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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Bar (on property)
Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board
Lobby
Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
27 Frankton Road, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Place, Queenstown Mall
    ‪7 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View | In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Lake View

9.2 out of 10
Wonderful
(9 reviews)
  • Lake view
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(21 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior King Room

  • Sleeps 2

Superior Two Double Room

  • Sleeps 3

Superior King Room With Lake View

  • Sleeps 2

Superior Two Double Room With Lake View

  • Sleeps 3

Junior Suite

  • Sleeps 2

Similar properties

Apartment, 2 Bedrooms | View from room
Copthorne Hotel & Apartments Queenstown Lakeview
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,004 reviews
The price is €179
includes taxes & fees
22 Mar - 23 Mar
Copthorne Hotel & Apartments Queenstown Lakeview

About this property

Copthorne Hotel and Resort Queenstown Lakefront

A restaurant, a bar/lounge and Access to hot tub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with a safe and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Copthorne Hotel and Resort Queenstown Lakefront. During your stay, you're just a quick walk from Queenstown Gardens. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy local cuisine while dining at Impressions Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Queenstown Gardens and 5 minutes on foot from Queenstown Beach
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the business-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Impressions Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (NZD 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.50 for children
  • Covered self-parking fee: NZD 20 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
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Copthorne Resort Queenstown
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Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
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Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 406 out of 1004 reviews
Rating 8 - Good. 362 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 57 out of 1004 reviews
Rating 2 - Terrible. 24 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

4/10 Poor

Xavier

Stayed 1 night in Nov 2025

6/10 Okay

Julianita N

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a Reno. Staff great
Stayed 3 nights in Nov 2025

10/10 Excellent

Jolanta

Liked: Cleanliness
Stayed 6 nights in Nov 2025

6/10 Okay

Angela

My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is.
Stayed 3 nights in Nov 2025

10/10 Excellent

Eric G

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Nov 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities
Great view
Stayed 3 nights in Oct 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
Stunning view! Staff are so kind and helpful! Will be coming back here next time I’m in Queenstown 💗
Stayed 4 nights in Oct 2025

10/10 Excellent

Ainsley

Stayed 2 nights in Oct 2025

4/10 Poor

Merill

Travelled with family
Disliked: Staff & service, property conditions & facilities
The Hotel was not up to the standard i thought it was. Check in was ok but it took too long and i felt the receptionist Maiko didnt really know what she was doing. The room was definitely worth the price but the view was stunning. I didnt like the shower over the bath it was difficult for my elderley husband to manage. Overall i didnt find the staff very friendly and when i went to chack out the receptionist english lady no name badge)and another chap behind the desk ignored for about 5 minutes which i thought was really rude. So overall poor customer service and a below average hotel that needs ugrading!
Stayed 1 night in Oct 2025

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nnn
Stayed 1 night in Oct 2025

10/10 Excellent

KHUSHBOO

Travelled with partner
Liked: Cleanliness, amenities
It was the best view.
Stayed 3 nights in Oct 2025

4/10 Poor

Ravi

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No smart TV, moisturiser and staff was very vague when questioned. These are some of the basics that a hotel needs. Very behind as even motels have these things now.
Stayed 2 nights in Oct 2025

10/10 Excellent

Handro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Racquel Ramay Alleda, Papakura

Travelled with family
Liked: Cleanliness, staff & service
The things I love is the view of the lake, our room was in front of the lake which is stunning view!
Stayed 2 nights in Oct 2025

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at your hotel and thoroughly enjoyed the lakeside view from my room. The scenery was absolutely stunning and added a peaceful touch to my visit. The room itself was clean and comfortable. A 500m walk to a lot of eateries, bars, etc.
Stayed 5 nights in Oct 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room clean and very comfortable. Only negative was the bathroom which is a little outdated and with a toilet for those south of 4ft tall.
Stayed 3 nights in Oct 2025

6/10 Okay

Houda

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel with a beautiful view of the lake…bathrooms need updating ASAP..we had a couple of leaks…a little dated but still a pleasant stay. That view makes up for the little mishaps!
Stayed 1 night in Sep 2025

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on front reception were very good rooms were also good and clean they suited the stay
Stayed 2 nights in Sep 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with stunning lake views. Staff were friendly and helpful. Extensive and delicious breakfast offered. Convenient location to walk to centre of Queenstown. Would definitely stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Sheryl, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable price and good for short stays if you just need a place to sleep. The pool was under construction during our visit, but it wasn’t a problem since we only stayed overnight.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service
The manager / staff were great Very accomodating We were upgraded to junior sweet which was amazing Thank you
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of the lake & mountains from my room. Such a magical sight to wake up to. My steak was cooked to perfection. Could taste the love in the food and the staff were very accommodating. The only improvement over all would be to update their guest laundry with new washing machines & dryers to facilitate the number of guests onsite.
Stayed 1 night in Sep 2025