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Springhill Suites by Marriott Richmond Northwest

2.5 star property

Choose dates to view prices

Photo gallery for Springhill Suites by Marriott Richmond Northwest

Terrace/patio
Lobby
Premium bedding, desk, laptop workspace, iron/ironing board
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
9960 Independence Park Drive, Richmond, VA, 23233
  • Place, Virginia Hospital & Health
    ‪3 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪5 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio, 2 Double Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds

9.0 out of 10
Wonderful
(72 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(70 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Richmond Northwest

A fitness centre, a business centre and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

Our customers tell us that they can't get enough of the free breakfast at Springhill Suites by Marriott Richmond Northwest. During your stay, you'll be close to Short Pump Town Center. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Short Pump Town Center and 11 minutes from University of Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square metres) and includes conference space. A fitness centre, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 280 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1005 reviews
Rating 8 - Good. 208 out of 1005 reviews
Rating 6 - Okay. 82 out of 1005 reviews
Rating 4 - Poor. 35 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Terry

Travelled with family
Liked: Amenities
Good, could b better.
Stayed 2 nights in Nov 2025

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service very nice staff great time was had
Stayed 2 nights in Nov 2025

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except the couch was very uncomfortable and the TV was oddly positioned in the room. You either had to angle it toward the very uncomfortable couch, or toward the bed and then position yourself at an angle to see it. Don’t understand why you would place a tv on a table smack dab in between two rooms, and have to walk around it and then struggle to find a place for your luggage
Stayed 3 nights in Nov 2025

4/10 Poor

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Tv did not work the firt day no hot water for the first we start get hot work on the second day.
Stayed 3 nights in Nov 2025

4/10 Poor

Heather

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Basic maintenance felt like it had been neglected at this hotel. Examples: the labels on the breakfast juice dispenser had worn off, there was trash under our couch when we pulled out the trundle bed, the air units in our rooms were falling apart, and the toilet flooded the bathroom on the first flush.
Stayed 4 nights in Nov 2025

10/10 Excellent

maria

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Great staff, clean room.
Stayed 1 night in Nov 2025

4/10 Poor

Ruchera

.
Stayed 1 night in Nov 2025

10/10 Excellent

Darcel

Liked: Cleanliness, property conditions & facilities
Front desk was very nice and professional.
Stayed 1 night in Nov 2025

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was terrific. Courteous & professional The room was spotless & lovely. One complaint was the low toilet. In this day & age every hotel, motel should have ADA compliant tall toilets. They are not only foe the disabled, but great for seniors anyone w/ knee, back, or hip issues etc. Just like sitting on a regular chair, & not the floor. Very difficult for a very large portion of the population to get down & up from. Most folks too embarassed to say anything!?
Stayed 1 night in Nov 2025

10/10 Excellent

Marcus

Stayed 1 night in Nov 2025

10/10 Excellent

Montay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Nov 2025

8/10 Good

Lyle, Glen Allen

Stayed 1 night in Nov 2025

8/10 Good

Dr. Darius Thomas, Joliet

Liked: Amenities, property conditions & facilities
The breakfast was AMAZING! The staff is second to none! My ONLY caveat is the cleanliness. My first room was replete with leftover hair! So much so, i was given a different room at 4 am!
Stayed 4 nights in Nov 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff was friendly.
Stayed 1 night in Nov 2025

8/10 Good

Webster Oliver

Liked: Cleanliness, property conditions & facilities
breakfast menu good, but coffee and condiments need to be refreshed, Parking, good, safe area and plenty of shopping nearby
Stayed 3 nights in Aug 2025

10/10 Excellent

Annmarie

Business traveller
Yes staff were excellent
Stayed 5 nights in Nov 2025

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Nov 2025

8/10 Good

Leomar

Clean room, courteous staff, safe area! The refreshments by the front desk were always empty, regardless of time f the day. Also, it is very outdated.
Stayed 4 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Front desk staff was friendly and courteous. Room was very clean. Bed was quite comfortable. Hotel was quiet so easy to sleep. Breakfast were good with adequate selection s. Not the absolute best I've had but certainly above average.
Stayed 1 night in Nov 2025

4/10 Poor

stephen

Stayed 2 nights in Oct 2025

10/10 Excellent

chad, Myrtle Beach

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was very clean with plenty of room. The check in process was quick. The front desk person was very attentive and welcoming
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities
friendly staff, quiet room and area
Stayed 1 night in Nov 2025

10/10 Excellent

David Arthur

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was incredibly family!
Stayed 2 nights in Oct 2025

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