We stayed in the “Villa D’Este” room and unfortunately had a very poor experience. The receptionist gave us incorrect Wi-Fi information, resulting in unusable internet, and the room was much smaller than described. The towel heater was missing a knob, leaving a sharp exposed screw that I hit my head on, causing bleeding—staff responded by taping it over. The toilet leaked with every flush, the shower head wouldn’t stay in place, and the A/C unit began dripping water onto the bed. When we reported these issues, instead of offering a room change or compensation, staff sent maintenance into our room while we were trying to rest before a long tour. On top of that, staff entered the room without knocking on multiple occasions. The only positive was the location, but overall, I would not recommend this property.