SLS Playa Mujeres – ALL Inclusive Collection

VIP Access

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

A pool area with lounge chairs and umbrellas, surrounded by palm trees and a view of the sea.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub
Pet-friendly

Explore the area

Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400

Place, Mujeres Beach
‪3 min drive‬
Place, North Beach
‪44 min drive‬
Place, La Isla Shopping Mall
‪45 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪50 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

Wonderful

Garden view
50 sq m
1 bedroom
Sleeps 4
1 King Bed

Captivate Swim-Out Two Queen

Garden view
50 sq m
Sleeps 4
2 Queen Beds

Delight Ocean View King

Wonderful

Ocean view
50 sq m
Sleeps 4
1 King Bed

Delight Ocean View Two Queen

Ocean view
50 sq m
Sleeps 4
2 Queen Beds

Delight King

Excellent

City view
50 sq m
Sleeps 4
1 King Bed

Delight Two Queen

Wonderful

City view
50 sq m
Sleeps 4
2 Queen Beds

SLS Elite King

Good

Marina view
50 sq m
Sleeps 4
1 King Bed

SLS Elite Two Queen

Marina view
50 sq m
Sleeps 4
2 Queen Beds

SLS Elite Ocean View Rooftop King

Exceptional

Ocean view
50 sq m
Sleeps 4
1 Double Bed and 1 Single Bed

SLS Elite Ocean View Rooftop Two Queen

Exceptional

Ocean view
50 sq m
Sleeps 4
1 Double Bed and 1 Single Bed

SLS Elite Specialty Suite

Ocean view
50 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

Ocean view
71 sq m
Sleeps 4
1 Double Bed

Euphoria Corner Suite Ocean View King

Ocean view
83 sq m
Sleeps 4
1 King Bed

Captivate Swim-Out Family Style two-Bedroom

Exceptional

Garden view
135 sq m
Sleeps 6
1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

City view
100 sq m
Sleeps 6
2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

Marina view
97 sq m
Sleeps 4
1 King Bed

Luxuriate Two Bedroom Suite

Ocean view
232 sq m
Sleeps 4
1 King Bed

Suite, 1 Bedroom

Ocean view
Sleeps 3
1 King Bed

Similar properties

Outdoor treatment area, sauna, hot tub, steam room

Pool
Hot tub
Breakfast included
All-inclusive

Body treatments, hydrotherapy, body wraps, body scrubs, facials

On private beach
Pool
Hot tub
Breakfast included

includes taxes & fees

18 May - 19 May

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.

SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.

Free Wi-Fi (speed: 50+ Mbps)
Free self-parking
Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and a swim-up bar
Splash around at the waterslide or swim in the 3 outdoor pools
Treat yourself to body scrubs, manicures and pedicures or deep-tissue massages at Ciel SPA
Services include a children's club, a lifeguard on-site and dry cleaning/laundry
On-site recreation includes a private beach, a 24-hour gym and a steam room
9 minutes by car from Ultramar Ferry Puerto Juárez and 13 minutes from Plaza Las Americas
Cats and dogs welcome free of charge

Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Football

Volleyball

Children's club

Lessons/classes/games

Aerobics

Water fitness

Entertainment

On-site entertainment and activities

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free secured self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

18 restaurants
2 poolside bars
3 beach bars
3 coffee shops/cafes
5 bars/lounges
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

18-hole adjacent golf course
2 hot tubs
24-hour gym
3 outdoor pools
Air hockey
Arcade/game room
Basketball
Beach club
Beach volleyball
Beach yoga
Billiards/pool table
Bodyboard
Children's pool
Concerts/live shows
Evening entertainment
Fitness classes
Foosball table
Free children's club
Full-service spa
Games
Golf carts
Karaoke
Kayaking
Nightclub
Paddleboard
Playground
Sauna
Snorkelling
Steam room
Table tennis
Water sports equipment
Waterslide
Wine tasting room

Family friendly

3 outdoor pools
Arcade/game room
Art supplies
Baby toys
Beach toys
Children's books
Children's games
Children's pool
Children's toys
Free children's club
In-room babysitting
In-room cot
Lifeguards on site
Playground
Pool toys
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Guidebooks
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Dock
Free beach cabanas
Garden
Marina
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Lift (91 centimetre wide door)
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

2 buildings
5 floors
Banquet hall
Designated smoking areas
Lifeguards
Renovated entire property - November 2024

Room amenities

Bedroom

Blackout drapes
Free cot
Premium bedding

Bathroom

Children's slippers
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with premium cable channels
Netflix
Streaming services

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk
Desk chair
Electrical adapters
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Only dogs and cats are allowed
Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres

SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Lillian, East York

15 Feb 2026

Stayed 6 nights in Feb 2026

10/10 Excellent

Ali, Cleveland

Travelled with family

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Luxury feeling from the time we arrived and amenities were top notch. Very family friendly and the rooms are very clean. Restaurants and the food was amazing. The desserts were next level. We will definitely be going back, for all inclusive you feel spoiled and taken care of.

