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Hôtel Plaza Québec par JARO

4.0 star property

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Photo gallery for Hôtel Plaza Québec par JARO

Front of property
White Premium Suite, 1 King Bed and 1 Queen Murphy Bed | Dining room
Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed | Balcony view
Staircase
Pink Premium Suite, 1 King Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym

Explore the area

View in a map
3031 boulevard Laurier, Québec City, QC, G1V 2M2
  • Place, Laurier Quebec
    ‪8 min walk‬
  • Place, Laval University Hospital
    ‪10 min walk‬
  • Place, Place Sainte-Foy
    ‪13 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed

Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed

8.4 out of 10
Very good
(175 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed

Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed

8.6 out of 10
Excellent
(81 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Pink Premium Suite, 1 King Bed and 1 Queen Murphy Bed

Pink Premium Suite, 1 King Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Pink Premium Suite, 1 King Bed and 1 Queen Murphy Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Red Suite, 1 Queen Bed and 1 Queen Murphy Bed

Red Suite, 1 Queen Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Red Suite, 1 Queen Bed and 1 Queen Murphy Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for White Premium Suite, 1 King Bed and 1 Queen Murphy Bed

White Premium Suite, 1 King Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

White Premium Suite, 1 King Bed and 1 Queen Murphy Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Interior Balcony Signature Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace

Interior Balcony Signature Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace | In-room safe, desk, blackout curtains, iron/ironing board

Interior Balcony Signature Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace

8.2 out of 10
Very good
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed - Disability Access

In-room safe, desk, blackout curtains, iron/ironing board

Interior Balcony Room, 1 Queen Bed and 1 Queen Murphy Bed - Disability Access

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace - Disability Access

In-room safe, desk, blackout curtains, iron/ironing board

Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace - Disability Access

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace

Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace | In-room safe, desk, blackout curtains, iron/ironing board

Exterior View Room, 1 Queen Bed and 1 Queen Murphy Bed and Fireplace

8.6 out of 10
Excellent
(126 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Interior Terrace Room, 1 Queen Bed and 1 Queen Murphy Bed

Interior Terrace Room, 1 Queen Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Interior Terrace Room, 1 Queen Bed and 1 Queen Murphy Bed

7.8 out of 10
Good
(36 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Signature Room, 1 King Bed, Fireplace - Disability Access

Exterior View Signature Room, 1 King Bed, Fireplace - Disability Access | In-room safe, desk, blackout curtains, iron/ironing board

Exterior View Signature Room, 1 King Bed, Fireplace - Disability Access

7.6 out of 10
Good
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Purple Suite, 1 Queen Bed and 1 Queen Murphy Bed

Purple Suite, 1 Queen Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Purple Suite, 1 Queen Bed and 1 Queen Murphy Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Topaz Premium Suite, 1 King Bed and 1 Queen Murphy Bed

Topaz Premium Suite, 1 King Bed and 1 Queen Murphy Bed | In-room safe, desk, blackout curtains, iron/ironing board

Topaz Premium Suite, 1 King Bed and 1 Queen Murphy Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Exterior View Signature Room, 1 Queen Bed and 1 Queen Murphy Bed, Fireplace and Glass Shower

Exterior View Signature Room, 1 Queen Bed and 1 Queen Murphy Bed, Fireplace and Glass Shower | In-room safe, desk, blackout curtains, iron/ironing board

Exterior View Signature Room, 1 Queen Bed and 1 Queen Murphy Bed, Fireplace and Glass Shower

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from room
L'Hôtel Québec par JARO
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 2,251 reviews
The price is €100
includes taxes & fees
1 Dec - 2 Dec
L'Hôtel Québec par JARO

About this property

Hôtel Plaza Québec par JARO

Hotel with free parking, 10-minute walk to Laurier Quebec
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Weekly housekeeping is available.
Hôtel Plaza Québec par JARO offers 233 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Hôtel Plaza Québec par JARO. During your stay, you're just a quick walk from Laurier Quebec. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Ginger Pub-Grill-Lounge
  • English breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Guests have great things to say about the clean guestrooms and the pool
  • Within a 15-minute walk of Laurier Quebec and Laval University Hospital
Hôtel Plaza Québec par JARO offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 7115 square feet (661 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Hôtel Plaza Québec par JARO. Self parking is free.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 11 AM.
Ginger Pub-Grill-Lounge – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Ginger Sushi-Bar – On-site sushi bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to 11 AM for a fee: CAD 18 to 28 for adults and CAD 8 to 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ginger Pub-Grill-Lounge
  • Ginger Sushi-Bar

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7,115 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100.00 per accommodation, per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 18 to 28 for adults and CAD 8 to 14 for children
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 027462, 2025-11-30
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Plaza Quebec City
Plaza Quebec Hotel City
Plaza Quebec Sainte Foy
Hôtel Plaza Québec Hotel
Hôtel Plaza Québec Québec City
Hôtel Plaza Québec Hotel Québec City

Reviews

Hôtel Plaza Québec par JARO Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1371 out of 2983 reviews
Rating 8 - Good. 877 out of 2983 reviews
Rating 6 - Okay. 427 out of 2983 reviews
Rating 4 - Poor. 176 out of 2983 reviews
Rating 2 - Terrible. 132 out of 2983 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Très bel endroit propre et calme. J'ai demander une bassinette bébé (surplus de 15$) toutefois la bassinette y étais sans aucun draps. Ils sont venu me porter la literie nécessaire lorsque que nous étions à la piscine, mais j'ai dû moi-même faire le lit. Restaurant de l'hôtel très bon avec bel ambiance, service très lent ont ne dois pas être pressé (souper et déjeuner). La piscine est très propre et l'eau chaude.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandrine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking spot quick access to old'Quebec 10 mn
Stayed 2 nights in Aug 2025

10/10 Excellent

Sleiman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Yann

Liked: Cleanliness, staff & service, property conditions & facilities
Sauna was not working The r
Stayed 2 nights in Aug 2025

6/10 Okay

Hassan

Liked: Cleanliness, amenities
Reasonable stay
Stayed 2 nights in Aug 2025

6/10 Okay

Susan

Stayed 1 night in Aug 2025

10/10 Excellent

PAULA

Travelled with partner
Liked: Amenities
Beautiful pool area, rooms were very clean and spacious. Staff were very helpful
Stayed 1 night in Aug 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Colleen

Stayed 3 nights in Aug 2025

8/10 Good

Jessica

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Not the best experience

The noise from the pool area was so loud we needed to switch rooms. The hotel is definitely showing signs of age. The room door would not always engage to open. Handle loose. Elevators were breaking down every day. Mild and mildew was growing on the bathroom ceiling.
Stayed 2 nights in Aug 2025

10/10 Excellent

Fathima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Troy

Swimming pool , hot tub and food was delicious best Caesar salad
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastique

Ceci est notre deuxième séjour cette semaine pour des examens médicaux au CHUL. Service impeccable, chambre impeccable: rien à redire. Merci
Stayed 1 night in Aug 2025

4/10 Poor

Afees

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Fanny

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Jacob

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They dont clean the rooms daily. Beds are very hard. Only 1 tiny pillow per side if the bed. (they did get us more when we asked) Lots of activities for The kids. Pool area is super busy but fun atmosphere. I would stay again and would recommend
Stayed 2 nights in Aug 2025

8/10 Good

Eid

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Rosario

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
⭐️⭐️ Beautiful hotel, but unacceptable service – no room cleaning for 2 nights I stayed at Hôtel Plaza Québec par JARO (August 21–23) and, unfortunately, what could have been a great experience was completely ruined by unacceptable service and a total lack of accountability. Despite staying two nights, our room was never cleaned — no fresh towels, no trash removed, no beds made. I reported this issue to two housekeeping staff members in the hallway, and then again at the front desk. I was ignored every time. No explanation, no apology, nothing. When I insisted on speaking to a supervisor (at 2:00 PM on the second day), I was told there was no supervisor available. No one even tried to resolve the issue or follow up. We were simply dismissed and treated with complete indifference. This level of service is unacceptable, especially for a hotel that presents itself as upscale. I’m requesting at least one night’s refund, as I paid for a full-service hotel via Expedia and did not receive basic housekeeping. It’s truly a shame, because the hotel itself is beautiful and well-equipped — with a pool, restaurant, and other great amenities. But none of that matters if guests are treated poorly and basic standards are not met. Until service improves, I cannot recommend this hotel, and I will be taking this issue up with Expedia for compensation.
Stayed 2 nights in Aug 2025

8/10 Good

Sylvie

Stayed 2 nights in Aug 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Coralie

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at a Jaro hotel and I was impressed. The room felt very clean, the staff was friendly, and the pool area was great. I had a room with a balcony overlooking the pool, and it didn't smell of chlorine when I stepped out there. I woyld stay again.
Stayed 3 nights in Aug 2025