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The Balaji Palace at Playa Grande

4.5 star property

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Photo gallery for The Balaji Palace at Playa Grande

Outdoor spa tub
Lobby
Front of property – evening/night
Property grounds
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa Grande, Rio San Juan, Espaillat
  • Place, Playa Grande Golf Course
    ‪2 min drive‬
  • Place, Gri Gri Lagoon
    ‪6 min drive‬
  • Place, Playa Grande
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Garden Area

Suite, 1 King Bed, Garden Area | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Garden Area

  • Garden view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed, Oceanfront

Royal Suite, 1 King Bed, Oceanfront | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Royal Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed, Jetted Tub, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Royal Suite, 1 King Bed, Jetted Tub, Oceanfront

  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Balaji Palace at Playa Grande

Catch some rays on The Balaji Palace at Playa Grande's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
The Balaji Palace at Playa Grande offers 17 accommodations with free newspapers and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, bathrobes and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Rollaway/extra beds (surcharge) are also available.
4 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a private beach, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
During your stay at The Balaji Palace at Playa Grande, you'll be within walking distance of Playa Grande Golf Course. You'll find features such as free self-parking, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine with a beachfront location at Balaji Palace, one of the property's 2 restaurants
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Indulge with manicures and pedicures, body wraps or hydrotherapy at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a sauna
  • Just a 2-minute drive from Playa Grande Golf Course and a few minutes from Playa Caleton
  • Airport shuttle service available for a fee
Simply step outside to unwind on the resort's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Balaji Palace at Playa Grande such as an outdoor pool and a children's pool.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This luxury resort also offers a sauna, a fitness centre and a garden. Free self parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4.5-star Rio San Juan resort.

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 11 AM.
Balaji Palace – This beachfront restaurant specialises in Caribbean cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Grand Hall – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 7:30 AM to 11 AM for a fee: USD 20 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Balaji Palace
  • Grand Hall

Things to do

  • 4 hot tubs
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorised watercraft
  • Sauna
  • TV in common areas
  • Volleyball

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 buildings
  • 4 floors
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 120 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Balaji Palace at Playa Grande offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palace Playa Grande

Palace Playa Grande Hotel

Palace Playa Grande Hotel Rio San Juan

Palace Playa Grande Rio San Juan

The Palace At Playa Grande Hotel Rio San Juan

Palace Playa Grande Resort Rio San Juan

Palace Playa Grande Resort

Balaji Palace Playa Grande Resort Rio San Juan

Balaji Palace Playa Grande Resort

Balaji Palace Playa Grande Rio San Juan

Balaji Palace Playa Grande

The Balaji At Grande Juan

The Balaji Palace at Playa Grande Resort

The Balaji Palace at Playa Grande Rio San Juan

The Balaji Palace at Playa Grande Resort Rio San Juan

The Balaji Palace at Playa Grande Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 3 out of 10 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andres, Rio San Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, beautiful place and excellent service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services, great location, outstanding experience
Stayed 1 night in Dec 2018

2/10 Terrible

JR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience, stranded - BEWARE

Reservation was confirmed through Expedia and credit card was charged. Arrived at the hotel, an hour and a half away from the airport, only to find it CLOSED. Nobody answered the phone (and cell reception was terrible, maybe because it was raining heavily). Taxi took me to the nearest other hotel (Playa Grande Beach Club), and the manager there was able to reach the manager of The Palace, who said he had no record of my reservation and the hotel was closed because no other customers were there. Ended up staying at the Beach Club, which was a little pricier than I had planned but fantastic, and I highly recommend to anyone considering The Palace to go there instead. At the very least double and triple check directly with the hotel that they have your reservation BEFORE flying there, or you might end up stranded like me.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not try to stay here

First I could not find the hotel. Called hotels phone number many times and got a answering machine that had a different hotel name on machine. I went looking for the hotel name on machine. Found that hotel. Went to giant gate in front of hotel around 6pm. No one at gate . Gate was locked. Yelled anyone here no answer. Could see a hotel in the distance. No lights on and saw no people or cars. Called Expedia. They attempted to call hotel and got a answering machine. Expedia said they would give me a refund once they finally got approval from hotel. Then had to look for answer hotel in a foreign country. Horrible experience

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treated like royalty at The Palace!

