Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
VIP Access

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Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Property video
Outdoor wedding area
Garden view
1 bedroom, premium bedding, pillow-top beds, free minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View in a map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Master Suite Deluxe

8.4 out of 10
Very good
(18 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Surprise my Stay

7.0 out of 10
Good
(2 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite Ocean Front

8.6 out of 10
Excellent
(4 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

The Reserve Presidential Suite Ocean Front Adults Only

  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

The Reserve Adults Only Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

Junior Suite Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean Front

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Master Suite Swim-Up

10.0 out of 10
Exceptional
(3 reviews)
  • 99 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite Swim-Up

9.2 out of 10
Wonderful
(7 reviews)
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite Swim-Up

10.0 out of 10
Exceptional
(1 review)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite Garden View Adults Only

8.8 out of 10
Excellent
(36 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Swim Up

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Double Room (Deluxe)

8.2 out of 10
Very good
(11 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room, Garden View

8.2 out of 10
Very good
(33 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury property on the beach, with 11 outdoor pools
Catch some rays on Paradisus Palma Real Golf & Spa Resort All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach and 4 outdoor tennis courts are featured at the property. 11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Palma Real Golf & Spa Resort All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention centre and within walking distance of Cocotal Golf and Country Club. Free WiFi in public areas, free self-parking and a free area shuttle are available. Some of the pet-friendly amenities that this property offers include food and water bowls, an off-lead area and litter trays.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a beachfront location at THE LUNCH BOX, one of the property's 8 restaurants and 11 bars/lounges
  • Take a swim in the 11 outdoor pools
  • Treat yourself to body scrubs, Thai massages or detox wraps at YHI Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 4 outdoor tennis courts and a gym
  • Guests have great things to say about the restaurant and the clean guestrooms
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free shopping centre and local-area shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls, an off-lead area and litter trays
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive, you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

THE LUNCH BOX – This beachfront buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
MALVA (+18) – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
MASCALZONE – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
MINA – This restaurant specialises in Argentinean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
BLUE AGAVE – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free shopping centre shuttle
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE AGAVE
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • THE LUNCH BOX

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Optional golf privileges
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (69,277 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (127 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 16 buildings
  • 3 floors
  • Banquet hall
  • Built in 2005
  • Colonial architecture
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Renovated entire property - December 2022

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5490 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-lead area and litter trays are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5490 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Reviews

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 888 out of 1428 reviews
Rating 8 - Good. 245 out of 1428 reviews
Rating 6 - Okay. 145 out of 1428 reviews
Rating 4 - Poor. 70 out of 1428 reviews
Rating 2 - Terrible. 80 out of 1428 reviews

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Solangie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, amenities
Food was awful. The phone in my room did not work. The beds were really hard. I got sick with a stomach bug because of the food. Staff was slightly rude my room was never cleaned and the mini bar Was empty i will never go back to this hotel again! And i used to go constantly a few years ago, very disappointing!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront resort. Clean spacious rooms. Excellent customer service from all staff. Clean delicious food with solid variety. 10/10 would return without question
Stayed 5 nights in Aug 2025

8/10 Good

L Bibiana Sanchez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware we needed to attend a sales pitch for a Melia membership. This was done against our will. We paid for a 7 day vacation and did not go there thinking we were going to get anything free for attending a presentation. The staff - food, bar & service - were wonderful and made our stay a pleasurable experience. This resort is more for couples than for families. Main pool needs restoration asap.
Stayed 7 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness
Wonderful place
Stayed 7 nights in Aug 2025

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. The show's were outrageous.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 5 nights in Jul 2025

8/10 Good

MILTON LEONIDAS, LYNBROOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. However in my opinion it can be better. This property is not smoke free, and they allow pets, in my opinion animals can’t be in the same place with humans, specially in vacations places, it becomes disgusting seeing dog hair in the beds and in the pools. For this reason I wouldn’t come back to this resort. The people work hard to give the best service, the butler was great (Gustavo) and also in the buffet (Roxana) their attention was great, thank you. The Beach was dirty but is something they can’t control, everything else was great.
Stayed 5 nights in Aug 2025

10/10 Excellent

CHEROKEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good at this time, my wife complained aboutyhe hot chocolate, they don't use real cocoa just syrup of chocolate
Stayed 3 nights in Aug 2025

10/10 Excellent

Evelia

Stayed 7 nights in Aug 2025

10/10 Excellent

Lilian Maria, Queens Village

Stayed 7 nights in Aug 2025

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and even the staff is as well very helpful. In the beginning of our check in we got assigned a concierge she was supposed to help us with whatever we needed within the hotel… but unfortunately she wasn’t to helpful then I got Leandro from guest services and he was the best very helpful and got back to me with any questions I had. Also helped me make reservations for the restaurant. Juan Gomez as well was very tentative. The rooms were clean daily so it was nice to have that every time we came back from the pool. The only thing that can get better is the buffet option for dinner I feel like the options available didn’t go well together.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is just beautiful! I love the many pools, the beach access and the food and drinks were amazing. Everyone was so helpful and polite. Highly recommend staying at this resort.
Stayed 7 nights in Aug 2025

