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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
Property video
Exterior
Restaurant
3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All-inclusive
  • Pet-friendly

Explore the area

View in a map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Place, Punta Sam Beach
    ‪10 min walk‬
  • Place, Mujeres Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight Ocean View King

Delight Ocean View King | Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.4 out of 10
Exceptional
(15 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

SLS Elite King | Premium bedding, free minibar, in-room safe, desk

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Two Queen

  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King | Beach/ocean view

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Ocean View Rooftop Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Specialty Suite

Premium bedding, free minibar, in-room safe, desk

SLS Elite Specialty Suite

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Euphoria Suite King

Euphoria Suite King | Premium bedding, free minibar, in-room safe, desk

Euphoria Suite King

  • 71 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite | Premium bedding, free minibar, in-room safe, desk

Luxuriate Two Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and a swim-up bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, body treatments or deep-tissue massages at Ciel SPA
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • 9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
  • Cats and dogs welcome free of charge
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 0123005f27c81
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 536 out of 757 reviews
Rating 8 - Good. 108 out of 757 reviews
Rating 6 - Okay. 58 out of 757 reviews
Rating 4 - Poor. 23 out of 757 reviews
Rating 2 - Terrible. 32 out of 757 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great for families but if youre looking to turn up at night this place might not be for you
Stayed 5 nights in Sep 2025

6/10 Okay

Esther

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service needs improvement - many errors when taking restaurant orders and experienced delays/mixups when receiving food, checkin and checkout was slow, time consuming, and hectic (in comparison to another resort experience we had). Resort is still building out some restaurants, so lunch options were limited. Dinner options were also closed on random days so we had to really plan ahead. Overall beautiful place to stay and mostly friendly staff, wonderful place for kids
Stayed 3 nights in Sep 2025

10/10 Excellent

Rachit

Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and nice separation between the adults only and family zones.
Stayed 5 nights in Sep 2025

8/10 Good

Zhiyuan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited option for breakfast and lunch. Only breakfast is buffet. If you don’t book your dinner ahead of time, you likely can’t walk in. Other than that, staffs are friendly, very new and clean resort
Stayed 5 nights in Sep 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Aleksandr N

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was slow. Would have to ask several time to get water or other drinks. The life guards where not very nice. Can’t even splash in the pool with the kids. Was told to just stand or sit. And the elite upgrade is not worth anything. Would not recommend. And everything is an extra charge. The Italian restaurants. Food was horrible.
Great view
Great beach and views
Stayed 7 nights in Sep 2025

10/10 Excellent

Romel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be the first time in a just brand new All Inclusive Resort very excited to come back again ….!!! Great location with so much beautiful and happy Staff working there since we Get there and Leave …. Definitely it’s a place to come back again …!! Jerry Adult Pool bar with Jess were Outstanding people to Talk ….!! Amazing Watermelon Mezcal ….. with love Romel And Riia …!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amazing food at this resort and the amazing staff 10/10 would recommend
Stayed 3 nights in Aug 2025

8/10 Good

Zerina

Stayed 7 nights in Sep 2025

10/10 Excellent

Belkis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, the staff was phenomenal and very polite.
Stayed 3 nights in Sep 2025

10/10 Excellent

roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome.
Stayed 7 nights in Aug 2025

8/10 Good

Deidre

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Sanjeev Singh Sanj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional food quality and cleanliness. Great rooms and washrooms. I informed staff of a milestone anniversary however nothing above and beyond was done.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mokhtar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

8/10 Good

LaShana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Christopher, Streamwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and beautiful resort
Stayed 8 nights in Jun 2025

10/10 Excellent

Celetia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sculpt area was my absolute favorite!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Trisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is by far my favorite one in Playa Mujeres. Its modern design is very pleasing to the eye and it caters very well to both families and adults. The splash pad, family pool and the beach had excellent waiter service. Delicious food and service did not disappoint!
Stayed 3 nights in Sep 2025

10/10 Excellent

Yuechen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend！delicious food and friendly staff. Everywhere in hotel is so clean！
Stayed 4 nights in Sep 2025

10/10 Excellent

shai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Cancun it’s the SLS
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 4 day stay at this new hotel. The staff does an amazing job, making you feel welcome all the time. Installations are new and clean, dining options were all really good. The layout is perfect so you never have to walk for to far to get to your room, beach, pool, gym or restaurants. I would say this resort is rather quiet, so perfect of relax
Stayed 4 nights in Sep 2025

4/10 Poor

DALIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The food here was nasty and inedible. The staff were so so sweet and attentive but the reality is this is a new hotel so I expected clean rooms and ours was not. I also had high hopes for an SLS property but the rooms didn’t even have q-tips or other toiletries. The pool food was horrible and the breakfast buffet was just as bad. The calamari was like biting into stale rubber even the guacamole was flavorless with stale chips. The restaurants were ok but even then, hair in our dessert, dirty cups for water. It lacked effort. The coffee shop was also not great and neither was the juice bar. Everything tasted watered down. Again, the staff was so sweet and incredible but the food and cleanliness wasn’t there so I don’t think I’d be back.
Stayed 3 nights in Sep 2025