Sandos Caracol Nature Resort & Water Park All Inclusive

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Where to?

Dates

March 2026

April 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All-inclusive
Parking included
Free Wi-Fi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Eco Family Superior

Very good

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Eco Family Suite

Good

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Penthouse

Very good

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Superior Select Adults Only

Good

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Penthouse Select Adults Only

Good

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium With Garden View

64 sq m
Sleeps 5

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Hot tub
Breakfast included
All-inclusive

includes taxes & fees

2 Mar - 3 Mar

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Free WiFi in public areas, free self-parking and 2 outdoor pools are available.

Free Wi-Fi in some public areas
Free self-parking
The 7 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with body treatments, reflexology or body scrubs at Spa Sandos
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests speak favourably about the family-friendly amenities and the clean guestrooms
8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
Airport shuttle service available for a fee

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Limited on-site self parking

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

Property Registration Number 008-007-006283/2025

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

2/10 Terrible

Gurmit, Delta

30 Nov 2025

Disliked: Staff & service, property conditions & facilities

Stayed 7 nights in Nov 2025

10/10 Excellent

paul

Travelled with family

30 Nov 2025

Liked: Amenities

Beautiful grounds, lots of activities and friendly staff.

Stayed 2 nights in Nov 2025

8/10 Good

Dianey

Travelled with family

30 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

10/10 Excellent

Richard

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

So much fun ! So much to do !

Stayed 5 nights in Nov 2025

10/10 Excellent

Liza Jo-anne

Travelled with family

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)

Stayed 6 nights in Nov 2025

4/10 Poor

Ginny Pearson

Travelled with family

29 Nov 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

This resort has definitely gone downhill. We stayed here last year and loved it! This year they had done some expanding, so we hardly saw monkeys (which is the whole point of staying here). It was super crowded and we had to wait in line nearly every time we wanted to eat at the buffet. It was so difficult to get basic service like coffee and water at the main buffet. The staff was not friendly and mostly unhelpful. We had an amazing time last year, but after our stay this year we won’t be returning.

Stayed 7 nights in Nov 2025

8/10 Good

Pamela

29 Nov 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Nov 2025

10/10 Excellent

Jaclyn

29 Nov 2025

Stayed 4 nights in Nov 2025

8/10 Good

Alexandra

27 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything great except- they need more food options! Slight panic at 11a and there’s nowhere to really eat except one place that has tacos- and that place had the worst service. Everything else wonderful! Bring sand toys and snacks- you’ll have a great time with the kids!

Stayed 7 nights in Nov 2025

10/10 Excellent

Mark Christopher

Travelled with family

24 Nov 2025

Liked: Cleanliness, property conditions & facilities

We had an amazing time. Great for families

Stayed 6 nights in Nov 2025

10/10 Excellent

Jose

Travelled with partner

22 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great norhing else

Stayed 6 nights in Oct 2025

10/10 Excellent

Evonne

Travelled with partner

22 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved seeing all the animals that run free and the beach and adults pool were amazing

Stayed 7 nights in Nov 2025

10/10 Excellent

Roger Lee

Travelled with partner

22 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second trip to Sandos Caracol. We love it so much that we bought a membership and plan to return many many times! I 100% recommend booking your vacation at this resort, especially if you love the outdoors!

Stayed 6 nights in Nov 2025

6/10 Okay

Jorge

20 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The staff gave me such a hard time getting my proper bracelet for the resort and were of no help thankfully two Expedia employees who were working on site were able to help me and give me the proper bracelet but it wasted a whole day for me just being on the phone

Stayed 4 nights in Nov 2025

10/10 Excellent

Alexandria

19 Nov 2025

Stayed 4 nights in Nov 2025

8/10 Good

Tala

Travelled with partner, Travelled with group

17 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

4/10 Poor

Douglas Todd

17 Nov 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.

Stayed 6 nights in Nov 2025

4/10 Poor

Celenia

17 Nov 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Jose

16 Nov 2025

Stayed 4 nights in Nov 2025

4/10 Poor

Sean

14 Nov 2025

Stayed 6 nights in Nov 2025

6/10 Okay

Hina

Travelled with family

14 Nov 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025

4/10 Poor

Ladislav

Travelled with family and small children

14 Nov 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining

Stayed 9 nights in Nov 2025

10/10 Excellent

steve

14 Nov 2025

Stayed 4 nights in Nov 2025

4/10 Poor

JOCELYN

14 Nov 2025

Stayed 3 nights in Nov 2025

2/10 Terrible

Cesar

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time

Sandos Caracol Nature Resort & Water Park All Inclusive

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Reviews

Popular amenities

Explore the area

Room options

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Room Superior with Pool View

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Suite Master with Pool View

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Suite Premium with Pool View

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Room Superior

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Pool View Superior

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Pool View Penthouse

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Pool View 1 Bedroom Suite

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Penthouse Select Adults Only

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Suite Premium With Garden View

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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment