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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Plasma TV
Reception
Spa
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Grande Allée
    ‪4 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(254 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.8 out of 10
Good
(30 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(77 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 660 out of 2311 reviews
Rating 8 - Good. 703 out of 2311 reviews
Rating 6 - Okay. 509 out of 2311 reviews
Rating 4 - Poor. 260 out of 2311 reviews
Rating 2 - Terrible. 179 out of 2311 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No good air clim , rude reception
Stayed 2 nights in Jun 2025

8/10 Good

Paula

Travelled with group
Liked: Amenities
Appreciated the free on site parking and Boston Pizza attached to the hotel. Although updated, room finishings were a bit shabby. To my expectation given the price point. Metro, Dollarama and food court options within short walk.
Stayed 3 nights in Jun 2025

4/10 Poor

Simon

Stayed 1 night in Jun 2025

6/10 Okay

Diane

Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

4/10 Poor

scott, Taunton

Travelled with partner
Disliked: Amenities
We chose this place because of the pool and hot tub. The hot tub was... well.. the tub part is accurate. The water was luke warm at best and the jets didn't work at all. There were two saunas, one was not working at all and the other was slightly warmer than room temp. The rooms were okay, some dirt and grime around the corners. The tub in the room had jets but took almost an hour to fill up as the water came out at a slow trickle. The air conditioner was a window unit inserted into the wall and it made a terrible noise that made sleeping with it on impossible. The food at Boston Pizza which is attached was terrible. I know that's not the hotel's fault but wanted to warn people. They did have a decent beer selection and lots of TVs so it's not a bad place to go for a drink but dine elsewhere. The only ice machine I could find that worked was on the third floor. Okay so to not sound so negative, the staff was friendly and responsive and the location was good and parking was ample. Not the worst place I've been but I'll look elsewhere if I ever return to Quebec.
Stayed 3 nights in May 2025

8/10 Good

Julie

Stayed 2 nights in May 2025

2/10 Terrible

Sandrine

Stayed 4 nights in May 2025

10/10 Excellent

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniloft équipement complet
Stayed 3 nights in May 2025

4/10 Poor

Patrick

Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Vivian

Stayed 1 night in May 2025

8/10 Good

Marie-Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
AC
Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Iris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately the first room suggested was bad, go see your room before entering. Second room 3rd floor was better. The spa jets aren't working, dirty water. Seems nice but this place needs a lot of love to fix the place up and get it running properly . It was once probably a great getaway.
Stayed 2 nights in May 2025

6/10 Okay

Sandrine

Stayed 2 nights in Apr 2025

10/10 Excellent

Pierre-Andre

Business traveller, Travelled with partner
Good service
Stayed 2 nights in Apr 2025

8/10 Good

Melanie

Liked: Staff & service, property conditions & facilities
Perfect for the price. Had a good stay.
Stayed 1 night in Apr 2025

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Yalda

Stayed 3 nights in Apr 2025

8/10 Good

Leah

Liked: Cleanliness
The hotel is close to ammenities.
Stayed 2 nights in May 2025

6/10 Okay

Francine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the lamps was broken.
Stayed 1 night in May 2025

6/10 Okay

mireille

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
L'hôtel est très vieillissant, et les chambres qui ne sont pas rénovées sont en mauvais état.
Stayed 2 nights in Apr 2025