See all properties

The Palm at Playa

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Lobby
Down duvets, in-room safe, individually furnished, blackout curtains
Garden
Rooftop terrace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

7.6 out of 10
Good
(14 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Holiday Inn Express & Suites Playa Del Carmen by IHG
Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,005 reviews
The price is €97
includes taxes & fees
30 May - 31 May
Holiday Inn Express & Suites Playa Del Carmen by IHG

About this property

The Palm at Playa

An outdoor pool, a bar/lounge and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a hot tub and a 24-hour front desk are on-site.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the pool and the size of the guestrooms
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
The Palm at Playa offers its guests an outdoor pool and a hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 008-007-004904/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 456 out of 1016 reviews
Rating 8 - Good. 249 out of 1016 reviews
Rating 6 - Okay. 151 out of 1016 reviews
Rating 4 - Poor. 75 out of 1016 reviews
Rating 2 - Terrible. 85 out of 1016 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and location is perfect!
Stayed 5 nights in Jan 2026

8/10 Good

ava

Liked: Cleanliness, property conditions & facilities
The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Stayed 8 nights in Jan 2026

8/10 Good

Ayush, Toronto

Stayed 3 nights in Dec 2025

6/10 Okay

Chahat

Stayed 3 nights in Jan 2026

8/10 Good

Ryan

Stayed 1 night in Jan 2026

2/10 Terrible

Jose, Buckeye

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room felt neglected. Staff not very helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Jan 2026

8/10 Good

Gerald

Stayed 3 nights in Jan 2026

10/10 Excellent

SHAWNA

Stayed 1 night in Jan 2026

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Stayed 1 night in Jan 2026

10/10 Excellent

John

Room was very clean. I enjoyed my stay
Stayed 5 nights in Dec 2025

8/10 Good

Kosta

Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 3 nights in Dec 2025

10/10 Excellent

Avigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
Stayed 1 night in Dec 2025

2/10 Terrible

SHAHRZAD

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was out dated, dirty & poor management. Sheets were dirty & had stain, towels were so old & pale. No soap & shampoo , we were asking for few days & finally bought by ourselves. Not a four star only one star motel! Not happy at all. 🙂
Stayed 7 nights in Dec 2025

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

BGP Construction LLC

Stayed 7 nights in Dec 2025

8/10 Good

Miguel

Stayed 3 nights in Dec 2025

6/10 Okay

alain

Liked: Cleanliness
Disliked: Amenities
No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jennyfer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Stayed 3 nights in Dec 2025

8/10 Good

Victor, Phelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2025

2/10 Terrible

Marina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alan

Spotless
Stayed 4 nights in Dec 2025

2/10 Terrible

Renee Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago.
Stayed 8 nights in Dec 2025

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities
No hot water in shower
Stayed 2 nights in Dec 2025

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities
This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Stayed 2 nights in Dec 2025