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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Lobby sitting area
Meeting facility
Reception
Junior Suite | Desk, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite

Suite | Desk, free WiFi, bed sheets

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi, bed sheets

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Colonial Playa del Carmen

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Hotel Colonial Playa del Carmen's great location. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool and breakfast (surcharge) are available. Built in 2008, this comfortable aparthotel has 130 apartments over 4 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each apartment.
  • Each apartment offers satellite TV, free toiletries and a ceiling fan
  • Free Wi-Fi (speed: 25+ Mbps)
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, multilingual staff and a lift
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Gran Coyote Golf and 9 minutes from Xplor Theme Park
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in common area and a lift.

This Colonial Playa del Carmen aparthotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 12:30 PM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 135 for adults and from MXN 135 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1335 reviews
Rating 8 - Good. 481 out of 1335 reviews
Rating 6 - Okay. 249 out of 1335 reviews
Rating 4 - Poor. 86 out of 1335 reviews
Rating 2 - Terrible. 79 out of 1335 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

John Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was basic, cleaned daily, staff really helpful. Nights were loud as we were staying on left side of building so we’d hear the bars pumping out music until 5am. Earplugs sorted that. AC in room was nice. Don’t expect luxury, you’re really just sleeping here and spending the rest of the day doing excursions and hanging out on beach. Hotel is 5 min walk from beach and 5th avenue. The only downside is that I had the hotel pre book transportation for me to get back to airport on departure day, we did this two days in advance. I put down a deposit with the hotel. The transportation never arrived and we almost missed our flight. We had to scramble to make last minute alternatives at 6:30 in the morning. Hotel only reimbursed us 70% of our deposit paid for the non existent transportation. I’m sure this wasn’t intentional and most likely the language barrier didn’t help. I’d still stay here again on future trips.
Stayed 6 nights in Dec 2025

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Chrystal

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Formal Complaint – Failure to Disclose Construction, Misrepresentation, and Fraudulent Practices I am submitting a formal complaint regarding my stay at this hotel due to severe misrepresentation, failure to disclose active construction, and deceptive practices by front desk staff. At no point prior to booking or check-in was I informed that the property is undergoing major construction, including the addition of two full floors to the building. During my stay, there was constant and extremely loud drilling and construction noise from approximately 8:30 a.m. to 5:00 p.m., making the room uninhabitable. This was not minor maintenance; it was heavy construction that should have required the hotel to be closed to paying guests. Reception staff continue to assign rooms directly affected by the noise. Operating a hotel during eight hours a day of heavy construction without disclosure is consumer fraud. In addition, guests are deliberately misled about transportation services. The receptionist falsely stated that no alternative transportation options were available and quoted 1,250 MXN for an airport transfer. This is significantly above the market rate, which is typically 700–800 MXN to Cancun Airport, and alternative services are readily available. Providing false information to justify inflated charges is fraud. I am requesting a full refund or a full investigation by Profeco will be initiated. I am a Permanent Resident of Mexico, working in tourism. This is Fraud.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025

2/10 Terrible

Gennadi

Travelled with family
Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Stayed 1 night in Dec 2025

8/10 Good

Mariza

Stayed 1 night in Nov 2025

8/10 Good

Marlin

Travelled with group
Liked: Cleanliness, amenities
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Won’t recommend it to anyone
Stayed 3 nights in Sep 2025

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Very quiet and clean
Stayed 1 night in Oct 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, room comfort
Definitivo esta bien ubicado y la alberca muy agradable.
Stayed 4 nights in Aug 2025

10/10 Excellent

Fidel, Mexico

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2025

8/10 Good

MARIA ELENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad
Día romántico y agradable
Stayed 1 night in Jul 2025

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Amenities, property conditions & facilities
Muy atentos en el recibimiento
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities
I’ll be coming back
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Eugenio

Stayed 4 nights in Apr 2025

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