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Viva Maya by Wyndham, A Trademark Resort

Property class: 3.5

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Photo gallery for Viva Maya by Wyndham, A Trademark Resort

An aerial view of a resort with multiple swimming pools, beach access, and palm trees.
Property video
An aerial view of a beach with rows of blue lounge chairs, palm trees, and a few sailboats.
An outdoor bar area with a pool, lounge chairs, and hanging plants.
A hot tub with a thatched roof, surrounded by lounge chairs and potted plants.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪6 min walk‬

Room options

View all photos for Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room

  • Garden view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room

  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room

  • Garden view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Garden, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a sliding door.

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(26 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a TV.

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(48 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a view of greenery through a sliding door.

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Accessible Room, 1 Queen Bed, Non-Smoking

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Viva Maya by Wyndham, A Trademark Resort

Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request
Viva Maya by Wyndham, A Trademark Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Viva Maya by Wyndham, A Trademark Resort's great beach location. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at La Terraza, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with hot stone massages, aromatherapy or hydrotherapy at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Maya by Wyndham, A Trademark Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Maya by Wyndham, A Trademark Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

La Terraza – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Hacienda Don Diego – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Portofino – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Miramare – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Cosmopolita by Viva – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 1 2026 to November 16 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from 21 September 2026 to 20 October 2026 (completion date subject to change). The following areas are affected:
  • Lobby

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.44 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Viva Maya by Wyndham, A Trademark Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1005 reviews
Rating 8 - Good. 285 out of 1005 reviews
Rating 6 - Okay. 150 out of 1005 reviews
Rating 4 - Poor. 68 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tamra Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Nourdine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff super👍
Stayed 5 nights in May 2026
Verified review

8/10 Good

Brian E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff, clean rooms with great AC. very nice beach.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kahina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very beautiful time
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful gave excellent customer service . We enjoyed the activities and night shows. Traveled with my husband.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities
The place itself it's really nice we loved the beach. Staff ia very friendly and helpful the rooms are decent well kept and clean.Sadly I have to agree with most comments from others about the food was not good at all.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff have stayed here before and they never disappoint
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Viva Maya many times and this place has captured our hearts for good. We feel like home at Viva Maya and even though we've been here a lot there's always something new to do. Staff is amazing, place is clean and people are always nice. It's a very family friendly place, the vibes are just so good. Can't wait to visit again!
Stayed 8 nights in Nov 2025
Verified review

8/10 Good

Urszula

Liked: Cleanliness, staff & service, amenities
very nice stay, hospitable, basic rooms ok, shower pressure ok, beautiful beach and layout, lots of activities, restaurant food ok, would definitely go again
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was full of activities for all ages. The cafe was my favorite. The coffee was amazing!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Ashley Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Food was great.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Evelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for fun all day everyday this is the place to be. You will find a lot to do here there are a lot of activity throughout the day, shows, and much more. The room was amazing and clean, the staff were very helpful and friendly. This hotel is very close to the beach, they have multiple pools and they also have a kid zone with a mini pool for them. The food and drinks ever great! I would recommend this place to anyone who enjoys a good time!
Stayed 4 nights in May 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent maid service as always. Super nice staff across the board. Good quality drinks and treats at the coffee shop. Restaurants were all good. Our favourite was the Cosmopolitan.
Stayed 13 nights in Apr 2026
Verified review

10/10 Excellent

John Collin

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing, the food and drink were good, and the beach was breathtaking. We will definitely going back!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and activities at Viva Maya are very good. The resort is very nice and has a beautiful beach with plenty of chairs for all guests. The food is good as well. The restaurants are nicely decorated and special. The only negatives are: small hotel rooms that seem dated and poor internet.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Claudia Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Everything was accessible and close enough to walk to in 5 minutes. Rooms were clean and staff were wonderful and helpful. The beach was beautiful and plenty of chairs for everyone. We loved the food and coffee bar. Our only suggestion would be for more bar staff as the lines were long for drinks in all areas. Would definitely recommend this resort!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean. Staff works incredibly hard. The roped off area for Wyndham Club (time share) members was a little over the top. We noticed that nobody was a member of that exclusive group and those segregated areas sat unoccupied such as the Private beach area and dining areas. Very weird.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Drinks were good quality, need more restrooms closer to beach
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Francesco

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness
Excellent
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

ALEXANDER

Liked: Cleanliness, amenities
We come for the beach, and its great here: white sand, always could get a beach lounger. Workers cleaned what the sea spits out every morning.
Stayed 6 nights in Feb 2026
Verified review

2/10 Terrible

Elisabeth Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was terrible. The alcohol was in plastic bottles and the only "high end" was absolute and baileys for members only. Staff was great and entertaining/helpful. Place was clean.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and very friendly! Special thanks to Horacio for his assistance in helping us with getting transportation to ferry in Playa del Carmen and friendly conversations. We would love to come back again next year!
Stayed 14 nights in Feb 2026