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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

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Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

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Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Quinta Avenida
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

7.0 out of 10
Good
(20 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

8.2 out of 10
Very good
(160 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

7.8 out of 10
Good
(14 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(35 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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Exterior
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  • Pool
  • Breakfast included
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The price is €231
includes taxes & fees
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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Free WiFi in public areas, free self-parking and 2 outdoor pools are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • The 7 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with massages, manicures and pedicures or aromatherapy at Spa Sandos
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the family-friendly amenities and the clean guestrooms
  • 8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 456 out of 1425 reviews
Rating 8 - Good. 358 out of 1425 reviews
Rating 6 - Okay. 253 out of 1425 reviews
Rating 4 - Poor. 159 out of 1425 reviews
Rating 2 - Terrible. 199 out of 1425 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Chantel Holly

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All in all - very impressed! I was hesitant from some of the reviews but I am glad we went because it was perfect for our groups needs. We were a group of 13 with children and everyone had such a great time. Rooms - clean and enough space for us 3. We had a top floor which had daily monkey visits and a spacious balcony. Food - the buffet had so many options, we never went hungry. My six year old is super picky and he always had food options. The restaurants for dinner were great! Because we booked with Expedia we had a front desk concierge who booked it all for us for the whole week! Highly recommend. Also the 24 hour bar has pizza for kids and tacos always going so we always had food options! Entertainment- the daily shows were such a hit for the kids, we were always excited to see what was on. Seemed like there was always something going on in the resort, we definitely didn’t see/do it all. Pool/Park - main pool is a fun time! Tortuga pool is more shaded, had a great day there. The water park was the main driver for booking this resort and we only were there one day, it was a great spot for kids but there was so much else to see and do it worked out. Beach - it had some rocky spots but also a great swimming area, no complaints. If you want a good massage there are huts set up on the beach. I wouldn’t say it’s super “high end luxury” but it met all my expectations for a great, safe and fun vacation with kids!
Stayed 7 nights in Feb 2026

8/10 Good

Stephen W

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Good food. Pools were great. Concierge staff was exceptional.
Stayed 7 nights in Feb 2026

10/10 Excellent

Hiram Leroy, Sylvan Lake

Everything
Stayed 7 nights in Feb 2026

10/10 Excellent

Charisma L

Stayed 4 nights in Feb 2026

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was nice, beach and pool and food were pretty good. Lots of activities. Everyone enjoyed the pool and nightly entertainment. Kids loved all the animals around the resort. Room was cleaned and stocked every day. The property is very large which was fine with us, there was plenty of spaces and trails to explore.
Stayed 7 nights in Feb 2026

8/10 Good

Erika Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The adult only section had excellent service and food
Stayed 6 nights in Feb 2026

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely wonderful. The staff were fantastic, food was great, shows at night were fun. Mexico is just so beautiful! Highly recommend!
Stayed 5 nights in Feb 2026

10/10 Excellent

Candace

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing.
Stayed 4 nights in Feb 2026

8/10 Good

Ryan

Stayed 5 nights in Feb 2026

2/10 Terrible

Arnaldo

Staff support lacking and slow. Imposible is to reserve restaurant and amenities
Stayed 5 nights in Feb 2026

6/10 Okay

Kevin

Travelled with partner, Travelled with group
Overall I did enjoy the nature feel. The many different animals at the resort made the stay entertaining and we especially enjoyed the spider monkeys. Now the bad, many of the buildings were old and run down and there was a constant smell of raw sewage. I do understand that we are in the damp jungle but this did still smell pretty bad. Overall a 3 out of 5.
Stayed 5 nights in Feb 2026

8/10 Good

Michael

Stayed 6 nights in Feb 2026

8/10 Good

Farid

Stayed 7 nights in Feb 2026

10/10 Excellent

Shawn Albert

Stayed 6 nights in Feb 2026

8/10 Good

Jonathan

Liked: Cleanliness
Samantha, the Expedia concierge lady, was more than helpful. She assisted with all our needs, including towels, ala carte bookings and everything between. She was always cheerful and ready to help. The staff in general was very good, although the room steward didn’t keep our room amenities full(coffee, fruit or facial tissue).
Stayed 7 nights in Feb 2026

10/10 Excellent

JEFF

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good food, friendly staff, great connection to nature. Any haters on hear saying otherwise have unreasonable standards or an axe to grind for some reason. Waterpark was fun for the kids, evening shows were good. Definitely reccomend the cutural fire ceremony. We booked theough expedia so used the concierge service to book a la cart meals, which we heard fill up fast if using the resorts "app" (actually a web portal) I would visit again but probably for l9nger than our 1 week stay.
Stayed 8 nights in Feb 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this resort! We had our own concierge with booking through Expedia that set up our dinner reservations and that was well worth it! She was amazing!! We loved the wildlife!! We were there during the abnormally cold weather however still had an awesome time!!
Stayed 5 nights in Feb 2026

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean rooms! Beautiful grounds and beach! Staff very friendly and helpful! Great food and entertainment.
Stayed 9 nights in Jan 2026

2/10 Terrible

Julie

Travelled with family, Travelled with group
Disliked: Amenities
Everything was not great, 60 minutes to check in, couldn't get in for a reservation for dinner except for 10pm at night. You had to stand in line at every bar to get a drink. Will not return and others shouldn't either
Stayed 7 nights in Feb 2026

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything are excellent except the rooms are ok not perfect
Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the resort and our concierges, Judy and Samantha were the absolute best. As soon as we arrived, they got us booked in for all the a la carte restaurants which were incredible! The resort is clean and well maintained. The rooms are very comfortable with a giant jug of filtered water. The beds are comfortable. The food at the buffets had enough variety to satisfy a family of 8 with picky kids. The nightly entertainment was insane! So good! Drinks at the various bars were great, and the waitressed will even come around to the beach to bring you drinks as well. We were well taken care of and would absolutely recommend this resort.
Stayed 7 nights in Jan 2026

8/10 Good

Elizabeth

Liked: Cleanliness
Friendly staff. Hotel is a little dated.
Stayed 6 nights in Jan 2026

8/10 Good

Jhony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in took about an hour. Room was clean. Our room didn’t have hot water the first day until we called maintenance and taught us the “trick” to get hot water running. Food and activities were good. No room service unless you were royal elite. No liquor in room just beer, soda and water. Overall great resort. We had a concierge that reserved restaurants and those were great. Beach and pools were nice.
Stayed 4 nights in Feb 2026

10/10 Excellent

Felicita

Liked: Cleanliness, amenities, property conditions & facilities
Really nice
Stayed 3 nights in Jan 2026

2/10 Terrible

Jamie

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was there with a party of 9, and 6 of us got food poisoning while we were there. It ruined our trip.
Stayed 7 nights in Jan 2026

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