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Home2 Suites by Hilton Richmond Short Pump

3.0 star property

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Photo gallery for Home2 Suites by Hilton Richmond Short Pump

Relax by the fire pit in a cozy outdoor seating area with comfortable seating and a view of the surrounding landscape.
Enjoy cooking in this well-lit kitchen with a refrigerator, microwave, and dishwasher.
Hotel home with a flat facade and varied windows, set amidst a parking lot and a small green area.
Enjoy meals at our restaurant with a long communal table and comfortable seating area.
Relax in a stylish room with a large bed, sofa, and desk, featuring a flat-screen TV and a window with a view.

Popular amenities

  • Kitchen
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
209 Towne Center West Blvd, Richmond, VA, 23233
  • Short Pump Town Center
    ‪8 min walk‬
  • University of Richmond
    ‪14 min drive‬
  • Virginia Commonwealth University
    ‪18 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(38 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(40 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Studio, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, desk, laptop workspace

Studio, 1 King Bed, Accessible (Hearing)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

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4.8 out of 5, Exceptional, (2714)
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About this property

Home2 Suites by Hilton Richmond Short Pump

Mediterranean hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a 24-hour front desk are on-site. Change of towels is available on request
Home2 Suites by Hilton Richmond Short Pump offers 254 accommodations with coffee/tea makers and designer toiletries. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature premium bedding. 65-inch LCD televisions come with premium satellite channels, first-run films and pay-per-view films. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Home2 Suites by Hilton Richmond Short Pump. During your stay, you're just a quick walk from Short Pump Town Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Short Pump Town Center and 14 minutes from University of Richmond
  • Pets welcome for a fee
Home2 Suites by Hilton Richmond Short Pump offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. The business-friendly Home2 Suites by Hilton Richmond Short Pump also features a picnic area, coffee/tea in common area, and express check-in. Free self parking is available.

This Mediterranean Richmond hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 76 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Home2 Suites by Hilton Richmond Short Pump Hotel
Home2 Suites by Hilton Richmond Short Pump Richmond
Home2 Suites by Hilton Richmond Short Pump Hotel Richmond

Home2 Suites by Hilton Richmond Short Pump Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 379 out of 508 reviews
Rating 8 - Good. 69 out of 508 reviews
Rating 6 - Okay. 31 out of 508 reviews
Rating 4 - Poor. 15 out of 508 reviews
Rating 2 - Terrible. 14 out of 508 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Starla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise Fees!

When arriving I was informed I had to pay parking fee for my car. Not happy. I pay a pet fee and happy to do so as I know about it when booking. Not happy with surprise fees no matter how big or small. The Sign that informed me of the fee indicated that they implemented the fee because they share the parking lot with other businesses. There was a sign in the elevator warning not to park at neighboring businesses or we would be towed! By the way, there are No other businesses around. Also, the hotel had no idea where or which car was ours as they did not have my make, model or license plate number. NOT HAPPY!
Stayed 1 night in Apr 2025

2/10 Terrible

Debbie

Travelled with family, Business traveller
Disliked: Amenities
Do not recommend. We got a room on 1st floor that was a suite non-smoking. The room smelled so old & not fresh. Pillow covers & sheets were clean when I inspected. But the pillows had a smell.Also the walls were gross. We have stayed at several Hilton hotels & this was our first bad experience. Do not waste your money here. The only thing that was good was the front desk was very nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Flavia, Middletown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay, staff was very friendly, location was perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place. Very spacious and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking ain't free

Everything was great, we had a great experience with check-in and with our room and with breakfast and with parking. However our parking although listed as free on hotels.com was $10 per night and we were charged $10 per night. There were more than enough parking spots in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

S Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was good. However at night the pillows were not quality and flat.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay with children

This hotel was located near the mall, restaurants, & grocery stores. This is a great hotel to stay at with children. The rooms are big enough to fit 6 people comfortably.
Stayed 2 nights in Apr 2025

10/10 Excellent

Leigh

Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean property
Stayed 1 night in Apr 2025

10/10 Excellent

Deonte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was limited but other than that everything was awesome. The room was clean, and the staff were very professional. My family and I will definitely stay here again when we are in the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 4 nights in Apr 2025

8/10 Good

David

Stayed 4 nights in Apr 2025

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Half of the outlets did not work. Water was cold on Sunday morning and we all had to take cold showers.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

ISIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Loretta

Travelled with family
Liked: Staff & service

The amazing Perrell.

I would have given my stay 5 stars but I got bitten by a bug. I called the front desk and the Amazing Perrell came up and promptly looked at the bite and the bug I killed and told me it was a flea. He told me the hotel was pet friendly and apologized and promptly moved my family to another floor that prohibited pet. He was amazing and very focused on making sure I was satisfied. I really appreciated his concern and professionalism in handling this unpleasant situation. Please extend my thanks to Perrell, he made the stay tolerable.
Stayed 1 night in Apr 2025

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Wanda

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

A good experience turned excellent. I wasn’t looking for anything special but in turn received everything I wasn’t expecting. Spacious room. Clean rooms, great staff just a great experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and accommodating! Loved the location.
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Mar 2025