Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(75 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Pool Family Suite

8.6 out of 10
Excellent
(4 reviews)
  • 158 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 149 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(15 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Finest Club Junior Swim-Up Suite

7.8 out of 10
Good
(6 reviews)
  • Beach view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Family Suite

  • Ocean view
  • 88 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 144 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court and a complimentary water park are featured at the property. 10 outdoor swimming pools and 14 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features such as free valet parking, plus 10 outdoor pools and 12 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
  • Splash around at the free water park or swim in the 10 outdoor pools
  • Indulge with body scrubs, facials or Swedish massages at One Spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the beach and the clean guestrooms
  • 12 minutes by car from Ultramar Ferry Puerto Juárez and 14 minutes from Cancun Mall
  • Airport shuttle service available for a fee
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive, you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Shoji – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Petit Plaisir – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
The Market Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Brass – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties


Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1136 out of 1633 reviews
Rating 8 - Good. 223 out of 1633 reviews
Rating 6 - Okay. 142 out of 1633 reviews
Rating 4 - Poor. 60 out of 1633 reviews
Rating 2 - Terrible. 72 out of 1633 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Aiza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2026

8/10 Good

Caitlin

Stayed 4 nights in Jan 2026

10/10 Excellent

Olivia

Stayed 4 nights in Feb 2026

2/10 Terrible

Ramy

Stayed 3 nights in Feb 2026

10/10 Excellent

Mandy

Stayed 3 nights in Feb 2026

6/10 Okay

Sarah

Stayed 5 nights in Feb 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2026

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the rooms, the food and the atmosphere were absolutely fantastic! We are already booking for later this year.
Stayed 3 nights in Feb 2026

10/10 Excellent

Serge, Burlington

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful resort. Clean room, amazing landscaping, food was excellent and the staff pleasant and helpful. We will be back.
Stayed 7 nights in Feb 2026

10/10 Excellent

Melvin

Stayed 4 nights in Feb 2026

10/10 Excellent

Holly Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely perfect. The room was beautiful and spotless. The beach area was fantastic. The food was delicious. Every single member of the staff was so kind and welcoming. I could go on and on about how wonderful this resort was— the fabulous drinks, the yummy snacks everywhere, the fun nightly shows and music — but I’ll just say that literally everything was perfect for our relaxing getaway.
Stayed 8 nights in Jan 2026

10/10 Excellent

Kyle

Stayed 1 night in Jan 2026

6/10 Okay

Tejal

Travelled with family
Liked: Cleanliness, property conditions & facilities
I have been to better resorts. It felt very Americanized, I have never heard a Mexican resort play all English music it was awful. There was no pool side vibe no Spanish music at all, the washrooms had better music playing. The buffet felt like it was cutting cost and was not open for dinner. The rooms were great and the beach was beautiful. The food at the seafood place was amazing. The teppanyaki dinner show was lacking, I wouldn’t call that a show at all, 30 sec in the beginning and that was it. No pool side entertainment, games or fun atmosphere. We did the aqua classes, instructor was nice but could not change the music so there was no hype. It was odd trying to workout to Savage Garden. I expected more of these basic things for the price we paid.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sheila R., Crowley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every single thing about this resort was absolutely fantastic. We are already in the recess of rebooking for a longer stay. The food, the rooms, the entertainment… perfect for us.
Stayed 2 nights in Feb 2026

8/10 Good

lindsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were soo accommodating and nice. Very clean rooms! The food could have been better.
Stayed 3 nights in Jan 2026

8/10 Good

David Robert Raymond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious rooms. Staff were all amazing. Whole resort was spotless. There were a lot of activities for kids and adults. Unfortunately it was a cool week in Cancun and the pools were not heated.
Stayed 7 nights in Jan 2026

8/10 Good

Xin Ngor

Stayed 2 nights in Feb 2026

2/10 Terrible

Adel Saleb

Disliked: Cleanliness, amenities, property conditions & facilities
I booked 7 days package with Expedia, and because of arctic weather we missed the first two days. Thus we paid for 7 and only stayed for five days. The hotel is refusing to pay Expedia for those days.
Stayed 7 nights in Jan 2026

6/10 Okay

Masoud

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The resort was clean until Sunday, but after that everything changed. The staff seemed tired and inattentive, and the overall cleanliness declined. The buffet was disappointing—very repetitive, with little to no variety—and since it’s essentially the only option for breakfast and lunch, that became frustrating quickly. Be prepared to be disappointed with the food. Dinner at the restaurants was just okay, nothing special. On top of that, the wait times were long: about 40 minutes to be seated and another 40 minutes for the food to arrive.
Stayed 6 nights in Jan 2026

4/10 Poor

Dusica

Room had wear and tear. “Rooftop pool” was not a pool, but a jacuzzi. The paint was chipped in the tub and it was pretty gross. Lamp was beat up. They were doing construction on the room by us every day which made it not enjoyable to use. We had paint fumes, dust, and buzz saw noise. Bathroom had body hairs on trim (not ours). Daily cleaning of room was inconsistent - first few days we had enough towels, but second half, we did not receive replacement towels. Food was very mediocre and we had food poisoning halfway through the trip from most likely the Italian restaurant which really put a damper on everything. The main pool was closed multiple times due to people getting sick in it, which I’ve never experienced in a resort before and found it very alarming - maybe others had food poisoning? Excellence club was not worth it. Not really sure what special privileges we received. I will say the service at the beach was worse on the Excellence side compared to the Finest side. The beach was also not great and had a good bit of seaweed compared to neighboring properties. Common room bathrooms were not maintained in main lobby for towels to dry hands.
Stayed 6 nights in Jan 2026

8/10 Good

Pamela

Rooms are very spacious. Well stocked fridge with drinks and snacks.
Stayed 7 nights in Jan 2026

6/10 Okay

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The resort was Okay. Clean, friendly staff and plenty things to do. The food, not so great. Make sure you bring your own bug spray and sun block if you don’t want to pay $27 in the resort gift shop.
Stayed 4 nights in Jan 2026

8/10 Good

Lisa Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing! Only reason I'm giving it 4 stars was because the pools were freezing cold.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tongtong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Samuel

The service was excellent. The culture of the people that works there was great. It was very clean. Perfect for families and small children. Buffet was great and many a la carte restaurants available as well. The kids club was such
Stayed 5 nights in Jan 2026