4/10 Poor
Timofey, Halifax
Travelled with family and small children
4 Sept 2025
The facilities are ok, the breakfast is ok (although the first day of our stay quite a few items were missing, but appeared on the second day).
The hotel advertised their 'children policy' as 'a child under 17 stays free using the existing bedding', it also offers an extra bed or a crib for a fee. I made a reservation for 4 people (2 adults and 2 kids) and had a 6-year old that was supposed to go 'free' or with an extra bed. However, upon our arrival I was told that 'the child could stay with us if she was 5, but since she was 6, we had to pay for a larger room'. So we had to pay extra $150.
Talked to the manager the following day, who agreed that the description might have been misleading and offered to do something, perhaps to refund some of the extra charge, during the check-out. However, at the check-out there was no mention of the conversation, and a different person was pretty dismissive, saying that it was all my fault for misunderstanding their policy.
Very unpleasant situation.
Not a very family friendly hotel.
Timofey
Stayed 2 nights in Sep 2025





