Stayed 4 nights in Feb 2026

8/10 Good

samantha

Travelled with partner

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is beautiful & the staff exceed all expectations. We stayed Mon- Thrs so the resort may have been less busy than usual. The Elite status does not seem to be worthwhile. The staff are equally attentive to all guests. One small disappointment was I was told before we checked in that they would do “something special” for our anniversary. But, nothing happened even though they confirm “a special surprise” at check in. Not necessarily a deal breaker but just goes to show a lack of follow through. Otherwise, I could not think of anything negative to say.

Stayed 3 nights in Feb 2026

10/10 Excellent

Tracy

Travelled with partner

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Fantastic food, lovely staff, modern, clean

Stayed 4 nights in Feb 2026

8/10 Good

Michele

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean, good food. Only issue is adult pool not allowing teens. The family pool was too crowded with lots of little kids making it difficult for teens to want to hang out.

Stayed 5 nights in Feb 2026

10/10 Excellent

Nivethika

13 Feb 2026

Stayed 7 nights in Feb 2026

4/10 Poor

Luis

Travelled with partner

13 Feb 2026

Disliked: Amenities

Do not book this resort if you are expecting a five-star or VIP experience. Pools are not heated, which made them unusable during colder weather, including the swim-up room we paid extra for. The jacuzzis were barely warm and not enjoyable. Service was extremely inconsistent, with long waits at restaurants and little acknowledgment from staff. This is also NOT a couples-friendly resort. It is heavily focused on families, with very limited adults-only areas. The room walls are paper thin, and hallway noise from children running, yelling, and crying starts early in the morning. Even the “romantic” wine cellar dinner was loud, crowded with families, and far from intimate. We are Expedia Gold members and specifically chose this hotel because it is listed as a VIP property. No upgrade was offered despite room availability, and the only VIP benefit was a 20% spa discount. Other VIP hotels typically provide welcome amenities or personalized recognition, which was completely missing here. The property looks beautiful in photos, but the service, comfort, and overall experience do not match five-star or VIP expectations. Travelers looking for luxury, relaxation, or a romantic stay should strongly consider other options.

Stayed 6 nights in Feb 2026

10/10 Excellent

Christina

Travelled with family

10 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort was amazing! Rooms were beautiful and spacious and all the staff were excellent. The restaurants were a nice surprise! So many options to choose from.

Stayed 6 nights in Feb 2026

8/10 Good

Adam

Travelled with group

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Hotel was nice overall

Stayed 4 nights in Jan 2026

8/10 Good

Verified traveller

Travelled with partner

9 Feb 2026

Liked: Cleanliness, property conditions & facilities

First night the view was horrible. They put us in a horrible room because they make less money when you book through expedia. We complained because our ocean view was literally totally blocked by buildings. I travel a lot and see this happening more and more by using expedia you get the bad room. I complained and they gave us a free upgrade for the remaining two nights

Stayed 4 nights in Jan 2026

4/10 Poor

Chaim

Travelled with family

9 Feb 2026

Liked: Cleanliness, property conditions & facilities

Paid for the ocean view first 2 night thy give me a grand floor On their website $100 per adult for kosher food When we arrived we paid $160 per adult

Stayed 4 nights in Jan 2026

10/10 Excellent

Theresa

5 Feb 2026

Great place to relax.

Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

4 Feb 2026

Stayed 4 nights in Jan 2026

4/10 Poor

Courtney

Travelled with partner

3 Feb 2026

Disliked: Amenities

We were so excited for an all inclusive experience with SLS but this property fell short on so many levels. The food and beverage selection and execution was terrible. Several of our meals came out unseasoned, undercooked or overcooked and just inedible. Many things were not included in the “all inclusive” even though we had the top tier package. We paid extra for coconut water by the pool, sake with our Asian dinner and only one wine was available without an up charge at most restaurants. To top it off, the first night we were there, there was a “comedian” as entertainment for the guests. The “comedian” was a Trump impersonator that spewed hateful, racist, discriminatory “jokes” for over an hour. It was appalling that an SLS property would allow this. Regardless of beliefs, a hotel resort is not an appropriate venue for what seems like a comedic take on a politically rally. We were so unhappy with our experience we left early. A couple of positives warranting 2 stars: The property itself is beautiful and well kept. The staff was very kind and hardworking. Overall, this is absolutely not a 5 star resort and doesn’t even come close to comparing to the experience at other SLS properties. They need a few years to get it together and learn how to operate as an all inclusive. 0/10 would not recommend.

