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Emerald Spa Motor Inn

4.0 star property

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Photo gallery for Emerald Spa Motor Inn

Seasonal outdoor pool, open 8 AM to 8 PM, pool umbrellas, pool loungers
Terrace/patio
Interior entrance
Property entrance
Superior Spa Studio | Premium bedding, individually decorated, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View in a map
286 Fenton Street, Rotorua, 3010
  • Place, Rotorua Central Mall
    ‪15 min walk‬
  • Place, Polynesian Spa
    ‪2 min drive‬
  • Place, Redwoods Whakarewarewa Forest
    ‪6 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms

Flat-screen TV

Family Room, 2 Bedrooms

  • 50 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, 1 Bedroom

Premium bedding, individually decorated, blackout curtains

Luxury Room, 1 Bedroom

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, 1 King Bed

Deluxe Studio, 1 King Bed | Premium bedding, individually decorated, blackout curtains

Deluxe Studio, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio, 1 King Bed

Executive Studio, 1 King Bed | Premium bedding, individually decorated, blackout curtains

Executive Studio, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | Premium bedding, individually decorated, blackout curtains

Standard Studio, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Spa Studio

Superior Spa Studio | Premium bedding, individually decorated, blackout curtains

Superior Spa Studio

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible | Premium bedding, individually decorated, blackout curtains

Studio, 1 King Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms

Flat-screen TV

Deluxe Room, 2 Bedrooms

  • 36 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Premium bedding, individually decorated, blackout curtains

Deluxe Room, 1 Bedroom

  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Emerald Spa Motor Inn

A seasonal outdoor pool, concierge services and laundry facilities are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, tour/ticket assistance and a fireplace at reception are on-site.
Emerald Spa Motor Inn offers 28 accommodations with coffee/tea makers and complimentary newspapers. Each accommodation is individually decorated. Beds feature premium bedding. Accommodation at this 4-star motel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Rotorua motel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Emerald Spa Motor Inn, you're just a quick walk from Racing Rotorua. You'll find features such as free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • Steps from Racing Rotorua and 14 minutes on foot from Rotorua Central Mall
  • Airport shuttle service available for a fee
Emerald Spa Motor Inn offers its guests a seasonal outdoor pool, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. Emerald Spa Motor Inn also features complimentary newspapers in the lobby, a fireplace in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 4-star Rotorua motel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 8:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 8:30 AM for a fee: NZD 15 to 20 per person

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Built in 2006
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free weekday newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 15 June 2021 to 28 August 2024 (dates subject to change).
The following facilities will be closed during June, July and August:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 25.0 per night.
  • Cots (infant beds) are available for NZD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 to 20 per person
  • Airport shuttle fee: NZD 10 per person (one way)
  • Airport shuttle fee per child: NZD 10.0 (return), (up to 12 years old)
  • Crib (infant bed) fee: NZD 10.0 per stay
  • Rollaway bed fee: NZD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8 AM - 9 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in October and close in June.
  • Pool access available from 8 AM to 8 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Emerald Spa Motor Inn.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Emerald Motor Inn
Emerald Spa Motor
Emerald Spa Motor Inn
Emerald Spa Motor Inn Rotorua
Emerald Spa Motor Rotorua
Emerald Hotel Rotorua
Emerald Spa Motor Inn Motel
Emerald Spa Motor Inn Rotorua
Emerald Spa Motor Inn Motel Rotorua

Emerald Spa Motor Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 242 reviews
Rating 8 - Good. 89 out of 242 reviews
Rating 6 - Okay. 28 out of 242 reviews
Rating 4 - Poor. 6 out of 242 reviews
Rating 2 - Terrible. 5 out of 242 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay.

