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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

A resort with a large pool, beach view, and palm trees.
A resort with multiple swimming pools, palm trees, and a large central building.
A poolside area with white wicker chairs and blue cushions, a pool, and palm trees in the background.
A luxurious hotel lobby with ornate columns, a central staircase, and a bar area.
A beach resort with white domed buildings, palm trees, and a sandy beach with people and sun loungers.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬

Room options

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Suite

  • 66 sq m
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (M)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (L)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior, L)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior, L)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (E)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Courtyard View (E)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Courtyard View (E)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Garden View (M)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (B2C-US)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (B2C-US)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior B2C-US)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior B2C-US)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (B2C-CA)

A modern hotel room with a bed, a TV, a desk, and a balcony with a view.

Suite (B2C-CA)

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (B2C-CA)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (B2C-CA)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior | B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View (B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Ocean View (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (C)

A modern hotel room with a bed, a TV, a desk, and a balcony with a view.

Suite (C)

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior | C)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(14 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (C)

8.8 out of 10
Excellent
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (U)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, 2 Bedrooms (U)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, 2 Bedrooms (Superior | U)

9.0 out of 10
Wonderful
(6 reviews)
  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (Superior | C)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Connecting Rooms (Superior | C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (L)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Superior - Elite Club, +18yrs, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Superior - Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Garden View (Superior | M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (U)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a view of the outdoors.

Junior Suite (U)

9.2 out of 10
Wonderful
(325 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior, U)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(60 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hotel Riu Palace Riviera Maya - All Inclusive's great beach location. During your stay, you're just a quick walk from Playacar Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body scrubs, massages or reflexology at Renova Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests like the room service and bar
  • 8 minutes by foot from Playacar Beach and a 4-minute drive from Quinta Avenida
Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:00 AM.
Don Rafael – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Il Portico – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Agave – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Yashima – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Renewable energy used
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1914 out of 2559 reviews
Rating 8 - Good. 389 out of 2559 reviews
Rating 6 - Okay. 144 out of 2559 reviews
Rating 4 - Poor. 51 out of 2559 reviews
Rating 2 - Terrible. 61 out of 2559 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all-inclusive resort. The food and drinks were better than other resorts I’ve stayed at in that area.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Carlene Lashel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, very clean, friendly helpful staff
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, great staff, nightly drink cart was great addition
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing vacation
Stayed 11 nights in Mar 2026
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Food was really good and the resort is very well maintained
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Norma M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property including rooms. Staff was very friendly. Food was very good.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Maureen Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around, food, property and staff were top notch! Would definitely go back!!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Eriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything of this hotel was just absolute beyond exceptional, by far the best service, best food and staff… will forever be the top tier of hotels in my opinion… already planning another trip to this same location
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, staff was amazing. We enjoyed the hotel cats :)
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean rooms and areas, food was excellent too.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect! Family had a great time. Food was delicious, staff was excellent, property was clean, updated and gorgeous. Beach was amazing as well.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Jason

Great food very clean
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Kasea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled here in April 2026 and it was sooooo nice. The upkeep on the property is amazing, my husband and I had a great time, good music, staff was beyond amazing, everything was close by, beaches were kept clean and the pool, the food was amazing, I will definitely go back here again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, attentive staff
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue. Good food, beautiful beach and great water to swim in. Clean everywhere and great staff. Seaweed was abundant but very nice to step in. Like grass.
Stayed 10 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff courteous.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent, very happy!!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Sybil M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were very clean, food was good, bars were also good. staff could not do enough for you- very satisfied.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, rooms and all public spaces spotlessly clean, beautiful amazing beach, courteous staff, great breakfast daily, great cocktails!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Nilesh

Liked: Cleanliness, amenities, property conditions & facilities
Clean place ... great layout of the resort!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Dawit Dansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience for us! Great people, staff, and place for family. We definitely will be back!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 1119 was great. Staff very helpful and super clean resort.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff very friendly.
Stayed 5 nights in Feb 2026