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Hilton Garden Inn Rochester/University & Medical Center

3.0 star property

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Photo gallery for Hilton Garden Inn Rochester/University & Medical Center

Enjoy a drink at the hotel's bar, where a long counter and shelves display a selection of bottles and decorative items.
Experience the sleek, modern design of this hotel, featuring a flat roof and spacious entrance with a glass door.
GRAPPA hotel features a modern design with a welcoming outdoor lounge area and fire pit.
Relax in our spacious lobby with a central seating area, dining table, and large flat-screen TV.
Two single beds with white linens, flat-screen TV, and desk with coffee maker.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
30 Celebration Drive, Rochester, NY, 14620
  • Strong Memorial Hospital
    ‪8 min walk‬
  • University of Rochester
    ‪11 min walk‬
  • Strong
    ‪5 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(47 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually furnished, laptop workspace

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Drinks & Snacks)

Premium bedding, in-room safe, individually furnished, laptop workspace

Premium Room, 1 King Bed (Drinks & Snacks)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Drinks & Snacks)

Premium Room, 2 Queen Beds (Drinks & Snacks) | Premium bedding, in-room safe, individually furnished, laptop workspace

Premium Room, 2 Queen Beds (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, individually furnished, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, individually furnished, laptop workspace

Room, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

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4.8 out of 5, Exceptional, (436)
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About this property

Hilton Garden Inn Rochester/University & Medical Center

Hotel with free parking, near University of Rochester
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and a business centre. Housekeeping is available on request.
Hilton Garden Inn Rochester/University & Medical Center offers 136 accommodations with MP3 docking stations and a safe. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Rochester/University & Medical Center. During your stay, you're just a quick walk from Mount Hope Cemetery. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from University of Rochester and 5 minutes from Strong
  • Cats and dogs welcome for a fee
Hilton Garden Inn Rochester/University & Medical Center offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 3600 square feet (324 square metres) and includes conference space. Hilton Garden Inn Rochester/University & Medical Center also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Rochester hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Grappa – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 for adults and USD 6 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grappa

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • 3,600 square feet of conference space
  • Computer station

Outdoors

  • Firepit

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 14.00 for adults and from USD 6.00 for children
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Rochester University Hotel
Hilton Garden Inn University Hotel
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester University
Hilton Garden Inn Rochester/University & Medical Center Hotel

Hilton Garden Inn Rochester/University & Medical Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 912 reviews
Rating 8 - Good. 190 out of 912 reviews
Rating 6 - Okay. 51 out of 912 reviews
Rating 4 - Poor. 16 out of 912 reviews
Rating 2 - Terrible. 23 out of 912 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Loud

Bed was very hard and I heard snoring from the next trim (plus a lot of road noise). Breakfast was great!
Stayed 1 night in Apr 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Laurel, Ithaca

Business traveller, Travelled with partner
Liked: Cleanliness
Basic hotel overpriced.
Stayed 1 night in Apr 2025

8/10 Good

Franklin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lihua

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , safe
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Very nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gary R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the University and the restaurant is amazing. On site coffee is adequate but there’s a Starbucks nearby - we took full advantage of it.
Stayed 1 night in Mar 2025

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this facility. It's quiet, serene, and understatedly luxurious. We travelled from Las Cruces New Mexico on the way to Vermont and this was by far the best hotel that we stayed in our trip across the country. I highly recommend this property to all.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanks
Stayed 1 night in Mar 2025

10/10 Excellent

Shira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for anyone visiting the U of R area... nice rooms, clean, and great staff... convenient to the campus and many restaurants ... will stay again...
Stayed 1 night in Mar 2025

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one negative comment (and it’s pretty minor) - the bathroom smelled of urine. Otherwise very nice experience and will stay here again when in town. Your staff is friendly, helpful, courteous, kind, going out of their way to help. Highly recommend!
Stayed 2 nights in Mar 2025

10/10 Excellent

Monique

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in was all done online and so we got a digital key, which makes it so convenient with 2 toddlers. We were able to select our room online and selected a more spacious room. The only downside is, we were greeted by a beetle of some sort on the bed! The hotel is also across from a large cemetery, if you are superstitious, it may not be for you.
Stayed 2 nights in Mar 2025

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor on all counts

These THREE ROOMS were absolutely disgusting! Had to request 3 different rooms. 1st room on second floor was soiled to include broken lock on door, phone did not work, foul smell, stained sheets and mattress with blood or stool on curtains. 2nd room the same, again, second floor and the last room was Fourth Floor, exact same dirty and broken lock! I CALLED HOTELS.COM to explain what was happening lady on phone was incredibly rude, argumentive and hung up on me after telling me to take my issue to the front desk for refund.I spoke to front desk, after also waiting over 15 min for someone to appear at the desk while i was calling the desk on my cell phone. He did not answer and magically appeared with a hood on his head! I left facility and drove back home 4 hours away(total trip 8 hours travel back to back). My medical test was not completed because there was no other hotels with open rooms! I was charged twice and ONE CREDIT! THEY STILL CHARGED $226.?? and change to my card! DIRTY, UNSAFE, POOR EMPLOYEES, RUDE 800 NUMBER, THEFT OF MONRY. GASLIGHTING. DO NOT STAY HERE!!
Stained sheets and mattress with foul smell in each of the 3 rooms i tried before leaving facility. Not for $226.00 per night! NO refund to paid room was given
Blood or stool on the drapes in 2 of the 3 rooms I moved to then left facility. GROSS! Not for $226.00 per night! Do not book through Hotel.com! They are ignorant and hang up on you when you bring these issues up! No refund to paid room was given
No mattress pad, just a fitted sheet on the nasty mattress. Not for $226.00 per night!No refund to paid room was given
Stayed 1 night in Mar 2025

10/10 Excellent

Kristel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice, staff is very helpful and efficient
Stayed 1 night in Mar 2025

10/10 Excellent

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall
Stayed 2 nights in Feb 2025

10/10 Excellent

Adam

Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025