Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
VIP Access

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Exterior detail
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout curtains
Couples treatment room(s), body treatments, hot stone massages
Terrace/patio
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(63 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(73 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Ocean View

8.2 out of 10
Very good
(54 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(84 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
The shopping around Wyndham Alltra Playa del Carmen Adults Only All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as free WiFi in public areas and a free manager's reception, plus 2 outdoor pools.
  • Free WiFi
  • Enjoy international cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, hot stone massages or body scrubs at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and yoga classes
  • Guests love the breakfast and restaurant
  • Steps from Playa del Carmen Main Beach and Mamitas Beach
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Wyndham Alltra Playa del Carmen Adults Only All Inclusive.

This 4.5-star Playa del Carmen property is smoke free.

The property hosts a free manager's reception daily.
Ventanas – This buffet restaurant specialises in international cuisine.
Zarape – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bella – This theme restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Brasas – On-site restaurant. Reservations are required. Open selected days.
Off The Hook – On-site sushi bar. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1671 out of 2889 reviews
Rating 8 - Good. 681 out of 2889 reviews
Rating 6 - Okay. 304 out of 2889 reviews
Rating 4 - Poor. 113 out of 2889 reviews
Rating 2 - Terrible. 120 out of 2889 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Wotzbeli

Stayed 4 nights in Oct 2025

10/10 Excellent

DENISSE, TOLLESON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great experience from checking in, staff, clean room, views, bars, pools, food, safety, location.
Stayed 4 nights in Nov 2025

6/10 Okay

Claudia

The bedroom mattresses were hard and uncomfortable. The bedrooms were clean & had nice towels. The sand beach is not swimming-able. You have to walk left, cross the street from the resort to find a good swimming beach, once you arrive there you have NO beach chairs or beach services. (you are literally using other resort beach areas, you cannot sit in their chairs). If you walk longer than half mile you find “rental chair option = 55 dollars a day, including some over charged food & drinks (a bottle of water for 11 dollars). The good beach area is full of local people, some begging for money, like homeless people. Different cruises docked in the sea, and they send, by a big boat, tons of people to the “Pear” next to this resort. Right in front of our hotel tons of tourism buses and vans stay there waiting for the cruise people. Two out three a la carte resort restaurants access, are through the street, unsafe during the evenings. But these restaurants, the Mexican & Italian have delicious food & great services. The Positive Part is a laid back resort. Easy going vacation! The snack bar is open 24 hours. Coffee shop is open from early morning to late evening. They have great coffee and, Lidia, is incredible! Nice swimming pool service with amazing waiters. The Brasa, steak restaurant was hot and they turned off the ceiling fans. The Mexican restaurant had a nice outdoor “forest” breeze. The Italian restaurant “Bella” offered option with nice air conditioner or outdoor.
Stayed 4 nights in Nov 2025

8/10 Good

PHUONISE

Stayed 3 nights in Nov 2025

10/10 Excellent

Chelsea Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff, great location, good food!
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Stayed 6 nights in Nov 2025

8/10 Good

Tami Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again but really annoyed by the chair hogs at the pool. Wish they would crack down on them since there aren’t enough chairs when it’s busy. Food was good, rooms are great buy noisy. Beds were very firm but I knew that going in. So convenient to everything and staff is top notch.
Stayed 6 nights in Nov 2025

10/10 Excellent

Michelle

Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Stayed 7 nights in Nov 2025

2/10 Terrible

duygu

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible experience. We had no hot water—only one day we were actually able to take a proper shower. Every time we asked about it, staff told us it would be fixed “in two hours,” but it never happened. We were never reimbursed, and when we tried to change hotels after the first day, they refused to refund us. It’s insane to expect guests to stay in these conditions. Unfortunately, I strongly advise never booking this hotel.So regret we have to leave without shower can you imagine this is ridiculous!!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Danuta

Liked: Cleanliness, amenities, property conditions & facilities
Love the room the view was spectacular
Stayed 10 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 4 nights in Nov 2025

6/10 Okay

Heather

Liked: Cleanliness, amenities, property conditions & facilities
The parking situation is awful; there is only paid street parking that requires peso coins plugged into a meter. No one could help us get change and the front desk employees awkwardly laughed at me. We spent 3 hours dealing with parking of a 26 hour stay. Then the parking attendant put a boot on our rental even when we had paid! There was zero assistance from the hotel. We booked dinner reservations but they were not recorded at the restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel, Shafter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean room and hotel close to everything safe area
Stayed 5 nights in Nov 2025

10/10 Excellent

DAYEON, toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good. Staffs were so nice.
Stayed 2 nights in Nov 2025

4/10 Poor

Tashira

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They never told us the resort was out of hot water and led us on for 3 days. Hot water started working the day before check out. No type of accommodations were extended until I went to the lobby and had a fit. Not enough entertainment, and the entertainment they did have was so boring. This resort was more like senior living. The food was amazing, and the resort was very clean, rooms were very nice and comfortable. Resort is so far away from everything. Transportation cost a lot to go nowhere.
Stayed 4 nights in Nov 2025

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but no beach.
Stayed 3 nights in Nov 2025

4/10 Poor

Will

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Not a 5 star hotel for these reasons: 1. There was no hot water! 7 days & it came back for an aft then gone again. Based on other reviews it was gone for weeks which is ridiculous. 2.made smart TV dumb.(no apps, no HDMI, no casting ability just sat tv) 3.Pictures show the hotel from yrs ago, the beach is gone. They have a tiny fraction of what's left of the public beach that runs up to the north edge of the hotel, but it's so small it's very busy and it was covered in seaweed. 4. All inclusive isn't as inclusive as you'd think. The drinks were terrible. They hide basement quality liquor with juice &makes every cocktail a slushy. Tequila was undrinkable in shot form. Even El jimador/1800 is an upcharge. The restaurants only open at 6-10pm and require reservations only made at one desk in lobby from 9-5pm. No walk-ins even when theyr empty. At least offer lunch times! Cabanas are an 80 USD!! upcharge PER DAY. There are NO free cabanas &they dominate a ring around the pool and they're always empty so it's a complete waste & just ruin the experience for everyone. is friendly (pool staff are not attentive unless you bribe them and are a larger group.Couples largely go ignored. 5. Room door doesn't fit, can see straight through the side &it's very noisy The good: 1. Classical hotel with large rooms cleaning staff are great. 2. Entertainment staff Katya &David did a great job partying with guests with daily shows. 3. Location steps to 5th street 4. Food is great, staff friendly
Stayed 7 nights in Nov 2025

8/10 Good

Adriel

Stayed 6 nights in Nov 2025

10/10 Excellent

john

Liked: Amenities
was the best option for our vacation and we will return to the same hotel..excellent attention, the best food and 10 out of 10 in the cleaning the hotel strives to serve with privilege to the guests
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael

Stayed 3 nights in Nov 2025

10/10 Excellent

Cassandra

Stayed 4 nights in Nov 2025

10/10 Excellent

Bryan

Stayed 5 nights in Nov 2025

8/10 Good

Gina

Stayed 3 nights in Nov 2025

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This was the fourth time we have been there and it was great as always but we did not have hot water for 4 of the 7 day's and they did not say a word or act like they should do anything about it. We will probably not be going back even though this is my wife's favorite place
Stayed 7 nights in Nov 2025