Booked online. Looked at the pictures it said "Hotel" but it was a private home acting as a hotel. There was a front desk only from 9-5 pm. We arrived approx. 45 min. before she was due to go home. The young lady at the front desk, Andrea. Very unfriendly and not helpful at all. We got the keys and went upstairs, 2nd floor to see the room. We were in shock of what we have seen. There was a round bed no more than 12 to 15 inches from the floor; no nightstands, nothing to put your luggages on, one plastic chair. NOTHING LIKE THE PICTURE ON THE INTERNET WITH A REGULAR KING SIZE BED, 2 NIGHT STANDS A COAT RACK AND SOME SHELVES & A CHAIR WITH A TABLE. What I described is the 1st image you see on the internet when you look at the room. Actually, it was called a "LUXURY SUITE" !!!. We were in shock; we are an elderly couple 70tish and had to get in and out of a round bed almost on the floor? in order to get out & in the bed we had to crawl in, the was no space on the sides. So, quickly we went down to talk to Andrea about the room and the fact that it was not what we rented. She was very dismissive, unhelpful and said, in a very dry voice that this is what we rented, and she can't do anything about it. I asked her for another chair, and she just said, no I don't have one. I asked her for a luggage rack because on the floor was very hard for me to unpack. Again she just said, this is what you booked. We'd like to put in a complain and ask of our money back. I was a 5 nts nightmare