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Mercure Han-sur-Lesse

3.5 star property
VIP Access

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Photo gallery for Mercure Han-sur-Lesse

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Bar (on property)
Classic Room, 1 King Bed | Terrace/patio
Exterior
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Bar
  • Air conditioning

Explore the area

View in a map
Rue Joseph Lamotte 16 18 20, Rochefort, 5580
  • Place, Malagne
    ‪2 min walk‬
  • Place, Caves of Han
    ‪7 min walk‬
  • Place, City Centre
    ‪6 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Kitchen

Minibar, in-room safe, desk, blackout curtains

Family Suite, Kitchen

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

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About this property

Mercure Han-sur-Lesse

Hotel in Rochefort with 24-hour front desk and indoor pool
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, self parking and a business centre are on-site. Housekeeping is available on request.
Mercure Han-sur-Lesse offers 117 air-conditioned accommodations with minibars and espresso makers. Smart televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Mercure Han-sur-Lesse, you're just a quick walk from Caves of Han. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a car charging station
  • Just a 2-minute drive from Caves of Han and 5 minutes from City Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. An indoor pool, a terrace, and a vending machine are also featured at Mercure Han-sur-Lesse. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Rochefort hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Merlesse – On-site restaurant. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 18 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Merlesse

Things to do

  • Ecotours
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 0-cm smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.25 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 18 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Mercure Han Sur Lesse
Mercure Han-sur-Lesse Hotel
Mercure Han-sur-Lesse Rochefort
Mercure Han-sur-Lesse Hotel Rochefort
Mercure Han Sur Lesse (Opening October 2020)

Mercure Han-sur-Lesse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 297 reviews
Rating 8 - Good. 108 out of 297 reviews
Rating 6 - Okay. 44 out of 297 reviews
Rating 4 - Poor. 9 out of 297 reviews
Rating 2 - Terrible. 3 out of 297 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Cleanliness
Check in was fine and room was clean, kitchen was a nice touch, facilities were well maintained & there was a convenient shop over the road. The car park was full on arrival, but we were told we could park outside until 9:30am in the 30 minute area. Pool was out of commission and WiFi didn't work from 11pm until when we checked out. Weren't given our drinks voucher. Honestly? Would be expecting monetary compensation as half of what was promised wasn't delivered. Complained to the staff to reception several times, and they didn't seem to care. I asked if I could use the alternate WiFi as the guest one wasn't working and I was told that wasn't for guests. Didn't have breakfast as had read previous reviews that weren't particularly positive.
Stayed 1 night in Jul 2025

10/10 Excellent

sanjay

Stayed 1 night in Feb 2025

10/10 Excellent

Garrett

Stayed 1 night in Mar 2025

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette was a surprise bonus - never seen that before, but there were no bowls only plates. Like the separate bunk bed area for the children.
Stayed 1 night in Aug 2024

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brian, Woking

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others have mentioned before, if arriving by car, use the parking by the church. Its free between 18.00 and 09.00 and far cheaper and easier to access than the mercure underground parking (€15).
Stayed 1 night in Aug 2024

10/10 Excellent

Kimberly, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent common spaces and terrace. Staff at the Lounge were gracious and warm.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Hyo Seon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Ayfer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not what it promises

In the last leg of our driving holiday, I specifically chose a Mercure hotel as we were going to be driving for 7/8 hours and I wanted a hotel I could trust to give us quality rest. I found the Mercure Hun-Sur hotel, made sure it had a restaurant, as our intention was to have a drink and a meal and go to sleep. An hour after I booked, I received an email saying that the restaurant will be closed. This upset our plans but the same email said there will be bar food available, which was fine for us. Unfortunately, once checked in we were informed that the bar food wasn’t available either. Not only that, they couldn’t even prepare a cheese platter or a sandwich for us. To add insult to injury, there were no eateries open in the village which meant we had to get back in the car and drive to another town, which was the least thing we wanted to do at that time. Because of this distress caused at a time when we needed rest and calm, I respectfully ask that I’m refunded the price of the room which was charged to my card.
Stayed 1 night in Jun 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel with fab pool.

10/10 Excellent

NAMA

Stayed 2 nights in Sep 2023

6/10 Okay

Cobain

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

Staff very helpful, breakfast good and the area is a very nice place to stay.
Stayed 2 nights in Sep 2023

8/10 Good

Roman

Travelled with family
Liked: Property conditions & facilities
If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing. The variety of hot meals was also very basic. On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.
Stayed 3 nights in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel stay ruined by poor dining experience

Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again. The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again
Stayed 1 night in Aug 2023

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jan Mario, Mill Valley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is new and the room we had was well laid out for family with kids. When walking in there is a nook with bunk beds. The a small kitchen and the a queen bed. Only downside was that ac did not work and the removed parking charge to address this inconvenience. Keep in mind that many of the restaurants closed their kitchen at 1830. The hotel kitchen was not open at all.
Stayed 1 night in Jul 2023

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New property/comfortable

Check in person was very helpful. The room had less floor space than most rooms we have stayed in but was very well appointed with lighting and amenities. We would recommend it to friends.
Stayed 1 night in May 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Finn Carl

Liked: Staff & service, amenities, property conditions & facilities
Everything was great.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in the small village jewel.

GREAT PPROPERTY AND VILLAGE! Staeyd here instead of Rochefort and was very pleased. Modern location with great service and staff. Clean, nice pool, good bar and restaurant. A/C, great bathroom. Location is awesome in this small little jewel of a village that has just enought quality cafes and brasseries.
Stayed 1 night in Jun 2022

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Enrico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay in Han sur Lesse

Nice hotel, small swimming pool, but sufficient for a few swims to warm up. It was beautuful weather so I could enjoy the back-terrace and the beer(s) outside. Nice walk through the countryside village.
Stayed 1 night in Jun 2022