2/10 Hirveä
Vanessa
Matkusti perheen kanssa
3.3.2025
Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja henkilökunta ja palvelu
horrible experience
After driving for several hours we arrived around 4:30, check in was supposed to be at 3pm. The front desk took 30 minutes to find my reservation. I was sent to my room with my key cards, that did not work. When I hauled our bags back down to the front I was told that they would need to change the batteries to the key card lock on the door. I went back up with my bags and waiting about 20 minutes for them to come replace batteries, at which time she left my keys downstairs and said she would be back. After 20 minutes of waiting I went back down to the desk that was empty and rang the bell, I was given new keys by a different employee that also didn't work. I came back to the desk and explained that I was trying to be patient, but that this was rediculous. I was told that the other employee's master key card didn't work either. I'm unsure why they issued me new keys if the master key card didn't work? I then told them I needed to run to the store and I would be back as I was told they would need to call someone. After returning around 6pm, there was no progress. I was told they would give us a different room and then the employee disappeared, after another 30 minutes of waiting I inquired again and was told that employee was cleaning our new room. We were finally let into the new room around 8pm only to find that we did not have any toilet paper. Extremely disastified with this stay.
Vanessa
Yöpyi 1 yön helmikuussa 2025