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Aparthotel

Whales Bay Hotel

Property class: 4

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Photo gallery for Whales Bay Hotel

Terrace/patio
Apartment, 1 Bedroom (2 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains
Reception
Aerial view
Apartment, 2 Bedrooms (4 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Canada do Terreiro, São Vicente Ferreir, Ponta Delgada, 9545-520
  • Place, São Vicente Ferreira Natural Pools
    ‪10 min walk‬
  • Place, Ponta Delgada City Gates
    ‪16 min drive‬
  • Place, Ponta Delgada Harbour
    ‪16 min drive‬
  • Airport, Ponta Delgada (PDL-Joao Paulo II)
    ‪16 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children)

Apartment, 1 Bedroom (2 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains

Apartment, 1 Bedroom (2 Adults + 2 Children)

  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 Adults + 2 Children)

Apartment, 2 Bedrooms (4 Adults + 2 Children) | Extra beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

  • Garden view
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms (4 Adults + 2 Children)

Penthouse, 2 Bedrooms (4 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout curtains

Penthouse, 2 Bedrooms (4 Adults + 2 Children)

  • Sea view
  • 149 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Whales Bay Hotel

Along with a full-service spa, this aparthotel has a health club and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool and concierge services are on-site. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Conveniences include a sofa bed and a sitting area, and guests will appreciate thoughtful touches, such as an espresso maker and bathrobes. Limited housekeeping is available.
Whales Bay Hotel offers 15 air-conditioned accommodations with espresso makers and a safe. Rooms open to lanais. This individually furnished accommodation has separate sitting areas and includes double sofa beds. LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Ponta Delgada aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include a health club, a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wet Zone has 1 treatment room. Services include massages. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Whales Bay Hotel. During your stay, you're just a quick walk from São Vicente Ferreira Natural Pools. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This upmarket aparthotel has 15 apartments over 3 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a lanai and a sofa bed
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to massages at Wet Zone
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and mini golf
  • 9 minutes by car from Batalha Golf Course and 12 minutes from Antonio Borges Garden
Whales Bay Hotel offers its guests a full-service spa, a health club, and a steam room. Public spaces have free WiFi. A seasonal outdoor pool, spa services, and a terrace are also featured at the family-friendly Whales Bay Hotel. Free self parking is available. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Ponta Delgada aparthotel.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Couples treatment rooms
  • Full-service spa
  • Hot tub
  • Massage
  • Pool loungers
  • Seasonal outdoor pool
  • Steam room
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's games
  • Free cot
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Mixer
  • Toaster
  • Toaster oven

Dining

  • Champagne service

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Garden
  • Lanai
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Guidebooks
  • Limited housekeeping
  • Limited-hour front desk
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Health club
  • Mini golf
  • Shopping
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 15 units
  • 3 floors
  • Bicycle rentals
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 9:00 AM to 10:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Whales Bay Hotel Ponta Delgada
Whales Bay Ponta Delgada
Whales Bay Hotel Aparthotel
Whales Bay Hotel Ponta Delgada
Whales Bay Hotel Aparthotel Ponta Delgada

Whales Bay Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 94 out of 115 reviews
Rating 8 - Good. 15 out of 115 reviews
Rating 6 - Okay. 3 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 0 out of 115 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Harold

Liked: Cleanliness, amenities
Spacious clean room, great and helpful staff
Stayed 3 nights in Nov 2025

