4/10 Poor
AMMAR AHMED
30 May 2025
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Luxury That Exists Only In The Name!
A recurring issue with Four Seasons properties in Morocco is the unusually long time it takes to properly train staff and build the brand’s signature culture. The Rabat hotel—open for seven months—is no exception. While staff are eager to please, the overall experience falls short of the five-star standard.
From arrival, the property feels closer to a Hyatt Regency than a true Four Seasons. The furniture, finishes, and overall ambiance are disappointing—more in line with a lower-tier luxury hotel. Cleanliness was a serious concern: visible dust and dirt in the room, and bathroom towels with a strong mildew or fungus smell. For a coastal hotel, poor humidity and laundry management is unacceptable.
Some service interactions bordered on unprofessional. One staff member sang along to music playing in my room—an inappropriate and intrusive moment. Food quality was average, closer to fast food than fine dining, and hygiene concerns extended to the dining experience.
In summary, while the effort to provide good service is evident, Four Seasons Rabat currently lacks the refined ambiance, furniture quality, hygiene standards, and polished professionalism expected from the brand.
AMMAR AHMED
Stayed 1 night in May 2025