Good location. Hosts were fantastic.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
Our room had dirty stains on the wall above the couch. We were left no sheets or blankets for the pull out couch. We had stayed previously and it was great. Our stay this time was less than average. We wont be back.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes...Location, cleanliness...sky channels...service...bed Improvements...aircon ineffective due to unit above cupboard...armchair (worn) and appliances (old) could do with updating
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Trond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Nice hotel with pool. Quiet and with jacuzzi in the room. A few restaurants close by, but take the 5 min drive / 15 min walk to the city center for a better selection.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

Excellent motor inn. Value for money, friendly and very clean.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, well appointed and comfortable. Would highly recommend.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money spent

Check in process was efficient and front desk staff was lovely. however room itself was in poor condition- had an awful smell, dirty towel left on the bathroom floor (presumably hadn't completed cleaning yet?), not enough towels for the three guests we had booked for. Could have been better.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub in the room was nice. Staff super friendly.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay

Best Fish and Chips at Oppies was a block away. Overall average stay. Tamaki maori village has pickup from Emerald spa and was one of the best things we did in New Zealand.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Colin John

Scam booking by nz.hotels.com

nz.Hotel.com took our booking for one night at the Emerald Spa Motor Inn and room payment with Amex, then we get advised by Emerald Spa that there was no room available when the booking was made.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Duva

Liked: Staff & service, amenities
Looked nice on the outside. .a bit worn out inside. Needs maintenance
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths are massive. The bathrooms are clean but Rotorua water does stain the bathroom amenities.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスタブがあって、お部屋も広くて綺麗！ 中心地より徒歩30分ほどかかるので、車がある人向け
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

donald

Liked: Cleanliness, staff & service

Disappointed

Very hot no aircon, blinds didn't work need replacing
Stayed 1 night in Nov 2019
Verified

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emerald Spa

Reception staff were friendly and helpful. They readily supplied me with a map of Rotorua when I asked for one. The room was clean and tidy. Sky TV had access to most channels. The motel is only a short drive (5 minutes) from the city, so it is close, as are the Polynesian Spa Baths which i intended to visit.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were really comfortable. For us the location was great, not too far from the town centre and also supermarkets were just down the road.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Delphine

Liked: Staff & service, property conditions & facilities, room comfort

Motel confortable et calme

Hôtel bénéficiant d’un emplacement très pratique, à une quinzaine de minutes à pied des sites géothermiques. Accueil très agréable et efficace. Nous avons aussi beaucoup apprécié la baignoire à remous ! Petit bémol sur la propreté de la chambre, qui ne nous a cependant pas empêché de profiter de son confort.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff. Very helpful with Babies cot. Clean tidy premises .
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It was our first trip to Rotorua so we were really excited. The motel was in a good location so easy commute to all Rotorua attractions. We booked Emerald spa motor inn for the personal Jacuzzi but it was not satisfactory. Also the bedside lamps were not working and the aircon was too noisy.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious tidy room, the huge spa in the bathroom was great.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

OK stay but our room location was awful

Room was close to the road so it was not quiet. There was maintenance work going on and the workers left scaffolding laying on the walkway just outside our door. We had to step over it to get out of the room. The toilet was located way too close to the wall. Room was a bit cramped but OK. Sufficient parking. Short drive to downtown. Friendly, helpful staff.
Stayed 4 nights in May 2019
Verified

6/10 Okay

Dee

Disliked: Property conditions & facilities
Rooms are looking really tired with the showers looking a bit dirty. Cups had not been cleaned properly and still dirty from previous guest. Used to be a great place to stay however seems to have different owners. Asked if the pool was open and told to take the cover back ourselves - not very inviting for guests and also covered in leaves.
Stayed 1 night in May 2019
Verified

8/10 Good

TjBlo

Liked: Property conditions & facilities
We happen to be here during Good Friday and did not have cleaning service during our stay. The jacuzzi was wonderful after a day of walking around. But the rooms are a bit odd as the door and wall facing the courtyard is all glass so everyone can see in everyone else's rooms unless you keep your curtain close throughout.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was very helpful but the room was very small
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Not what I expected for the price.. Area was very cramped. Could not smoke outside except in designated area next to dustbins..Inaccessible power sockets in bedroom. Cheap toilet rolls.. No window in bedroom. Felt like a dungeon..
Stayed 7 nights in Feb 2019