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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
VIP Access

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Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool, pool loungers, lifeguards on site
Creator video
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Fitness facility
3 bars/lounges, poolside bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Parking included

Explore the area

View in a map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Playacar Beach
    ‪19 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Sunrise)

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Relax Pool)

9.0 out of 10
Wonderful
(18 reviews)
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, desk

Luxury Room

8.6 out of 10
Excellent
(35 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Royal View)

9.0 out of 10
Wonderful
(20 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only property with 6 restaurants and full-service spa
Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes and slippers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Royal Hideaway Playacar All Inclusive - Adults only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, facials or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests have great things to say about the beach and the location
  • Just a 1-minute drive from Playacar Beach and a few minutes from Playacar Golf Club
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Ventanas – This restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spices – This diner specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai – This diner specialises in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill – On-site steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 1998
  • Designated smoking areas
  • Lifeguards
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 3.5 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The restaurants at this property enforce a formal dress code.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Reviews

Royal Hideaway Playacar All Inclusive - Adults only Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 215 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

Reviews

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Jul 2025

6/10 Okay

Jorge E

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very few activities to do in the hotel
Stayed 2 nights in Aug 2025

6/10 Okay

John Brandon

Travelled with family
Liked: Cleanliness, staff & service
The property was beautiful and it was pleasing to the eyes. I knew there was a problem with the A/C before we got there because it was set to 13C, but it was 23C in the room… the lowest the room temp got to the entire time was 22.5C, and it was running the entire time. While the beds felt great, it was uncomfortable sleeping at such high temps. Our shower was also difficult to control, as it was either all cold or scalding water… there was no in-between. The food, while there were plenty of options, was less than desirable. This was one of our first vacations where we both lost weight. We found dishes we could eat, but had a tough time as we didn’t want to eat the same thing every meal… breakfast was probably the best thing there. Our concierge Ricky was awesome. He was kind and really seemed to know how to help us with anything we needed, although I will admit that I didn’t mention the A/C until the final full day we were there, after asking another guest about their A/C experience. We make an intentional effort to not be a nagging couple. We agreed that cruises will be our vacation of choice after this experience, even though we did enjoy spending our anniversary together.
Stayed 4 nights in Jul 2025

10/10 Excellent

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nicely setup and well taken care of. Common areas are fantastic, with touch of luxury and authenticity. Food is nothing special, average at best, but the restaurants setup is really nice. If you like activities, the staff is not that interested in summoning people in to participate, there is not an active engagement to get few people in to play volleyball or stretch. If you are there, you're there, if no one shows up they leave. Service is wonderful, rooms are great. Beach is super nice, but seaweed is unbearable, like in all areas of that coast. Water is brown. I am a beach person and dont like swimming pools, yet couldn't force myself to go into the water, it was that bad. Yet again, it is not a property issue, it is a regional issue at large. Outside areas are nice and safe to walk. There is a small shopping plaza right across and Playa Del Carmen is 25 minutes away walking. Cab is $10 each way. The whole area is safe and fun to walk around. The whole Playacar area is gated, and the hotel is double gated. We had a great time.
Stayed 7 nights in Jul 2025

10/10 Excellent

Maricela, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Kwadwo

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 6 nights in Jul 2025

2/10 Terrible

Albert

Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly Sue

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Royal Hideaway Playacar from July 24-28, 2025, and everything was fabulous! My husband and I have never stayed at an adult only resort, but we will definitely be back. Each villa has a dedicated concierge. Our room was in Villa 22, and our concierge was Cipriano. He was wonderful! He anticipated our needs and helped us with things we didn’t know to ask him about! He made sure we had our dinner reservations set up for each evening, and reminded us to set up our transportation back to the airport when our stay was coming to an end. He gave us great recommendations, tips and tricks for our excursion to Cozumel. His advice definitely saved us from what could have been a frustrating situation. Every single staff member, from the check in staff, to the concierges, the event staff, the servers and hosts in the restaurants, the maintenance crews, and housekeeping staff were all so pleasant and always had smiles on their faces. No request was annoying to them, they just happily accommodated. We felt valued and taken care of from the moment we stepped onto the property until the very last second we were there. If you are someone who enjoys the big parties at other resorts, (the foam parties at the pool, the crazy contests, the loud music and flashing lights, guests drinking until getting hammered drunk, and dancing the night away), this might not be an enjoyable resort experience for you. The clientele are definitely an older, more mature crowd, but so much fun!
Our fun group of friends with whom we traveled.
One view of the beach from the breakfast buffet restaurant.
Stayed 4 nights in Jul 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and quiet and the staff was lovely.
Stayed 12 nights in May 2025

