See all properties

Best Western Pontypool Metro Hotel

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Exterior
Food and drink
Family Room, 1 Double Bed, Non Smoking | Bathroom | Eco-friendly toiletries, hair dryer, towels
Standard Room, 2 Single Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪14 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪14 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property

Tŷ Magor

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1020)
The price is €102
for 1 room
includes taxes & fees
2 Jun - 3 Jun
Tŷ Magor

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with 24-hour business centre and 24-hour front desk
This hotel features a bar/lounge, a 24-hour business centre and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Best Western Pontypool Metro Hotel. During your stay, you'll be within walking distance of Pontypool Park. Enjoy features like free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes on foot from Pontypool Park and a 2-minute drive from Shell Grotto
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Lounge Area – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Starbucks – On-site coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1006 reviews
Rating 8 - Good. 362 out of 1006 reviews
Rating 6 - Okay. 61 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 25 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Stayed 2 nights in Jan 2025

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet for a hotel, bar the door into the lobby which seemed to slam with some people coming in. Any issue resolved quickly. Couldn’t get hot water to the basin, but in the end figured you turn the mixer tap to the left and on fully for a few minutes or had to use a glass from the bath tap. Bath tap seemed to have oil in as bath was getting a ring of black when filling it. But overall good budget hotel, basic amenities, but close to eateries including KFC, McDonalds and Harvester. Breakfast was alright and convenient. Just off the main roads so good to get to Newport and Cardiff etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money
Stayed 2 nights in Feb 2025

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great budget hotel, chose because it stated EV charging - which was £30 connection fee and a slow destination charger so same cost weather it put 200 miles in or 30. Breakfast was a very small buffet but ok, rooms were clean and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual

Great stay , lovely place
Stayed 2 nights in Feb 2025

4/10 Poor

Dr Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Continuous disturbance during the night.....

The hotel is clean. Warm and comfortable....Good size car parking.. Friendly check in.... Unfortunately other residents behaviour during the night was very unacceptable..... Banging doors.. Shouting. Screaming.Arguing.... Crying. Loud music... Between 1am and 5.15 am....continuously... .. Amounted to a very bad night's stay....... .
Stayed 1 night in Feb 2025

4/10 Poor

Ross

Stayed 1 night in Jan 2025

10/10 Excellent

robert

Stayed 1 night in Jan 2025

10/10 Excellent

Bronwen

Business traveller
Liked: Property conditions & facilities, room comfort
Nice comfortable room.. Warm.. Highly recomended...
Stayed 1 night in Jan 2025

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently close to M4 but without too much noise
Stayed 3 nights in Jan 2025

4/10 Poor

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Arrived very late but check in good. Booked for 3 adults yet the sofa bed wasn’t ready which would have been nice not to have to sort out with arriving so late. Having said that the sofa bed was awful. The mattress was non existence and I felt every movement. Awful sleep
Stayed 1 night in Jan 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Nice hotel, very quiet despite being on a main road. The room was warm and very clean, good tv and tea and coffee making facilities.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame about the heating

The heating wasn't working in my room. So was cold during the night.... But the cleanliness of the room was fabulous... The bed was very comfortable....
Stayed 1 night in Jan 2025

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Andrew, Coventry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient local MacDonalds, Subway, Kentucky, and a very good restaurant across the roundabout. Handy as the hotel food is limited in the evening. breakfast is very good and free.
Stayed 3 nights in Jan 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was everything that I needed it to be, but the receptionist was very unhelpful and lazy.
Stayed 1 night in Jan 2025

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025