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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
Reception
6 restaurants, breakfast, dinner served; Italian cuisine
Minibar, in-room safe, blackout curtains, iron/ironing board
On the beach, white sand, sun-loungers, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Pool

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (C)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (L)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (L))

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(77 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (E))

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Garden View (M)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Garden View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

View all photos for Room Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior

  • 39 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

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About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Mexico - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Palace Mexico - All Inclusive. During your stay, you're just a quick walk from Playacar Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to massages at Renova
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, a gym and a sauna
  • Guests have great things to say about the beach and the clean guestrooms
  • 8 minutes by foot from Playacar Beach and a 2-minute drive from Playacar Golf Club
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian – This buffet restaurant serves breakfast and dinner.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Bodega – This restaurant specialises in Mexican cuisine. Open daily.
Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1002 reviews
Rating 8 - Good. 201 out of 1002 reviews
Rating 6 - Okay. 91 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alma R, El Paso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the property location. The team is absolutely outstanding. The food is really good. Rooms are immaculate.
Stayed 5 nights in Jun 2025

10/10 Excellent

Venera

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Johnatan

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I've been to this property in two separate occasions in 2019 and 2022. The property has changed a lot. Everything is beautiful, but when you look at certain things again, like fans just to give a simple example, you can tell they haven't cleaned them in years. The major problem at this Riu is the food. It is inedible. The food was so bad that my family including my kid had food poisoning which basically ruined the entired vacation. The amenities are great, but if you can't trust the all-inclusive food and it will actually make you sick, then it doesn't matter how beautiful or how nice the administrators of this hotel are to you. They should have given us a return of our money given that that thanks to their awful food we weren't able to enjoy our stay. I hope they can go back to how they were in terms of food. You can also tell some of the pools were dated and required attention.
Stayed 6 nights in May 2025

10/10 Excellent

Amber

We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H
Stayed 3 nights in May 2025

10/10 Excellent

Leidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. A little more oriented for the older ppl, but beside that. The actual resort was amazing. But more than anything it’s people! THE BEST! staff deserve all the credit.
Stayed 4 nights in May 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Stayed 3 nights in May 2025

8/10 Good

Yelena

Travelled with group
Liked: Cleanliness, staff & service, amenities
In overall we had a great vacation. The food was great and surprisingly food at the buffet was better than at the restaurants. Rooms was clean ( except we killed several cockroaches). Towels and bedsheets were worn out and yelloish color. Hard to find shade on beach
Stayed 10 nights in May 2025

10/10 Excellent

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the out most welcoming and very hard working. So much to do. The beach was so beautiful. The Rui hotel is a great place to stay.
Stayed 6 nights in May 2025

10/10 Excellent

Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staff service, food, entertainment..
Stayed 4 nights in May 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The staff was amazing and attentive. The property was clean
Stayed 5 nights in May 2025

10/10 Excellent

Sandra Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

2/10 Terrible

Jodean

Stayed 4 nights in May 2025

8/10 Good

Gorjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy staff Great lobby bar Access to all specialty restaurants without making reservations
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Adisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred J, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

8/10 Good

Teah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Maricruz

Travelled with family
Disliked: Amenities
Rooms were old and dusty
Stayed 3 nights in Apr 2025

10/10 Excellent

Benny I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

Stayed 9 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive I've been with my family, by far.
Stayed 5 nights in Mar 2025

10/10 Excellent

Khiem

Liked: Staff & service, amenities, property conditions & facilities
Nice property
Stayed 5 nights in Apr 2025

10/10 Excellent

Leonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and welcoming❤️
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

desmond, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing place Will tell friends to try it
Stayed 5 nights in Apr 2025