4/10 Poor
Emily
Travelled with family
26 Jun 2025
Pros: great location, easy to get to off of the highway. Comfy beds.
Cons: The hotel is updated but poorly constructed and maintained. There is a huge ant infestation at the main door and the side door. We mentioned this to management and were ignored. Our room was on the second floor and the elevator is broken so access to the second floor is by stairs only. We chose this hotel specifically for the indoor “heated pool”. This was something we were really looking forward to after a 7 hour drive. The pool was ice cold and our child didn’t swim for more than 10 minutes. Breakfast was a typical offering but the area was a mess. We came down fairly early and floor looked as if it hadn’t been mopped in a week with obvious dried spills from the previous day(s). When we checked out we waited around for almost 10 minutes and another guest was already waiting for help before we came down. Apparently the person at the front desk was also the person trying to run the breakfast area.
I wouldn’t necessarily say the staff was unfriendly but no one smiled, not one apology for any inconvenience, and no offer of assistance. The hotel certainly did not feel welcoming.
We will definitely not stay here again.
Emily
Stayed 1 night in Jun 2025