4/10 Poor

Dawn

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Was given an unclean damaged room. Stated they couldn’t move me till the next day. Made me wait till after 3 pm the next day. Unacceptable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Vernard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review 7/10-7/12

I recently stayed at The Royal Hideaway in Playa del Carmen, and it was truly an unforgettable experience. From the moment we arrived, the staff made us feel welcomed and well taken care of. The resort itself is stunning tucked away in a peaceful, adults-only setting with beautifully maintained grounds, private beach access, and luxurious amenities throughout. The food and drinks were top-tier. Every restaurant on site offered a different culinary experience, and the service was consistently attentive and friendly. Whether we were lounging by the pool, enjoying dinner by the beach, or grabbing a drink at the bar, the team went above and beyond to make sure everything was perfect. Our room was spacious, spotless, and beautifully designed, with a comfortable bed and a view that made it hard to leave. I also appreciated the little details like turndown service and daily restocking of the mini bar. The vibe at the resort is quiet, classy, and ideal for couples or anyone looking for a relaxing, all-inclusive getaway without the loud party scene. We left feeling refreshed and already planning our return. If you’re thinking about booking, do it you won’t regret it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leslie Eric

Stayed 7 nights in Jun 2025

8/10 Good

Leidys, Miami Gardens

Liked: Cleanliness, staff & service
Resort for relax only, very quiet and nice place
Stayed 5 nights in Jun 2025

10/10 Excellent

John, Griffin

Stayed 7 nights in Jun 2025

8/10 Good

Elsa, Toa Alta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is old, It is extremely necessary to fix some things, especially the bathrooms. Defective shower. The pools need more love and staff to take care of them. Only in one could the attention be seen.
Stayed 6 nights in Jun 2025

8/10 Good

norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautiful, our room was clean and spacious. Couldn’t get the shower to work consistently- temperature kept varying between extremely hot and cold, despite asking management to fix it twice. Food and service at Italian restaurant was excellent. Had a disappointing encounter with one member of staff in the restaurant at the beach ( which served breakfast and lunch) who was determined not to give me two spoons one day when I had ordered uber eats and wanted to eat in our room. Two spoons and he would not give them to me . After about an hour and having to go to the Mai desk, I got the two spoons for our now cold food. There is a bar there open most of the time called Allegria which has about as much atmosphere as the moon. They do afternoon tea in the main building which is nice. There are about 3 or 4 pools, 3 of which look like they have a hot pool, don’t be fooled, they’re not. The pools, however, are nice.
Stayed 7 nights in Jun 2025

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
The food was not good at ALL! They lied and said they had numerous bars when there were only 2. This is more of a resort for 50+
Stayed 5 nights in Jun 2025

8/10 Good

William, Henderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This turned out to be an amazingly relaxing vacation at Royal Hideaway. I’m only giving 4 stars because of the immense amount of seaweed in the ocean at the time (not the resorts fault). The food was excellent here!! And the grounds are kept immaculate. The staff is incredibly helpful and kind. It’s wasn’t too crowded and the whole resort has an overall quiet atmosphere, but still fun at the main pool with activities. Shopping right across the street with a short walk. Highly recommend visiting this resort in Playa!
Stayed 5 nights in Jun 2025

10/10 Excellent

Catherine

Stayed 5 nights in Jun 2025

2/10 Terrible

karletha

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience at this property. I do not recommend.
Stayed 2 nights in Jun 2025

8/10 Good

John, Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a great place to stay, a couple of minor things but overall the property and staff are great. Check the time of year because the seaweed(sargassum) was bad and the crew, not with the resort, had no idea how to stay ahead of the problem. Still highly recommend the property.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Nermina

Stayed 6 nights in Jun 2025

10/10 Excellent

Chrissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Hideaway was wonderful the staff is all super friendly and eager to please! Perfect get-a-way we will be back!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Christopher E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Hudeaway is a beautiful resort. The staff goes above and beyond. The food is great. We will definitely return soon.
Stayed 7 nights in Jun 2025