Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Exterior detail
View from room
Couples treatment room(s), body treatments, hot stone massages
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout curtains
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(56 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(69 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(10 reviews)
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(50 reviews)
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(82 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.6 out of 10
Exceptional
(11 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

  • 95 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
The shopping around Wyndham Alltra Playa del Carmen Adults Only All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as free WiFi in public areas and a free manager's reception, plus 2 outdoor pools.
  • Free WiFi
  • Enjoy international cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with deep-tissue massages, body scrubs or facials at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and yoga classes
  • Guests love the breakfast and restaurant
  • Steps from Playa del Carmen Main Beach and Mamitas Beach
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Wyndham Alltra Playa del Carmen Adults Only All Inclusive.

This 4.5-star Playa del Carmen property is smoke free.

The property hosts a free manager's reception daily.
Ventanas – This buffet restaurant specialises in international cuisine.
Zarape – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bella – This theme restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Brasas – On-site restaurant. Reservations are required. Open selected days.
Off The Hook – On-site sushi bar. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1572 out of 2718 reviews
Rating 8 - Good. 634 out of 2718 reviews
Rating 6 - Okay. 294 out of 2718 reviews
Rating 4 - Poor. 105 out of 2718 reviews
Rating 2 - Terrible. 113 out of 2718 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melody Passemante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, service and food was lovely. The hotel is gorgeous!
Stayed 4 nights in Oct 2025

10/10 Excellent

Neha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really kind and helpful staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Ethan H

Liked: Cleanliness, staff & service, property conditions & facilities
No real beach
Stayed 4 nights in Oct 2025

6/10 Okay

kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and polite. Rooms clean. Pool clean. Pool area smelled like fish and pollution from the sea directly next to us. Seaweed. Unable to even enter sea. Asked 2x on phone 2x in lobby for the vip wine for moms birthday/ never got it and was embarrassed to ask a 6th time. Can’t emphasize how kind all the staff was, they were all so supportive and made my experience better despite this other stuff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joel Alvarez

Liked: Cleanliness, staff & service, property conditions & facilities
Waking distan from 5 ave
Stayed 7 nights in Oct 2025

10/10 Excellent

Nikoline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay at Wyndham Alltra in Playa del Carmen. The hotel was so beautiful and the staff was great and very attentive on our needs. A bit sad that the beach is so rocky and not very accessible, but we were told that it is possible to to just go a bit further down the beach where it is more accessible - we unfortunately didn’t have time to go there. But that’s a minor thing, and I would really recommend staying at the hotel!
Stayed 7 nights in Oct 2025

8/10 Good

Jimmy

Stayed 2 nights in Oct 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great…the staff as excellent…just seaweed in the pool.
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Stayed 3 nights in Oct 2025

8/10 Good

Marlene Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are great! Security are always awesome, housekeepers do a great job, coffee shop always smiling, bartenders and wait staff all attentive, entertainment staff are very engaging.
Stayed 7 nights in Oct 2025

6/10 Okay

Massimo

Stayed 7 nights in Oct 2025

6/10 Okay

Juan Enrique

Travelled with partner
Liked: Staff & service, amenities
No valet parking and to use coins it should be on Mexican pesos and nobody's have change. And we can pay only for 6 hours no more than that then we need to be pyro add more coins before it get expired. It's a head ache.
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert L, Temple

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach. Drinks were good.
Stayed 5 nights in Oct 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is second to none, the staff are fantastic! Rooms are spacious and clean and the grounds are immaculate. This was our 8th visit and we already can’t wait to go again!
Stayed 6 nights in Oct 2025

8/10 Good

helen

Stayed 4 nights in Sep 2025

8/10 Good

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was almost perfect because 1,I booked and paid for waterfront and it was very partial ocean view,that makes me feel so upset but the staff was very friendly and helpful and they try to do what they can do at that moment to make me feel better 2,the issue of don’t have a beach to enjoy and swim is annoying! So sad!
Stayed 1 night in Sep 2025

10/10 Excellent

Gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice View from my balcony
Stayed 6 nights in Sep 2025

8/10 Good

Racine, White Plains

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was a not a beach, cause no can’t swim there. It was dirty.
Stayed 3 nights in Oct 2025

10/10 Excellent

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just so great steps away from fifth Street which you must go to greet staff great food great drinks great entertainment schedule we really enjoyed our honeymoon bear and I really wish I had stayed there longer to enjoy more of it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Oliver Smith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property because it was in the heart of Playa Del Carmen. Amazing resort, very clean, 10/10 staff, and location was perfect. Nice big rooms, new sliding glass doors (made the room quiet), and property felt well maintained. The staff were the stars of the show for sure!
Stayed 4 nights in Oct 2025

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby & clean rooms
Stayed 3 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good. Staff is super friendly! Clean room with being right on the beach. Ocean view with pier was awesome!
Stayed 6 nights in Sep 2025

4/10 Poor

Irazaad

Stayed 4 nights in Sep 2025