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The Francis

3.5 star property

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Photo gallery for The Francis

Interior
Coffee service
Signature Room, 1 Queen Bed | Interior
Junior Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
747 Congress Street, Portland, ME, 04102
  • Maine Medical Center
    ‪5 min walk‬
  • State Theatre
    ‪7 min walk‬
  • Portland Museum of Art
    ‪8 min walk‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪7 min drive‬

Room options

View all photos for Signature Room, 1 Queen Bed, Garden View

Signature Room, 1 Queen Bed, Garden View | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 Queen Bed, Garden View

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room, 1 King Bed, Balcony, Garden View

Premier Room, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, iron/ironing board, free WiFi

Premier Room, 1 King Bed, Balcony, Garden View

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds, Garden View

Double Room, 2 Queen Beds, Garden View | Premium bedding, in-room safe, iron/ironing board, free WiFi

Double Room, 2 Queen Beds, Garden View

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Luxury Suite, 1 King Bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Balcony

Superior Suite, 1 King Bed, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Suite, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 Queen Bed

Signature Room, 1 Queen Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 King Bed, Accessible

Signature Room, 1 King Bed, Accessible | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | View from room

Signature Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Francis

Hotel with free parking, a quick walk to Maine Medical Center
Along with coffee/tea in a common area, this smoke-free hotel has concierge services and express check-in. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out, free newspapers and a fireplace at reception.
The Francis offers 15 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Francis. During your stay, you're just a quick walk from State Theatre. Free WiFi in public areas, free self-parking and concierge services are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • Within a 10-minute walk of Maine Medical Center and Deering Oaks Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of The Francis, you'll find multilingual staff, coffee/tea in common area, and concierge services. Public spaces have free WiFi. The Francis also features complimentary newspapers in the lobby, a fireplace in the lobby, and express check-in. Self parking is free.

This 3.5-star Portland hotel is smoke free.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Art gallery

Family friendly

  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Francis Hotel Portland
Francis Hotel
Francis Portland
The Francis Portland
The Francis Hotel
The Francis Portland
The Francis Hotel Portland

The Francis Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 259 out of 329 reviews
Rating 8 - Good. 43 out of 329 reviews
Rating 6 - Okay. 19 out of 329 reviews
Rating 4 - Poor. 3 out of 329 reviews
Rating 2 - Terrible. 5 out of 329 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Very clean hotel. Exceptionally clean bathroom and nice amenities. The only reason I didn’t give it an overall score of 5/excellent was because there was a lot of noise directly above my first floor room. I heard a lot of footsteps, something like a cart being rolled, and possibly boxes being moved. It was rather constant. It stopped around 11:30 pm. Maybe there’s an employee closet directly above room 003?? Other than this, I loved the hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Joslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Don’t believe what you read

We were disappointed that what was advertised as “breakfast included” turned out to be a 30% off voucher for a neighborhood cafe. It is a shame to find a business that does not represent themselves honestly and does not respect their customers.
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 1 night in Jan 2025

10/10 Excellent

Willow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We can’t wait to return

We were greeted with a smile, and every interaction with the staff was pleasant. The location was convenient, the information shared was helpful, and we enjoyed the history in ambience of the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Emma

Stayed 1 night in Dec 2024

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful friendly service and beautiful building. Free Parking on site a bonus.
Stayed 1 night in Dec 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and a very well kept room/hotel. Would visit again!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karubakee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true small luxury hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my overall stay, however, I wish the room felt a little cozier. My room felt like I was staying at a Marriott/hyatt in terms of modernity and we were looking for more of a warm room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robyn

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel with friendly staff

Loved this hotel. Front desk staff were so friendly and welcoming. They helped us with our bags, offered us a welcome drink, and answered all of our questions. The room we stayed in was stunning, especially the bathroom. The bed was very comfortable. Loved the coffee in the morning. I think because of the age of the building, it is easy to hear your upstairs neighbors - not a big deal, just something to keep in mind if you're a light sleeper.
Stayed 1 night in Oct 2024

8/10 Good

Howard, East islip

Stayed 1 night in Sep 2024

10/10 Excellent

Aura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend The Francis

We were thrilled with The Francis and wish we could have stayed longer!
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Francis - good choice

nice location, friendly, helpful staff.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with welcoming, friendly staff. Our room was immaculate. The surrounding area seemed a bit rough and not a place for leisurely evening strolls.
Stayed 1 night in Sep 2024

8/10 Good

Dana

Stayed 1 night in Sep 2024

10/10 Excellent

KALAB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great; very welcoming and friendly. Facility was very nice. We enjoyed our stay here.
Stayed 1 night in Oct 2024

8/10 Good

Howard, East islip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Francis is a small boutique hotel near Maine Medical Center within short walking distance of several good restaurants and stores. The building is a gracious old home on Congress Street and the rooms are somewhat spartan but comfortable. Avoid the 3rd floor rooms which tend to be smaller. Rooms that face Congress street can be noisy as well. There is on-site free parking but finding a space can be a problem.
Stayed 2 nights in Sep 2024

10/10 Excellent

Leslie Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Property conditions & facilities

Let Down

We’ve been staying at The Francis for five years now (less one year for the pandemic). The first stay was lovely… but each one afterwards has been a little less stellar each time. The common areas and rooms are looking worn… the front desk less engaged in the guest experience… housekeeping is hit or miss. This stay is likely my last. I’ll pay a little more for a better experience at another Portland Hotel.
Stayed 2 nights in Sep 2024