Moldy strawberry delivered with breakfast

The “green beans and almonds” side from the Mediterranean restaurant

The medium/medium well steak ordered from Union

Stayed 4 nights in Jan 2026

10/10 Excellent

Mai

2 Feb 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Keith Maurice, Halethorpe

Travelled with family

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was very clean and had a pleasant aroma. The staff was very friendly!

Stayed 4 nights in Jan 2026

8/10 Good

Ashlei

Travelled with partner

2 Feb 2026

Liked: Cleanliness, property conditions & facilities

Most of the staff was great, the food was absolutely excellent although the Italian restaurant was my least favorite, the facility was very nice. It was very relaxing and I enjoyed myself. However, there was not much to do on some nights. There’s no club or casino so I would say this resort is more about relaxation plus there’s lots of kids. Around the fourth night we did become bored, but it was OK because we were there for relaxation overall I enjoyed myself.

Stayed 5 nights in Jan 2026

10/10 Excellent

Luiza

Travelled with family

30 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property with great dining options and friendly service. Modern rooms and fun atmosphere make it a fantastic place for a beach vacation.

Stayed 4 nights in Jan 2026

8/10 Good

Gilles

29 Jan 2026

Stayed 5 nights in Jan 2026

2/10 Terrible

Alshan

28 Jan 2026

I left a sentimental bottle of perfume in the room, I tried contacting front desk, concierge, even contacted through email but I have not heard back from anyone. What’s the point of having a phone if no one will pick up?

Stayed 4 nights in Jan 2026

6/10 Okay

Loucine

27 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Jillian

Travelled with family

23 Jan 2026

Liked: Cleanliness, staff & service, amenities

Clean, gorgeous room, friendly staff, beautiful resort

Stayed 4 nights in Jan 2026

2/10 Terrible

Michael

21 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

⭐️ 0/5 – Safety Failures and No Accountability We booked SLS Playa Mujeres through Expedia and paid extra for an SLS Elite room, expecting a five-star experience. Instead, our short long-weekend stay was ruined by repeated safety failures, severe understaffing, and lack of accountability. Our son has a tree-nut allergy, communicated in advance. Despite this, he was served Nutella chocolates, a dish with pine nuts, and after raising the issue, nuts again for a third time — any could have caused a medical emergency. The resort was understaffed, especially at breakfast and pools/beaches. Elite seating was unavailable, breakfast was slow, our room wasn’t ready on arrival, and no welcome drink was offered. We asked to speak with the hotel manager, which never happened. An assistant manager on WhatsApp also never responded. The only goodwill offered was a late checkout and a pool cabana, far below what was needed. Based on our experience, SLS Playa Mujeres is not safe for families with allergies and does not deliver an Elite, five-star experience.

Stayed 3 nights in Jan 2026

10/10 Excellent

Ruslana

Travelled with family

21 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience, beautiful hotel, amazing staff!!!

Stayed 8 nights in Jan 2026

10/10 Excellent

Arrieh

Travelled with partner

19 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great resort!

Stayed 4 nights in Jan 2026

SLS Playa Mujeres – ALL Inclusive Collection

Choose dates to view prices

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Reviews

Popular amenities

Explore the area

Room options

View all photos for Captivate Swim-Out King

Captivate Swim-Out King

View all photos for Captivate Swim-Out Two Queen

Captivate Swim-Out Two Queen

View all photos for Delight Ocean View King

Delight Ocean View King

View all photos for Delight Ocean View Two Queen

Delight Ocean View Two Queen

View all photos for Delight King

Delight King

View all photos for Delight Two Queen

Delight Two Queen

View all photos for SLS Elite King

SLS Elite King

View all photos for SLS Elite Two Queen

SLS Elite Two Queen

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King

View all photos for SLS Elite Ocean View Rooftop Two Queen

SLS Elite Ocean View Rooftop Two Queen

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite

View all photos for Euphoria Suite King

Euphoria Suite King

View all photos for Euphoria Corner Suite Ocean View King

Euphoria Corner Suite Ocean View King

View all photos for Captivate Swim-Out Family Style two-Bedroom

Captivate Swim-Out Family Style two-Bedroom

View all photos for Delight Family Style Two-Bedroom

Delight Family Style Two-Bedroom

View all photos for Euphoria Corner Suite Marina View King

Euphoria Corner Suite Marina View King

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Similar properties

Majestic Elegance Costa Mujeres – All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information