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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout curtains, free WiFi, bed sheets
Lobby lounge
Breakfast meal

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Les Galeries de la Capitale
    ‪4 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Aquarium of Quebec
    ‪6 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(84 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout curtains, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout curtains, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout curtains, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout curtains, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance and a vending machine are on-site.
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Les Galeries de la Capitale. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the value of their stay
  • 12 minutes by car from Quebec Cruise Terminal and 14 minutes from Château Frontenac
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 063070, 2026-07-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 1003 reviews
Rating 8 - Good. 338 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 74 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Mirna

Stayed 1 night in Jul 2025

10/10 Excellent

Beata

Stayed 1 night in Jul 2025

8/10 Good

Bien Aimée Anabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Stayed 1 night in Jul 2025

2/10 Terrible

Astrid

Nous n'avons pas eu une bonne expérience, et surtout éviter la chambre 6, le climat a donné une odeur désagréable comme aux pieds, l'état de la pièce n'était pas approprié, les portes du placard étaient enlèves, l'une était complètement sur le mur, à de 3h30 du matin et presque 5h, la musique et les marches ne nous ont pas laissé dormir, seulement après le deuxième avertissement que nous avons fait à la réception.
Stayed 1 night in Jul 2025

10/10 Excellent

XiaBing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 1 night in Jun 2025

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

NOT WORTH THE MONEY

The stairs where loose at back.stairs. The tv remote batterties were dead missing light bulb dark and dingy hall way small room and no suitcase stand or table not many channels on small TV
Stayed 2 nights in Jun 2025

8/10 Good

Kavita

Liked: Cleanliness, staff & service
I loved my stay. It was conviently close to eveeything!
Stayed 1 night in Jun 2025

4/10 Poor

Cormac

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The fire alarm was ripped out of the wall, cracks and discolouration in the tub. No fitted sheet on the bed, the fan in the bathroom and bedroom were caked in dust and grime.
Stayed 1 night in Jun 2025

10/10 Excellent

Abdalla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and place is quite , good to relax there and good prices
Stayed 1 night in Jun 2025

2/10 Terrible

Ivo

Disliked: Property conditions & facilities
Place is terrible
Stayed 1 night in Jun 2025

6/10 Okay

Krista

Hotel is clean but the room was really small. It was downstairs so no window almost dungeon like
Stayed 1 night in Jun 2025

6/10 Okay

Lyne

Correct pour une nuit! Pas plus.
Stayed 1 night in Jun 2025

8/10 Good

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean remodeled room. Nice comfy bed everything was clean AC worked TV worked shower good pressure 👍 Will definitely return. Thanks
Stayed 1 night in Jun 2025

8/10 Good

nicole

Stayed 3 nights in Jun 2025

8/10 Good

Sanoop

Travelled with partner
Liked: Amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, clean and quick for request work.
Stayed 1 night in Jun 2025

4/10 Poor

Salman

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
washroom gutter was permanently blocked. Overall room was clean, Building is very old, but they've tried to maintain it. Staff was Okay... Parking is enough.
Stayed 2 nights in Jun 2025

8/10 Good

jiby joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

6/10 Okay

andre

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was very friendly and professional.
Stayed 1 night in Jun 2025

10/10 Excellent

JACS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and perfect rooms for couples or 2 adults for best rate. I loved the stay there. Just 15 minutes to Old Quebec. Perfect place.
Stayed 1 night in Jun 2025

6/10 Okay

Karthiga, Halifax

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Rooms and appliances were average.
Stayed 1 night in Jun 2025