Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
VIP Access

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The Reserve Presidential Suite Ocean Front Adults Only | 1 bedroom, premium bedding, pillow-top beds, free minibar
Grand Room (The Reserve Adulst Only, Ocean Front) | 1 bedroom, premium bedding, pillow-top beds, free minibar
11 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive plans available
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Fun Republic
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Master Suite Deluxe

8.0 out of 10
Very good
(19 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Surprise my Stay

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite Ocean Front

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

The Reserve Presidential Suite Ocean Front Adults Only

  • Ocean view
  • 167 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

The Reserve Adults Only Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

Junior Suite Ocean View

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean Front

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Master Suite Swim-Up

10.0 out of 10
Exceptional
(4 reviews)
  • 99 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite Swim-Up

9.2 out of 10
Wonderful
(7 reviews)
  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Garden View

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Two Bedroom Master Suite Swim-Up

10.0 out of 10
Exceptional
(1 review)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite Garden View Adults Only

8.8 out of 10
Excellent
(39 reviews)
  • Garden view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite Swim Up

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Grand Room (The Reserve Adulst Only, Ocean Front)

  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Double Room (Deluxe)

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room, Garden View

8.4 out of 10
Very good
(37 reviews)
  • Garden view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Catch some rays on Paradisus Palma Real Golf & Spa Resort All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 600 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Palma Real Golf & Spa Resort All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention centre and within walking distance of Cocotal Golf and Country Club. You'll find features such as free WiFi in public areas and free self-parking, plus 11 outdoor pools. Some of the pet-friendly amenities that this property offers include food and water bowls, an off-lead area and litter trays.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a beachfront location at THE LUNCH BOX, one of the property's 8 restaurants and 11 bars/lounges
  • Take a swim in the 11 outdoor pools
  • Treat yourself to facials, deep-tissue massages or aromatherapy at YHI Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the beach
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls, an off-lead area and litter trays
Some rates at Paradisus Palma Real Golf & Spa Resort All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive, you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

THE LUNCH BOX – This beachfront buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
MALVA (+18) – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
MASCALZONE – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
MINA – This restaurant specialises in Argentinean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
BLUE AGAVE – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Paradisus Palma Real Golf & Spa Resort All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE AGAVE
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • THE LUNCH BOX

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Mini golf
  • Optional golf privileges
  • Padel
  • Piano
  • Pickleball
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (69,277 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (127 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 16 buildings
  • 3 floors
  • Banquet hall
  • Built in 2005
  • Colonial architecture
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Renovated entire property - December 2022

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5490 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-lead area and litter trays are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5490 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1007 out of 1583 reviews
Rating 8 - Good. 269 out of 1583 reviews
Rating 6 - Okay. 148 out of 1583 reviews
Rating 4 - Poor. 73 out of 1583 reviews
Rating 2 - Terrible. 86 out of 1583 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Carter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First things first! My Concierge, Adriel Cabrera, is a top notch guy. Helpful in literally every aspect. The resort is immaculate. My wife and I walked the beach which goes in front of several other properties. Paradisus by far had the best kept stretch, and the largest seating area. Our beachfront room on the reserve side was beautiful and our son’s room over the main pool was freshly updated and beautiful. Plenty of room to spread out on the large campus. Nightly entertainment and good food everywhere.
Entry to the resort
Beach front reserve
Beach front reserve
Beach front reserve
Stayed 6 nights in Jan 2026

10/10 Excellent

Laurenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spotless,nice hospitality, plenty of food and entertainment.Beautiful beachfront property.If I could rate higher I would.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Paradisus Palma Real in Punta Cana definitely lived up to its name - a literal slice of Paradise! Both the property and the setting are stunning - with a luxury view, luxury finishes and a luxury vibe, yet relaxed and welcoming at the same time. Special thanks to property Mgr Juan and his team for the great job they all do; to the restaurants, bars, guest services and staffs, thank you so much. And most of all to our Personal Concierge, Basilio, thank you for your patience, kindness, and unwavering support. We enthusiastically recommend Paradisus and Melia to our friends and anyone looking for 5 Star holiday you will remember for years to come. Can’t wait to come back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, bigger than we expected. The staff here are so friendly!
Stayed 1 night in Jan 2026

10/10 Excellent

EFREN

Liked: Cleanliness, amenities, property conditions & facilities
Clean everywhere but the best part of my stay was the attention of the bartenders. Unfortunately, i cant mention their names, but I will be sure to send an email so they get the credit they deserve. They ensured me and my wife were always happy. Great people with great positive attitudes everyday.
Stayed 3 nights in Jan 2026

10/10 Excellent

Salome

Stayed 3 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Staff expecially Leandro was great. Bartenders fun and friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

Jalen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, courteous, and thoughtful, clean rooms. Good food, great location
Stayed 3 nights in Jan 2026

10/10 Excellent

Hilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very accommodating especially the chefs, if you have any dietary restrictions/allergies. The resort is very clean and up to date with their rooms. Such a great place to stay!!
Stayed 4 nights in Jan 2026

