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The Francis

3.5 star property

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Photo gallery for The Francis

Exterior
Lobby sitting area
Interior
Coffee service
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
747 Congress Street, Portland, ME, 04102
  • Place, Maine Medical Center
    ‪5 min walk‬
  • Place, State Theatre
    ‪7 min walk‬
  • Place, Portland Museum of Art
    ‪8 min walk‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪9 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Balcony, Garden View

Premier Room, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, iron/ironing board, free WiFi

Premier Room, 1 King Bed, Balcony, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Luxury Suite, 1 King Bed

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds, Garden View

Double Room, 2 Queen Beds, Garden View | Premium bedding, in-room safe, iron/ironing board, free WiFi

Double Room, 2 Queen Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 1 Queen Bed

Signature Room, 1 Queen Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Signature Room, 1 Queen Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Suite, 1 King Bed, Balcony

Superior Suite, 1 King Bed, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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Reception
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  • Free Wi-Fi
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4.8 out of 5, Exceptional, 142 reviews
Longfellow Hotel

About this property

The Francis

Hotel with free parking, 5-minute walk to Maine Medical Center
Along with coffee/tea in a common area, this smoke-free hotel has concierge services and express check-in. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out, free newspapers and a fireplace at reception.
The Francis offers 15 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Francis. During your stay, you're just a quick walk from Casco Bay. Free WiFi in public areas, free self-parking and concierge services are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • Within a 10-minute walk of Maine Medical Center and Deering Oaks Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of The Francis, you'll find multilingual staff, coffee/tea in common area, and concierge services. Public spaces have free WiFi. The Francis also features complimentary newspapers in the lobby, a fireplace in the lobby, and express check-in. Self parking is free.

This 3.5-star Portland hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Art gallery

Family friendly

  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Francis Hotel Portland
Francis Hotel
Francis Portland
The Francis Portland
The Francis Hotel
The Francis Portland
The Francis Hotel Portland

The Francis Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 296 out of 374 reviews
Rating 8 - Good. 47 out of 374 reviews
Rating 6 - Okay. 21 out of 374 reviews
Rating 4 - Poor. 4 out of 374 reviews
Rating 2 - Terrible. 6 out of 374 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Portland

Staff couldn’t be better. Friendly and informative. Garden level room nicely appointed but noise from room above and refrigerator and a little dark. Very much worth the price.
Stayed 2 nights in Oct 2025

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a great stay until we find out that the bedding has stains. It looks like the sheets were not properly washed since the stains was at multiple sheets
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely gorgeous, 144 year old mansion turned into a hotel and locally owned. The staff was wonderful. We were greeted by Magdalena who went above and beyond. And our room was so big and comfy. My only small issues were the bed wasn't very comfortable, I'm pregnant and it's very hard. Killed my hips. And the temp control; there are two controls but one the Nest doesn't work at all, and the other works when it wants to. We like to sleep in the cold, so not a big issue.
Bedroom
Dining area, kitchenette, door to bathroom
Balcony view
Front
Stayed 3 nights in Oct 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tremendous Hotel in Bayside

Beautiful hotel, excellent staff and lots of amazing touches. The room had a few things we'd improve - there's only one mirror (the bathroom) and no full-length one, there are not many outlets, but would stay here again in a heartbeat.
Stayed 3 nights in Sep 2025

10/10 Excellent

Seungmyung

Stayed 1 night in Oct 2025

10/10 Excellent

Guy

Stayed 1 night in Oct 2025

10/10 Excellent

Elise, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated property, great service, the stuff of Victorian novels! Very clean, very comfortable, and quite beautiful. It made us want to sit around and drink whiskey and write flowery prose. We arrived late, at 7:15, and Tito from the front desk took our large bags and ran them up the stairs as if they were nothing. "I went to the gym today," he said. Although the house was built in the late 1800s, it had all the amenities of the 21st century - WIFI, Nest thermometer, and a good shower. Oh, and at one point, the house was a funeral home. What could be cooler than that?
Stayed 1 night in Oct 2025

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a quaint way to start our trip! Staff was so friendly and accommodatng. We had a great room with an amazing shower. A little bit of a walk to touristy things- but very doable!
Stayed 1 night in Sep 2025

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the staff+room

All staff were very friendly. The room was very cozy and clean. Lots of restaurants near by, couldn't ask for a better location.
Stayed 2 nights in Sep 2025

4/10 Poor

Patrick

Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem in Portland

The Francis was such a lovely stay! We were able to get an early check in before rain settled in. We were immediately met by such a lovely hostess and greeted with hospitality. The room was lovely and very reasonably priced. Additionally, we stopped by the cocktail bar in the Longfellow Hotel (sister property) across the street for great drinks.
Stayed 1 night in Sep 2025

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting space, super comfy bed, small bathroom, no great amenities for the price. Staff were friendly but not very accommodating.
Stayed 1 night in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely property with great service in Portland

What a lovely property! Even before I arrived, communication was clear about parking and check in (via text). Staff was pleasant and informative at the very speedy check-in. Parking was convenient right behind the hotel. Everything was bright and clean, comfortable and stylish in the lobby/sitting area. My room was on the garden level so a little dark, but I had a window to a courtyard, and it was spacious and spotless. Well appointed with mini bar and snacks, and a very comfy bed. Bathroom was ADA compliant (not needed for me, but clean, big & had all I needed). I was in Portland for a concert just a few minutes walk from the hotel and I'd highly recommend staying here. Commercial street is also walkable from here (20 min?)
Stayed 1 night in Sep 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Victorian charm, clean, and dog friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so charming and the beds were amazing.
Stayed 3 nights in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was in basement and felt very small. Overpriced for the size of the room.
Stayed 1 night in Sep 2025

10/10 Excellent

roxanne

Stayed 3 nights in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except for the noise from the street. It was quite loud all night.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and personalized service were incredible. Everything about our stay was perfect. We will absolutely return.
Stayed 3 nights in Aug 2025

2/10 Terrible

Molly

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful and the staff were super nice. Great shower, comfortable bed. Breakfast was a voucher for across the street, it wasn't great but passable.
Stayed 2 nights in Jun 2025

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating and helpful. A very nice, little but friendly hotel!
Stayed 1 night in Jul 2025