2/10 Hirveä
Karen
Matkusti perheen kanssa
5.10.2025
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Our stay at this bed and breakfast in Italy was honestly the worst part of our trip. We accidentally booked five nights instead of four, but the host offered no flexibility or refund for the extra night, despite my repeated requests. Communication with the host was extremely stressful; she bombarded us with WhatsApp messages about our arrival time and demanded a €30 late check-in fee for arriving after 8 p.m.
Our flight was scheduled to land at 7 p.m., making it impossible to get there any earlier, but the host gave us an ultimatum—if we didn’t arrive by 9:30 p.m., we wouldn’t be allowed in, even though we had already paid for the room. When we finally arrived, no one met us in person; we simply received instructions for letting ourselves in, making the extra fee feel unreasonable.
The room itself was not properly cleaned, and the towels looked dirty—as if they’d been used for cleaning floors. Throughout the stay, the host persistently questioned us about our departure time, even knocking on our door and asking when we were leaving, despite knowing we were staying until Saturday.
Overall, the service was consistently unfriendly and inflexible, and the constant pressure and extra fees made our stay uncomfortable. Even though I admit the extra night was my mistake, I expected far better hospitality and understanding. I would not recommend this bed and breakfast to anyone.
Karen
Yöpyi 4 yötä syyskuussa 2025
