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Hotel Universal

2.0 star property

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Photo gallery for Hotel Universal

Standard Double Room, 1 Double Bed, City View | In-room safe, free WiFi, bed sheets, wheelchair access
Family Room | In-room safe, free WiFi, bed sheets, wheelchair access
Bar (on property)
Reception
Daily buffet breakfast (EUR 10 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Avenida Aliados 38, 1st Floor, Porto, 4000-064
  • Porto Cathedral
    ‪7 min walk‬
  • Porto Historic Center
    ‪8 min walk‬
  • Ribeira Square
    ‪10 min walk‬
  • Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪13 min drive‬

Room options

View all photos for Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Double or Twin Room, 1 Double or 2 Single Beds

8.4 out of 10
Very good
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets, wheelchair access

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Superior Triple Room, 3 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom | Free toiletries, hair dryer, towels

Twin Standard Handicap Facilities

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Triple Room, 3 Single Beds

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room, 1 Large Single Bed

Single Room, 1 Large Single Bed | In-room safe, free WiFi, bed sheets, wheelchair access

Single Room, 1 Large Single Bed

  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, free WiFi, bed sheets, wheelchair access

Standard Twin Room, 2 Single Beds

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

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Daily continental breakfast (EUR 15.94 per person)

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  • Free WiFi
  • Air conditioning
  • Breakfast available
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4.3 out of 5, Excellent, (198)
The price is €128
for 1 room
includes taxes & fees
21 Aug - 22 Aug
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About this property

Hotel Universal

Hotel with a bar, steps from Porto Historic Center
This smoke-free hotel features a bar/lounge, a coffee shop/cafe and coffee/tea in a common area. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Hotel Universal offers 44 air-conditioned accommodations with a safe and a hairdryer. Televisions come with cable channels. This Porto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universal. During your stay, you're just a quick walk from Livraria Lello. Features include free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Porto Historic Center and 6 minutes on foot from Livraria Lello
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Universal.

This Porto hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 25 per vehicle (return, maximum occupancy 4)
  • Nearby parking fee: EUR 20 per night (3281 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Hotel Universal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 511 reviews
Rating 8 - Good. 223 out of 511 reviews
Rating 6 - Okay. 117 out of 511 reviews
Rating 4 - Poor. 31 out of 511 reviews
Rating 2 - Terrible. 12 out of 511 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location. Close to the city centre. Note that there is stairs to walk up to the reception and they take your keys to leave at reception when you leave the hotel for the day. Concierge is 24/7 and very helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ye, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, helped my family a lot during the Portugal power outrage time. The hotel location is beside the Imperial McDonald. Lots of food options around the area. After 2 nights, my family took the Bus 601 to the airport.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian, Brevard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated. A surprise after entering!
Stayed 3 nights in Apr 2025

10/10 Excellent

James B

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect Porto Visit

The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.
Stayed 3 nights in Apr 2025

10/10 Excellent

AUDIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location... friendly staff...clean. parking only a block away not bad at all!
Stayed 2 nights in Mar 2025

8/10 Good

Yau Wai Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 2 nights in Mar 2025

6/10 Okay

Haochuan

Liked: Cleanliness, staff & service, room comfort

Good stay but something needs to improve

The hotel is clean and staff is friendly, also close to the train station. However, no kettle, no USB charge connection and no sleepers are provided, it makes customers are inconvenient staying in a room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Sao Bento train station and other nearby attractions within walking distance. Note that there's about 27 steps up to check-in with a lift for handicap only and then a regular lift, albeit small, for floors above that. Porto is built on steep hills, so it requires some energy, with funiculars, etc. to make it easier in some places. Nevertheless, it's definitely a more than worthwhile place to visit for a few days, with side day trips to Guiermaes and/or Braga also worthwhile.
Stayed 3 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Did the job

Room was clean and tidy. Terrible balcony that opened up on to a flat roof with the air conditioners. Just used it as a pied a terre to enjoy the city
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean and as expected for a two star.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandro Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

CARLOS, chula Vista

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near shopping and restaurant
Stayed 2 nights in Oct 2024

8/10 Good

jean

Travelled with group
Liked: Cleanliness, staff & service
location and property good. entrance stairs to lobby a problem re luggage
Stayed 1 night in Sep 2024

8/10 Good

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, clean and safe

Clean hotel in a great area. Away from hordes of tourists crammed on narrow streets, yet close enough to main attractions, close to metro and on a main steet (easy uber pickup ).The hotel is in an area where they are building a new metro line so be aware - if you sleep with windows open the noise goes all night. However their windows are sound proof and their AC is silent. Quite clean. The shower was too small to be honest (yes you can stand but as a woman shaving legs and all, there's no room). Very odd shower with an extra long curtain so I always flooded the bathroom. But it had a bidet so extra points for that. Service was good but I didn't see or hear about some amenities they mention in the ad like coffee and tea station. Wish I had a kettle in the room at least. You get minimal toiletries
Stayed 3 nights in Sep 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful in the city! After being in hospital for a few days this was an oasis of calm. Comfortable bed and linen and very clean. My only issue was the flight of stairs from the street entrance to the hotel reception, it was a tough climb with a suitcase.
Stayed 3 nights in Sep 2024

8/10 Good

Isaiah

Liked: Cleanliness
Disliked: Property conditions & facilities
No refrigerator and old style decoration but my friend with similar room price have much better decoration and have refrigerator.
Stayed 1 night in Sep 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para hospedarse en el centro y al llegar del aeropuerto e irse en tren. El personal de lo más agradable y atento... si bien se esta construyendo vale totalmente la pena.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room! Would definitely recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Donika

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super small and outdated. It was clean!
Stayed 3 nights in Aug 2024

6/10 Okay

Clare

Liked: Staff & service
The staff were great, welcoming and friendly, and the location was good too - 2 mins from São Bento station as well as nearby other popular locations such as the cathedral, shops and restaurants. Facilities were very basic and in definite need of modernisation. The shower head was too low for me (I’m only 5’7, so very low) and wasn’t adjustable. Initially I thought the room was very clean so was happy, but later found a hair in the sheets as well as on the bathroom wall, so glad I was only there 1 night. It was quite noisy too, you could hear the pipes from other rooms running the tap/having a shower. Overall it was an ok stay, but I would have expected more for the price I paid.
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2024

2/10 Terrible

Farzaneh, Markham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not have a internet Poor quality No elevator
Stayed 2 nights in May 2024

10/10 Excellent

Daniel, San Rafael

Travelled with group
Liked: Amenities
Friendly staff, nice rooms, great location. Enjoyed our stay!
Stayed 1 night in Jun 2024

2/10 Terrible

Kristie

Disliked: Staff & service, amenities, property conditions & facilities
Hotel WiFi was not working during my stay, which prevented me to do any work on my laptop. Staff declined to give me partial refund for the inconveniences.
Stayed 4 nights in May 2024