10/10 Excellent

Cynthia

Stayed 9 nights in Aug 2025

10/10 Excellent

Roberto Suarez

Stayed 3 nights in Aug 2025

8/10 Good

Sherrena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
It was cean
Stayed 3 nights in Aug 2025

10/10 Excellent

GLADYS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked ecerything
Stayed 4 nights in Aug 2025

2/10 Terrible

Carlos

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Paradisus Palma Real was extremely disappointing and far below expectations for a family resort of this category. We had booked a full week but left after only three days due to a series of unacceptable situations. From the start, there was no staff available to help with our luggage. A large group had arrived before us, and we were left to carry our own bags despite traveling with two small children (ages 2 and 5). Housekeeping was another serious problem. We checked in on Friday, and by Saturday at 3:30 p.m. our room still had not been cleaned. I requested service since my 2-year-old uses diapers and the trash already had a strong odor. No one came until 10:00 p.m., after I had to take the trash outside myself and complain in the lobby. This neglect is unacceptable. On Saturday morning, while having breakfast, we were horrified to find a cockroach walking on our table. This was unsanitary and unacceptable in any resort, especially one claiming to be luxury. The most upsetting incident occurred Sunday night. While quietly watching TV with my children, security knocked on our door to complain that our baby had been crying and that we were being noisy. I was shocked and outraged. At a family resort, it is natural for a 2-year-old to cry. For security to treat us this way was humiliating. What was meant to be a relaxing family vacation turned into stress and frustration. I had no choice but to request a refund and urge management to address these failures.
Took the food used dishes to the housekeeper room myself after hours of waiting for them to pick it up
Stayed 6 nights in Jul 2025

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property make me feel safe overall. Some of the staff were rude.
Stayed 6 nights in Aug 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give this property 100 stars i would. The food was great, staff wonderful. Our room was beautiful and very clean. The pools were huge with no need to set our alarm to try to get lounge chairs begore they were all taken. Same was for the beach area. They did have seaweed as most resorts do now, but they were out every morning raking it up. We swam in the ocean and there were just small clumps..nothing crazy. If you are looking for a beautiful resort at an affordable price, this is it! This is our second time staying at a Paradisus (we stayed at one in Mexico in March and loved that as well..it is definitely our favorite resort brand)
Stayed 4 nights in Aug 2025

6/10 Okay

Chari

Travelled with family
Liked: Property conditions & facilities
We recently stayed at your property and unfortunately, our overall experience did not meet our expectations. The main reason we chose the hotel was because of the photos and descriptions online, which made it appear as a high-quality destination. However, the real experience was far from what was advertised. Room & Service The room itself and basic amenities were average, but the service was inconsistent and unprofessional. Room service was not attentive and came across as too casual. Additionally, the language barrier created repeated communication problems, making even simple requests unnecessarily difficult. Food & Dining One of the most disappointing aspects of our stay was the food. Although the property promotes multiple dining options and cuisines, the quality was very underwhelming. Aside from breakfast, the meals did not feel fresh—many items seemed reheated or prepared long in advance, with desserts especially tasting like they were several days old. The "all inclusive" concept also felt misleading, as there seemed to be conditions or limitations attached to a number of items and services. Overall, dining here did not match the promise or expectations of a quality resort experience. Front Desk & Management Our biggest dissatisfaction was with the front desk and supervisory staff. Service at the front desk was slow, disorganized, and at times dismissive. The impression we got was that having a “manager” or “supervisor” was more for show.
Stayed 3 nights in Aug 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week at The Paradisus & we were not disappointed. Other than a few minor issue with the room upon check-in, everything else was more than enough to make up for it. We stayed on the adults only side,which is a different set up than the family side. We were not part of The Reserve however. The room was spacious & had an updated feel.The mini fridge was well stocked & all included.Snacks were also all included.The king bed was firm & comfortable. The AC kept it cool.It seems to tied to the motion sensor but not exclusively. We did adjust the temperature on the t'stat. The grounds are well maintained by the grounds staff & are always on duty pruning palms,trimming shrubs or cleaning the walks,etc. The "adult pool" is a nice size & there were always chairs under umbrellas available,& towels. We never had to play the towel game thankfully. That is a big plus to not have to deal with the save your spot at 6am.One issue.The pool floor is losing tiles in one area & that should be addressed. It's spells lack of maintenance which is really not evident anywhere else on the property, besides potentially hurting the bare feet. The buffets were well stock with plenty of options to please just about anyone. Everything was well prepared & for the most part what needed to be kept warm was.What needed to be cool was also. The specialty restaurants we dined at were very good.The Dominican restaurant was treat to the local food. The staff was excellent! Junior at the buffet was a standout
Stayed 7 nights in Aug 2025

10/10 Excellent

Richard Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and staff was attentive
Stayed 6 nights in Aug 2025