See all properties

Sandos Playacar All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Restaurant
Water park
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Room service

Explore the area

View in a map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪18 min walk‬
  • Place, Quinta Avenida
    ‪13 min drive‬
  • Place, Playa del Carmen Maritime Terminal
    ‪13 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Riviera Family King Junior Suite

7.8 out of 10
Good
(52 reviews)
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.2 out of 10
Very good
(93 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | 1 bedroom, free minibar, in-room safe, desk

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite Ocean Front

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite Ocean Front

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view
Sandos Caracol Nature Resort & Water Park All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.4 out of 5, 1,473 reviews
Sandos Caracol Nature Resort & Water Park All Inclusive

About this property

Sandos Playacar All Inclusive

All-inclusive property with 9 restaurants and 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self-parking and 8 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars and 3 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Indulge with deep-tissue massages, facials or body wraps at Spa Sandos
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the family-friendly amenities
  • Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
  • Airport shuttle service available for a fee
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-006284/2025 y 008-007-006285/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Reviews

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 526 out of 1399 reviews
Rating 8 - Good. 360 out of 1399 reviews
Rating 6 - Okay. 231 out of 1399 reviews
Rating 4 - Poor. 150 out of 1399 reviews
Rating 2 - Terrible. 132 out of 1399 reviews

Reviews

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that
Stayed 3 nights in Aug 2025

6/10 Okay

Michael

Travelled with family and small children
Pools were extremely dirty. No hot water for showers for the 6 days we were there.
Stayed 6 nights in Aug 2025

2/10 Terrible

Jennifer Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.
Stayed 3 nights in Aug 2025

4/10 Poor

Gustavo Sebastian, Rio Gallegos

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..
Stayed 6 nights in Aug 2025

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold everywhere, dirty, old
Stayed 4 nights in Jul 2025

4/10 Poor

Roxana

Travelled with family and small children
Disliked: Staff & service
Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water
Stayed 5 nights in Jul 2025

6/10 Okay

Socorro

Travelled with family
Liked: Cleanliness
Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!
Stayed 4 nights in Jul 2025

4/10 Poor

Azalia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.
Stayed 4 nights in Jul 2025

4/10 Poor

Kristy

Stayed 5 nights in Jul 2025

6/10 Okay

Kiem Ba

Liked: Staff & service
Food options
Stayed 5 nights in Jul 2025

8/10 Good

Hector

Travelled with family
Liked: Cleanliness
This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love the place , it had nice things to do,good entertainment, and good options for food
Stayed 3 nights in Jul 2025

6/10 Okay

HECTOR J

Travelled with group
Liked: Cleanliness, room comfort
The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good
Stayed 4 nights in Jul 2025

2/10 Terrible

Rosalva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend.
Stayed 3 nights in Jul 2025

8/10 Good

Ingrid Vanessa

Travelled with family
Liked: Amenities
.
Stayed 5 nights in May 2025

4/10 Poor

Mario

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The Staff was real informative and friendly. Especially the waiters at the restaurants. We were happy when we arrived that they offered us a free upgrade to a bigger room (Hacienda). Unfortunately the room smelled like mold. I woke up during the night our first night and found the asile and around the king bed had water all over the ground. My luggage and a few other things got completely wet. There seemed to be an issue with the AC. When we called about the issue to guest services they assured us a fix to the problem and never heard back until my wife called back at the end of the Second night. Their solution was to have the cleaning crew put 3 garbage cans underneath the water drops. On the third night they sent a repair man out while we were all getting ready for lunch and I asked him if he could wait while we got ready he seemed upset. My wife called to see if we could get moved to a different room but we never heard back until our last night st the resort. We mentioned this to the service desk as we were checking out and they honestly didn’t seem to care. It’s inexcusable to have to deal with these issues. You plan and pay to go on a vacation and these issues are the last thing that are on your mind to have to deal with. I’m being generous giving 2 stars. My wife wanted me to give 1 star. Only reason I gave 2 is because the staff at the restaurant were great!
Stayed 3 nights in Jul 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location & good service
Stayed 3 nights in Jul 2025

4/10 Poor

Luca, Naples

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is outdated. The train to take you around was only one and you wait long time to move around.
Stayed 5 nights in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness
Pros: Nice rooms even at the basic level, beautiful grounds and walkways, a trolley btw buildings, bars everywhere, very clean adult pools, best buffet food I’ve had at an all inclusive, good beds, 24/7 room service, kind helpful staff, help with taxis and luggage service. Cons: So many areas exclude children and non Royal Elite members, only one trolley for a huge resort and thousands of people, 20-25 min wait per trolley, 10 min walk from family area to the buffet or any food area you could really get into, almost non existent ability to get speciality dining reservations, understaffed in restaurants and family pool area, no service to chairs on the beach, ocean was having a sargassum bloom so very dirty, 15 min walk from the low level family area to the family pool. If you wanted closer it was much more $$. The family pool area was not very clean and very crowded bc it was only pool kids were really allowed in. Go to guest services to make speciality reservations, not the app. Buffet was really the only place you could eat. Room service menu was hard for gluten free or kids options. Elevators still broke after weeks of complaints. Overall- I loved the resort but I wouldn’t go back with kids. It was just too big and poorly set up to get around with your kids. Frustrating when they were tired. It’s also frustrating that it’s advertised with so much, then you get there and only the elite members can use it. I would go back without kids but pay more to be closer
Stayed 7 nights in Jul 2025

8/10 Good

ramdai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While property is on older side, its kept clean. The down side is the patio door was bolted shut. Still like it overall.
Stayed 3 nights in Jul 2025

6/10 Okay

Joseph E

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good if You Get a Deal

Pros: I stayed in the Platinum Tower, and I will adamantly say the rooms are well appointed, extremely comfortable, and well stocked. The food is tasty if unremarkable at the quick-service places, but, difficulties getting a reservation aside, the restaurants were fantastic, especially the steakhouses. The pools and the beach are beautiful, well maintained, and not too crowded. Cons: The main issue I had with Sandos was the spa. I experienced an uncomfortable upsell in the midst of a massage. Seriously, she spent the first 20 minutes trying to get me to upgrade to the next tier, which ate into the time I had paid for, and then hovered while I was given a written feedback form. When I didn't write anything, she immediately made some comments about me in Spanish. I speak some Spanish, so I got the jist of what was being said, and it wasn't good. Also, the layout is a bit funky (the childrens' pools are closest to the adults-only section), they are a little lax with the "adults only" label in certain sections, the distances are very far here, and the trolley service is erratic at best. It was a 16 minute walk from reception to the Platinum Tower - I could handle it, but someone with mobility issues would have a very hard time. The trolley issue leads into the final con - the staff here kind of pale in comparison to other resorts I've visited/stayed at in the area. They're surlier here, and push the upsell at every opportunity, which I don't appreciate at an all-inclusive.
Stayed 4 nights in Jul 2025

10/10 Excellent

IRINA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay at Sandos Playacar in Riviera Maya! The resort was beautiful, the food was delicious, and the beach was perfect—but what truly made our trip unforgettable was the phenomenal service from Ethan. He went above and beyond to make sure we had everything we needed and always with a smile. Thank you, Ethan, for making our vacation so special. Can’t wait to come back!
Stayed 3 nights in Jan 2025

4/10 Poor

Yvette

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort has everything you need. Great family place with something to do for everyone. Nice place to walk through too. Natural wildlife roams freely!
Stayed 5 nights in Jul 2025