The Palace didn't start as a luxury hotel but rather a private residence. But now it is open to the public to get a glimpse of what it must be like to live like royalty! The location is ideal. The Cliff House is literally built into the ocean-side cliff. The main building (The Palace) is set back across wonderful landscaping and terraced walkways with fantastic views. A third building (the guesthouse) has 4 guest rooms as well. This is an ideal location for a relaxing and private vacation. Meals are set out by the staff on the back porch which receives a wonderful breeze all day. Other covered porches and gazebos offer relief from the sun when needed. The pool is comfortable and refreshing. Local wildlife includes resident chickens and peacocks. However, all of these amazing facilities pale in comparison to the tremendous staff whose only mission seems to be to pamper you and make you feel like you are the only guests in the hotel. To be fair, on two nights, we were. But the morning, afternoon, and evening staff were attentive, courteous, helpful, polite and right there whenever they were needed. The service is truly world-class--unmatched at all but the most exclusive luxury international hotels. Details: Location on the ocean, not as some Google Maps put it in Rio San Juan. Look for the kidney-shaped pool. ATM available in town; staff will give you a ride. Get a ride from airport thru the hotel to save hassle; meal plan available at hotel too.

10/10 Excellent

Nick, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

A lil more expensive but definitely worth it in my opinion

10/10 Excellent

Peach, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel & Great Staff!

The hotel is beautiful, the pictures don't do it justice. The private beach had really strong waves when we stayed so I was a little nervous to actually swim in it, but there are a bunch of nice beaches close by which the staff will take you to. Playa Grande is beautiful and you should definetly go there at least once. The hotel staff were amazing. Very friendly and helpful. A guy named Felix came by on my first day to sell some excursions. I went to Do-Do lagoon, horseback riding and whale watching. I would reccomend all three, as they are pretty private. I went to the lagoon with a couple which was staying at the hotel as well and a member of the staff came along, and the horseback riding was completely private. Whale watching was with a bunch of people from other hotels and was amazing. We saw a humpback whale and her baby! I got the meal plan which wasn't really great (Expedia doesn't offer it but the hotel will). Next time I would pay a-la-carte for breakfast and then get lunch and dinner out. Another couple went this route and it worked out great for them; Tinto, our guide from the lagoon trip was really nice and took them out every day. To get to the hotel take the Expedia Blue bus. I was the only person on the bus and it was really easy and about half the price the hotel will charge. Also, bring cash. The excursions charged a lot for credit card fees and it's a pain to use the ATM in the town. Overall, great experience. I highly reccomend.

8/10 Good

Lauren, New York, NY

Liked: Cleanliness, staff & service

Different experience. Amazing staff. Great food.

This was a great 3 day vacation, we needed to disconnect and that is exactly what this is. We just got back from an amazing relaxing 3 days in Feb 2014- the staff makes the stay. Everyone wants to help you. The hotel is very remote and its very homey feel- romantic place for a couple. No hotels in the area or restaurants or a touristy town- so know to expect that. The hotel offers rides to and from 2 nearby beaches which are really beautiful. You can get a sense for the local lifestyle here. The palace is really beautiful- no tv or phone in the rooms also which again is something we appreciated.

2/10 Terrible

Paul, Arcachon

Disliked: Staff & service, property conditions & facilities, room comfort

hotel decevant

Àrrive vers 16h et aussitôt agression d un employé pour savoir ce que sera votre repas du soir. Il est impératif de répondre de suite.ensuite visite de la chambre(située à côté de la réception) Porte vitrée ,fenêtre sans volet,pas de séparation entre chambre et wc.pas de frigo etc.... Dîner ,choix 2 entrée 3 plat 2 desserts.....et pas de Café dans ce soit disant PALACE. Pour ne pas prendre de risques ,nous dînerons avec qqs pâtes et riz froid Après avoir rejoint notre chambre,qui donne aussi dans le hall,nous constatons que qqs personnes s amuse follement au billard américain. En l absence de tout personnel de l établissement,nous interpellons les joueurs de billard qui Comprennent la situation en arrêtant immédiatement leur partie. Le matin petit déjeuner réduit à ca plus simple expression. Après quoi nous décidons de ne pas poursuivre cette expérience pour la nuit suivante pré payee et nous partons.

6/10 Okay

Felipe, Santo Domingo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No esta como advertido

El hotel no estaba como hemos pensado. No se llama "the palace at playa grande" no estaba en el playa grande, no teine los facilidades y hay bastante habitaciones casi abandonado. En realidad es un pequeño "boutique" hotel que se llama "Balaji Palace"