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Soho Playa Hotel

4.0 star property

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Photo gallery for Soho Playa Hotel

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Daily continental breakfast (MXN 130 per person)
Deluxe Room | View from room
Reception
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Soho Playa Hotel

Art Deco hotel with rooftop terrace and 24-hour front desk
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and Access to hot tub are on-site. Housekeeping is available on request.
Soho Playa Hotel offers 22 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to balconies. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Soho Playa Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes yoga classes
  • Steps from Quinta Avenida and 7 minutes on foot from Mamitas Beach
  • Local-area shuttle service available for a fee
Soho Playa Hotel offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, a library, and multilingual staff are also featured at Soho Playa Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:30 AM to noon.
Soho Playa Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:30 AM to noon for a fee: MXN 130 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Hot tub
  • Library
  • Outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Low-height door lock
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Soho Playa Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 130 for adults and from MXN 100 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Soho
Soho Playa
Soho Playa Hotel
Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Soho Playa Hotel Playa del Carmen
Soho Playa Playa del Carmen
Soho Playa Hotel Hotel
Soho Playa Hotel Playa del Carmen
Soho Playa Hotel Hotel Playa del Carmen

Soho Playa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 672 reviews
Rating 8 - Good. 203 out of 672 reviews
Rating 6 - Okay. 55 out of 672 reviews
Rating 4 - Poor. 24 out of 672 reviews
Rating 2 - Terrible. 26 out of 672 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stéphane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ne vous laissez pas avoir par les photos!

Vraiment pas représentatif des photos montrées sur le site. Piscine non fonctionnelle et sans aucun entretien. Pas d'eau dans le spa depuis des semaines ou des mois. Seulement deux chaises longues sur le rooftop très inconfortable, les quelques plantes présentes sur le toit jamais arrosé... Plancher sur le toit jamais nettoyer, très sale. Aller ailleurs!
Stayed 11 nights in Apr 2025

4/10 Poor

Mark, San Antonio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My wife and daughters had stayed here 6 years ago and wanted to return. That was a mistake. The good: - Convenient location - Good water pressure - Nice artwork in the lobby The meh: - Nothing but Spanish channels on TV and no way to connect our phones to stream to the TV when we were unwinding from the day. The bad: - A/C was horrible. When we got to the room, the A/C was off. We turned it on but the room did not cool down. It was several hours until we realized the patio doors were open. We got the doors closed but we were miserable all night. The next day we asked if they could fix the A/C. They said they would but nothing got better. To make it worse, housekeeping turned off the A/C while we were gone for the day and the room was blazing hot all night again. We finally had to hide the A/C remote from hotel staff so it would stay on during the day. This helped keep it cool enough to sleep better but still not ideal. - Hotel staff seemed disinterested.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kwame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis and Jessica were great they provided everything we needed. The location was also great and there wasn’t many people there during our stay so we had to rooftop pool to ourselves. Would definitely stay there again!
Stayed 7 nights in Apr 2025

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Loved every minute of it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 4 nights in Apr 2025

6/10 Okay

Clayton, toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
this was a very cost effective property, but there were a number of problems that i had to accept because of the cost: the room safe was broken and could not be fixed. i was advised just to put the "do not disturb" sign on my door. i was not wary of staff, but that the hotel seemed quite open to non guests walking into and through the hotel. so my problem was not solved. i had to ask to have a small refrigerator brought to the room (the cupboard where it should have been was empty) and it took two days to get there. these are small things, so i was like "whatever", but they were problems that the staff couldn't solve easily. the hotel also hosts dance parties on the rooftop numerous nights, so sleep can be a challenge, if you go to bed before 1 or 2AM. most of the staff are very friendly and super helpful, but there are front desk staff who do not seem to care too much. overall, it was alright (i was in Mexico, that was good enough), but I will definitely not return to this property. its better to spend a little more money and get something with less or no problems.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Mar 2025

8/10 Good

Estian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was mostly clean but needs a bit of TLC, especially around the pool area. The area itself is nice - plenty of restaurants and things to see nearby. Unfortunately we had a lot of construction noise from next door and some music late into the night, but this is obviously outside the control of the hotel. Breakfast was disappointing as they couldn’t cater for my gluten free wife other than providing a small bowl of fruit. All in all though our stay was decent and we would consider staying again
Stayed 4 nights in Mar 2025

6/10 Okay

Azalia, Orange Walk Town

Stayed 1 night in Mar 2025

6/10 Okay

Pierre

Stayed 4 nights in Mar 2025

4/10 Poor

Tripta

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was a bitter experience staying in this hotel. No coffee/tea maker or water provided in the first day. Breakfast was poor quality. Only a bread toast with tea and some fruit. No choice. No towels were changed when room cleaning was done. Staff at reception was good and cooperative.
Stayed 4 nights in Mar 2025

10/10 Excellent

Aileen Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is ample parking but a bit difficult to access if you are not a good driver. It has minimal space to move around, afraid of hitting other cars by accident.
Stayed 5 nights in Feb 2025

2/10 Terrible

Torsha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Rolland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel, 3 min walk to 5th avenue, breakfast is continental, but you can get anything you want for extra pay. We will definitely come back again! Thank you
Stayed 4 nights in Feb 2025

2/10 Terrible

Eva

Travelled with family
Disliked: Property conditions & facilities
I gave it 2 stars cause I feel bad for the staff. They are doing what they can. The pictures are not accurate. The “waterfall fountain is not working” the rooms are musty smelling. You get 1 rough towel per person- no hand towels, washcloths. A sheet on the bed. No blankets, nothing extra( I had to buy a blanket for myself from a store) toilet seat flopping around. No restaurant or bar as advertised. Pool cold, hot tub out of order. We were right under the rooftop deck that they have some type of dance club with seriously loud music till 1 am (I asked the desk and they said it was to go till 1 am.) we got stuck in the elevator and they acted like it happens all the time, No big deal to them. Breakfast is 2 pieces of toast a small cup of fruit and 1 cup of coffee or tea which my husband does not drink so we had to buy a bottle of water for him. They don’t open till 830ish so we only got the “breakfast” once which was plenty. It seriously felt like a comedy show and I wasn’t laughing. There were others in our group. 1 had no air at all and they couldn’t move her till the last day. There was another couple we saw locked out of their room for 3 hours and there was no one to fix the door. I guess if you don’t go with a big chain this is what you get but it’s definitely false advertising.
Stayed 4 nights in Jan 2025

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Stars of Absolute Excellence.
Stayed 1 night in Jan 2025

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

BALDOMERO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Great location, clean, safety
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

IVAN, CHICAGO

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I have been to!
Stayed 1 night in Dec 2024

2/10 Terrible

Shannon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Expedia needs to update their description on this property - not as described. Disappointing stay - would not recommend.
Stayed 6 nights in Dec 2024

8/10 Good

Niina

Good and affordable
Stayed 3 nights in Dec 2024

2/10 Terrible

Bousaad

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
You can’t relax, all the day , Loud Noise in Construction Site, breakfast terrible, the pool is terrible, only they have a nice persons in the reception
Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024