8/10 Good

Paulo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time at Paradisus Hotel. Upon arrival we were welcomed by our concierge, Alam who was excellent. He took great care of us, helping to reserve restaurants and checking in to ensure our stay was pleasant. At the end of our stay Alam made sure our bags were picked up from our room and he was waiting at the lobby to bid us farewell which was a nice touch. The resort itself is beautiful with plenty of pools and beach front. The rooms were clean, spacious and very comfortable. We stayed in the Reserve area which offered some extra perks. We also got a couples massage which was wonderful. There was nightly entertainment which was excellent (much better than many other resorts we have stayed at) There were lots of food options from buffets to à la carte, snack and coffee bars and lots of ice cream - the food was decent. Some constructive feedback- the service at the buffet and restaurants was not great - simple things like filling our water or bringing us coffee seemed like an ongoing challenge but Eventually we did get what we had asked for. Also on the first few days, it was challenging to get any beach towels. This was due primarily to some guests taking 3-4 towels each which seems rather excessive. While I don’t blame the hotel for guest behaviour, I do think they could implement a better system to avoid this. Overall our stay was great and we would consider staying at this resort again in the future.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kyle

Stayed 2 nights in Nov 2025

10/10 Excellent

Arlette

Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at this hotel and it is by far one of the best hotels to stay in. Its extremely clean. The people, food, entertainment is great. Their sre so many bars on the facility you dont know what to do. If you have an issue its immediately addressed although I didn't have any. So many people are there more than one time. Highly recommended.
Stayed 3 nights in Jan 2026

10/10 Excellent

MIHO

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Stayed 2 nights in Jan 2026

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 6 nights in Jan 2026

2/10 Terrible

Jose

Stayed 1 night in Dec 2025

6/10 Okay

Tiffany

Disliked: Staff & service, amenities
Disappointing Experience — Reserve Upgrade Not Worth It Where do I even begin. I am genuinely confused as to how this resort has received such glowing reviews, with “lackluster” being the most consistent theme throughout my stay. Despite my room being ready, I waited nearly an hour in the Reserve lobby while the front desk agent assisted multiple other guests. The check in experience set the tone for what was to come. The Kanna / private members-only area is visually appealing, but unfortunately it highlights how underwhelming the rest of the property is by comparison. I paid $575 to upgrade to The Reserve, and upon arrival, seriously considered leaving altogether. My first experience with a Reserve-only restaurant was shockingly bad. The host appeared visibly annoyed by my presence, and after being seated, no one approached me for an extended period of time. The food was genuinely inedible. I initially tried the buffet, couldn’t stomach anything, and then ordered from the menu hoping for improvement. It wasn’t. The salad was soggy and unappetizing, and the gazpacho was equally unpleasant. The two Reserve-only pools were extremely secluded and had no bar service, which made the upgrade feel pointless. Ironically, the large adults-only pool with a swim-up bar was accessible without any Reserve upgrade and was far superior. After exploring the property, I immediately returned to the Reserve lobby to ask about a refund and potentially changing resorts. While the hotel did agree
Stayed 5 nights in Jan 2026

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a great time, but it wasn’t without some issues. We were there for a girl’s trip and had requested a room with two beds. We were given one king bed and they said they didn’t have a room with two beds to accommodate us although it didn’t seem like the resort was at full capacity. The front desk said they would send an extra bed which they did not. After we gave up on that, it took four phone calls and a walk to the front desk to get bedding for the pull out sofa. Also, the app never worked for us with our reservation information. Lastly, as an Expedia booking, we were supposed to get a bottle of wine and welcome amenities which we didn’t receive. The service is very hit or miss here. The entertainment is also minimal and we had no idea what the schedule was since the app didn’t work. There was also no waiter service around the pool or beach. As for the great stuff, the resort and the beach are well kept and clean. The beach and the chair selection was great. The food at the buffet was very good as were the Mexican and Steakhouse restaurants. We didn’t have an issue with reservations, but the day we arrived they were full. After that, as long as you book a day in advance there were options. Overall, the food and beach are great and if you are looking for a relaxed atmosphere and are good on your own to figure everything out, this place is great. If you are looking for great service, this may not be the place for you.
Stayed 4 nights in Jan 2026

4/10 Poor

Paul

Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort! The staff is very friendly, the room was spacious and clean, and the pools and sun decks were plentiful. Overall, a great vacation. My only suggestion is to update the cardio equipment in the fitness room. The treadmills are very old and stop frequently. The spin bikes are also well worn and do not have much resistance. Otherwise, a fabulous trip!
Stayed 4 nights in Dec 2025

10/10 Excellent

Garvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Staff were quick and responsive to our needs. The property is clean and the room we stayed in was very roomy!
Stayed 1 night in Dec 2025

10/10 Excellent

amanda

Stayed 4 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Salome

Stayed 1 night in Jan 2026