10/10 Excellent

ANTHONY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Whales Bay Hotel was quite wonderful. We loved every aspect of it. The appartments and the common areas are all kept spotlessly clean. The reception staff were really heplful and knowledgeable about the islands. The hot tub and the steam/sauna was a highlight of our day. There is nothing about the accomodation we did not like. We will very probably book again next year.
Stayed 14 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious, clean, well appointed apartment with a huge balcony. Beds were comfortable and shower was hot with good pressure. Kitchen area was well equipped. Seats at island were too low to be useable. Area in track between 2 glass doors in shower exhibited some black mold. Other than that the apartment was perfect. Could have used some racks for the luggage, but we managed. The wet area of the hotel was very nice. The pool was a great temperature and very clean and refreshing. The sauna and steam worked flawlessly and were spotless. The jacuzzi was disappointing though. Not hot enough and the jets were lackluster with no air blended in. Seemed like it wasn’t functioning properly. Both the gentleman and the young lady manning the front desk were very friendly and helpful. They seemed genuinely glad to have us staying at their beautiful property. The grounds were well maintained and lush. A beautiful resort to spend some time.
living Room #203
Bathroom
Bedroom
Bedroom
Stayed 2 nights in Oct 2025

10/10 Excellent

Masood

Travelled with family
Liked: Cleanliness, room comfort
Nice hotel, and service. Not that flexible about check in/out times
Stayed 3 nights in Sep 2025

10/10 Excellent

Bernard

Liked: Cleanliness, room comfort

Pleasant stay

Good facilities incl a heated pool.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Whales Bay hotel is highly recommended. The place was very nice and clean. We enjoyed swimming in the pool and even got into the jacuzzi for a few minutes. The location is nice also as it is out in a quieter area but still only about 25 minutes t Ponta Delgada. The only thing missing was a nice breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we really love the place- love the tranquility and scenery
Stayed 5 nights in Sep 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful experience with a great location
Stayed 3 nights in Sep 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, room comfort
Great stay…quiet. Kids loved the pool.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ludgero

Liked: Cleanliness, property conditions & facilities
Amazing property with very friendly staff. Perfect for families with young children.
Stayed 3 nights in Aug 2025

10/10 Excellent

Avelino

Travelled with group
Liked: Cleanliness, room comfort
Muito bom bela escolha
Stayed 4 nights in Aug 2025

10/10 Excellent

Anabela Anhanha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay in the hotel for two weeks and enjoy every single moment. Nice place very clean. Staff Very polite, courteous, and professional. definitely it’s a place to go back. Enjoy the pool.
Stayed 17 nights in Jul 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has air conditioning
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, friendly always ready to help. We were with a 2 1/2 year old grandson and he wet his bed and they came and replace the sheets no questions asked. Manager was a great friendly person always asking us if all was well and if we needed anything. We will definetly go back the next time in Sao Miguel.
Stayed 11 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jun 2025

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful property. Clean apartments. Pool is clean and warm. Friendly staff. Kid friendly. Ensure you rent a care if you are at this property.
Stayed 7 nights in Jun 2025

10/10 Excellent

MTCH AG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Alireza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel/apartment because it has a fully stocked kitchen, beautiful location near the ocean, free parking, pleasant, and courteous staff and away from the hustle and bustle of downtown and only 10–15 minutes car ride away. there is a supermarket about five minutes drive and a few bars and restaurants around. and on top of it, the daily price is reasonable.
Stayed 14 nights in May 2025

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay there. So quiet and clean. The staff was so friendly. Would recommend this to anyone!
Stayed 3 nights in May 2025

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were thrilled with this property for a family of four. The views from the penthouse apartment were incredible. Lots of space, super clean and anything you could need was in the apartment. You need a rental car for this area but it was so peaceful and scenic. Incredible walking trails right outside the complex. We enjoyed the spa amenities and pool every night! I would highly recommend Whales Bay!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and its amenities were great and everything was very clean. Parking was easy. All the staff were super friendly and communication was always quick and easy with them, before and during the stay. We had casually mentioned to one of them that we were on anniversary, and our last day they sent a gift basket for us as a surprise! Would definitely stay here again.
Stayed 6 nights in Sep 2024

8/10 Good

Mariana

Liked: Property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
We had the penthouse room 301 and it was fantastic. It was modern, open, clean and bright with ample space. The view was fantastic. The staff were very helpful and accommodating. There are only a couple of walkable food options, but it was worth it. Highly recommend.
Stayed 7 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Aug 2024