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Renaissance Aix-en-Provence Hotel

5.0 star property

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Photo gallery for Renaissance Aix-en-Provence Hotel

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
View from property
Family Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym

Explore the area

Map
320 Avenue Wolfgang Amadeus Mozart, (GPS Address 256 Av Perouse), Aix-en-Provence, Bouches-du-Rhone, 13100
  • Aix-en-Provence Tourism Office
    ‪8 min walk‬
  • Cours Mirabeau
    ‪8 min walk‬
  • Hôtel de Caumont - Centre d'Art
    ‪9 min walk‬
  • Marseille (MRS-Marseille - Provence)
    ‪22 min drive‬

Room options

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Family Room, 2 Double Beds

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, 1 King Bed, View (Skyline view)

Panoramic Room, 1 King Bed (Skyline view) | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Panoramic Room, 1 King Bed, View (Skyline view)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Superior Room, 1 King Bed

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Renaissance Aix-en-Provence Hotel

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Renaissance Aix-en-Provence Hotel offers 133 accommodations with laptop-compatible safes and espresso makers. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Aix-en-Provence hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with cable channels. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Renaissance Aix-en-Provence Hotel. During your stay, you're just a quick walk from Grand Theater of Provence. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Atmosph'R
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials, hot stone massages or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Just a 4-minute walk from Grand Theater of Provence and 5 minutes on foot from Les Allees Provencales
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Renaissance Aix-en-Provence Hotel offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4736 square feet (426 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a library are also featured at the luxury Renaissance Aix-en-Provence Hotel. Parking is available for a fee.

This 5-star Aix-en-Provence hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Atmosph'R – This restaurant specialises in international cuisine and serves breakfast and dinner.
Palm's – This restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.
L'Avant Scene – This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Czech, English, French, Indonesian, Italian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 30 for adults and EUR 12 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Atmosph'R
  • L'Avant Scene
  • Palm's

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4,736 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 16 June 2025 to 22 June 2025 (completion date subject to change). The following areas are affected:
  • Spa

Alternative facilities will be available off-site during the renovation.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night, plus a deposit of EUR 35 per night
  • Weight limit: 55 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.32 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12 for children
  • Secured self-parking fee: EUR 25 per day
  • Pet deposit: EUR 35 per night
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children under 18 years old are allowed in the spa from 9 AM to 1:30 PM and 7 PM to 9 PM.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Aix-en-Provence Hotel
Aix-en-Provence Renaissance
Aix-en-Provence Renaissance Hotel
Hotel Aix-en-Provence
Hotel Renaissance Aix-en-Provence
Renaissance Aix-en-Provence
Renaissance Aix-en-Provence Hotel
Renaissance Hotel Aix-en-Provence
Renaissance Aix en Provence Hotel
Renaissance Aix En Provence
Renaissance Aix-en-Provence Hotel Hotel
Renaissance Aix-en-Provence Hotel Aix-en-Provence
Renaissance Aix-en-Provence Hotel Hotel Aix-en-Provence

Renaissance Aix-en-Provence Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 455 out of 694 reviews
Rating 8 - Good. 169 out of 694 reviews
Rating 6 - Okay. 44 out of 694 reviews
Rating 4 - Poor. 11 out of 694 reviews
Rating 2 - Terrible. 15 out of 694 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie Lee, Loretto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with my blind mother and 5 year old daughter, we were warmly welcomed - our room was huge and beautiful and there were some lovely surprises waiting for my little girl. She was delighted and so are we. We would recommend this hotel to anyone. Gorgeous!
Stayed 1 night in Apr 2025

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable!
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Rooms tired and restaurant service slow and overpriced for the quality. Perhaps trading on Renaissance name alone. Location great and reception and concierge service very good.
Stayed 1 night in Apr 2025

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property close to old town Aix. It’s very walkable with lots of restaurants and shops in the area. The staff are wonderful and the indoor pool was a big plus for our children. My only complaint is that the family room is rather small for a family of four and next time I would investigate suite options.
Stayed 5 nights in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is around a 10 minute walk into Aix old-town, located in a very quiet residential area. The hotel looks new, and is very clean, but the design is about style over comfort, chosen to look good in the photos. The restaurant staff (lovely) even offered to change seats for people before they sat down since the clear plastic chairs are not conducive to fine dining. There is no separate bar area, just a counter in the main lobby. We didn't take advantage of the spa, and despite being 20 deg outside the exterior was pretty closed off. Aix is beautiful and whilst the hotel had its positives (staff, cleanliness and was very quiet at night), we would stay more centrally if we came back.
Stayed 3 nights in Apr 2025

10/10 Excellent

Laura, Irvine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, comfortable and big Nice bath with a big walk in shower!!! Excellent breakfast Great staff at the reception and helpful valet guy
Stayed 1 night in Feb 2025

10/10 Excellent

morgane

Stayed 1 night in Jan 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

NICOLAS

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Un faux 5 étoiles

Expérience très moyenne, et pas à la hauteur d’un 5 étoiles. les + (tout de même) : - Literie confortable - Cosmétiques de qualité - Hôtel propre - Late Check our accordé facilement (14h) Pour le reste : - Salle de sport délabrée (2 tapis sur 3 hits service, elliptique hors service) - Spa peu entretenu - Service d’accueil pas du tout formé aux standards d’un 5 étoiles : pas de présentation détaillée de l’hôtel, pas d’aide pour monter les bagages en chambre - Pas de turndown - Chambres sans âme, très « Novotel »
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Resha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Tatum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great! Merci!
Stayed 1 night in Dec 2024

6/10 Okay

Gee young

Stayed 1 night in Nov 2024

8/10 Good

MAMOUDOU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Yiu Kuen, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Unfriendly staff, very average food and terrible service at the restaurant. Room ok and pool nice but for a family not easy because of the schedule : kids only in the morning. Not a 5 stars standards
Stayed 2 nights in Oct 2024

6/10 Okay

Nicholas, Redondo Beach

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Oct 2024

8/10 Good

Jerry Sung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent concierge, Melvin, who spent lots of his precious time to help us to call places to look for our mishandling by the airlines. We appreciated his patience, manner, and recommendation. Front desk, Stephan, was kind and nice. The exit level of the basement parking lacks elevator access which was difficult for moving larger luggage. Easy to get lost as the basement parking and main entrance of the hotel are not located on the same street. Lacking exterior access and direction between these two entrances of the hotel.
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For a 5 star hotel, it was just average. Like most "expensive" hotels, everything was overpriced and the hotel under delivered. The shower was dangerous, the pool are was cheesy, the breakfast was outrageously over priced and the fruit served was rotten.
Stayed 6 nights in Sep 2024

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within easy walking distance to the centre of Aix. Lovely heated pool to relax in after a day of sightseeing in beautiful Provence. Helpful and friendly staff. First class.
Stayed 6 nights in Sep 2024