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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Free daily buffet breakfast
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Virginia Commonwealth University
    ‪13 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and laundry facilities are on-site.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 5-minute drive from Short Pump Town Center and a few minutes from Elk's Lodge
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served a free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 272 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 179 out of 1001 reviews
Rating 4 - Poor. 152 out of 1001 reviews
Rating 2 - Terrible. 205 out of 1001 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Travelled with pets
Liked: Amenities
It’s good
Stayed 1 night in Aug 2025

2/10 Terrible

Kathleen

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here if you value your peace of mind and safety, or if odor sensitive. Rank, damp, nasty, bugs in couch bed, stale cigarette odor mixed with weed throughout and filthy grounds and parking infest this property along with filthy carpets, linens, walls, elevators, hallways-the lot. Just the worst hotel. Paper with feces in the disgusting parking lot. Went across the street to get a room at another hotel, like night and day. Vile place with shady people hanging around, staying there. Would sleep in my car instead of rebooking at Choice Suite. Still have the nasty stench of the orange bug couch I slept on in my nose. I was scared to be there alone. Beware, don’t make my mistake and book here. Go across the street. Pay the extra.
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Travelled with family
A little aged.
Stayed 1 night in Aug 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities
It took four times to get a key that worked and we were not told that you have to push the handle up instead of down to open the door. No AC in the hallways are elevator and the hot water did not work and no compensation was offered.
Stayed 1 night in Aug 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

tiiana

Stayed 1 night in Aug 2025

10/10 Excellent

Marquis

Stayed 3 nights in Jun 2025

10/10 Excellent

Marquis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

4/10 Poor

Ronald G

Disliked: Cleanliness, property conditions & facilities
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
Stayed 3 nights in Aug 2025

4/10 Poor

Grayling

Disliked: Property conditions & facilities, room comfort

It’s embarrassing to call this a hotel with rating

Is embarrassing when you can’t get your room cleaned in the morning with new towels, new sheets and then when you go to the front desk, they tell you you can only get two towels. What about the bath cloth? We’re about to hand towels what about other necessities that should be in the room? How would you rate debt poor I hope I’m not acceptable at all. You make the decision.
Stayed 2 nights in Aug 2025

2/10 Terrible

ERNEST, Bear

Disliked: Cleanliness, staff & service, property conditions & facilities
My family always stays at comfort inn whenever we travel for football tournament. But this year we made our reservation early for an upcoming football tournament as always, then my son suffered a major football injury doing football practice. I immediately reach out to both Expedia and comfort inn to let them know that we would be able to make it to the tournament this year due to my son injury. They refuse to refund my money. SHAME ON COMFORT INN FOR STEALING MY MONEY 💰
Stayed 2 nights in Aug 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to short pump
Stayed 1 night in Aug 2025

2/10 Terrible

jerry

Travelled with family

Protect your health. Don’t stay here!

Food was normal and ok. Some is bioengineered. Bed was comfortable. However, I would not recommend this hotel. Our room was dirty, had black mold on the ceiling and air conditioning, and layers of dust on the bathroom vent. Our friends had to request another room because their carpeting was wet.
Stayed 3 nights in Aug 2025

4/10 Poor

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room stunk.
Stayed 3 nights in Aug 2025

2/10 Terrible

Nick

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Carol

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
Stayed 2 nights in Aug 2025

2/10 Terrible

Jerry

Disliked: Staff & service
Upon arrival our room was not ready. I understand that so we went out and picked up a few item then came back at almost 4pm because we had a concert to get ready for and we have traveled all day. Still people waiting on rooms. Our check in was at 3 it is now almost 4 and our room still is not ready and we cant be given a time when it will be. We told her to just cancel our reservation we would get another room somewhere. They still charged my credit card for a service that was not given. Very bad buisness.
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
It gets the job done
Stayed 2 nights in Aug 2025

4/10 Poor

Sharonda

Stayed 1 night in Aug 2025

2/10 Terrible

Keith

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was moldy and had a very strong odor of mildew. My wife, who has asthma had to immediately put on her nebulizer upon entering the room. We changed rooms and the same thing happened. We had no choice but to check out and go home. There was no way we could have stayed in that hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Sharie

Travelled with family
Disliked: Cleanliness
We had to which 2 room end up checking out
Stayed 1 night in Aug 2025

2/10 Terrible

Kathleen

Travelled with family
Disliked: Amenities
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best

The room they gave us was stuffy sticky and had little to no lighting! It smelled bad and just was not comfortable at all!! There was a terrible mix up with the hotel and hotels.com which made our check in even worse the side door by our room was broken so any and everyone could just walk in people were smoking weed outside the property just all around not the best experience
Stayed 1 night in Jul 2025

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alice

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025