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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Superior Twin Room | 1 bedroom, desk, free WiFi, bed sheets
42-inch Smart TV with digital channels
Exterior
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪7 min walk‬
  • Tamaki Maori Village
    ‪13 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Family Suite

1 bedroom, desk, free WiFi, bed sheets

Family Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, desk, free WiFi, bed sheets

Superior Twin Room

7.6 out of 10
Good
(30 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, desk, free WiFi, bed sheets

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

1 bedroom, desk, free WiFi, bed sheets

Standard Room

9.8 out of 10
Exceptional
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, desk, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1001)
The price is €64
for 1 room
includes taxes & fees
31 Jul - 1 Aug
Arawa Park Hotel

About this property

Marsden Stay Rotorua

Hotel with free parking, near Polynesian Spa
Free self-parking and free Wi-Fi in public areas are available at this smoke-free hotel. Change of towels is available on request
Marsden Stay Rotorua offers 56 accommodations with a hairdryer and free toiletries. 42-inch Smart televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Marsden Stay Rotorua, you're just a quick walk from Racing Rotorua. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Services include luggage storage
  • Just a 2-minute drive from Polynesian Spa and 7 minutes from Skyline Rotorua
Public spaces have free WiFi. Free self parking is available.

This 3-star Rotorua hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open from Monday to Monday (9:00 AM to 6:00 PM), Tuesday to Saturday (8:00 AM to 6:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Bar/lounge
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Monday: 9:00 AM - 6:00 PM
  • Tuesday - Saturday: 8:00 AM - 6:00 PM
  • Sunday to Sunday: 9:00 AM to 5:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 56 out of 209 reviews
Rating 8 - Good. 69 out of 209 reviews
Rating 6 - Okay. 51 out of 209 reviews
Rating 4 - Poor. 20 out of 209 reviews
Rating 2 - Terrible. 13 out of 209 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Grant

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Maylene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was nicely rennovated and spacious but facilities were all out of order when we arrived. No swimming pool or dining. Location was top notch. Bed linen material was extremely noisey so not great if you want a good nights sleep. It kept making rustling sounds with any slight movement. We struggled to sleep with 2x queen beds and 4 people. Bedsheets had stains on them. Staff was extremely rude after someone had parked in our spot, she just left us hanging there after 7pm and just left for the evening.
Stayed 2 nights in Apr 2025

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

vedran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated. Very very dated. Second night we had some people arguing basically the whole night. Maybe try somewhere else.
Stayed 2 nights in Apr 2025

4/10 Poor

Todd

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty around shower. Not enough cups in room
Stayed 1 night in Apr 2025

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated hotel rooms.Nice and clean. Had a great night, comfortable bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Jasper Xuegong, Allendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place
Stayed 1 night in Apr 2025

10/10 Excellent

Georgia, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 2 nights in Apr 2025

8/10 Good

Milky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 2 nights in Mar 2025

6/10 Okay

Tracey, Auckland

Travelled with family
Liked: Cleanliness, staff & service
Pool out of order. Air conditioning was not cold.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Bridgett

Stayed 1 night in Mar 2025

10/10 Excellent

Bridgett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying here, highly recommend Marsden Stay, the rooms are renovated and the Bed was so comfortable we had really good sleeps. Definitely will stay here again. The staff are friendly and super helpful with our queries.
Stayed 1 night in Mar 2025

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to tour Rotorua from. Renovated to a good standard
Stayed 2 nights in Mar 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything we needed
Stayed 2 nights in Mar 2025

2/10 Terrible

Norm

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a superior queen room, but got a poor quality room with the only superior part being the new carpet. With both the restaurant and pools out of action and the smell from rotorua in the rooms, it was not a comfortable stay. The only positive I could give was the staff at reception being helpful with taking our luggage up the stairs to the first floor for us.
Stayed 1 night in Feb 2025

6/10 Okay

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is under renovation, and they are trying hard to make it better. However new carpet etc can only do so much on a old rundown motel complex. Its value for money, but not perfect.
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Feb 2025

6/10 Okay

Dorothy

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Mohit, Palmerston North

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent room, good service and friendly staff. easy parking, convenient location
Stayed 2 nights in Feb 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Marie

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Robert, Everett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great. Convenient to Rotorua dining, shopping and activities. However, the property is horrible. The facility is poorly maintained and the renovations being done are low-grade craftsmanship. For example, the paint has dried drips throughout the trimwork. The walls are paper thin, the shower is way too small and the water pressure and temperature regulation is horrible. The property should be razed and rebuilt.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night stay

The room was very comfy, the fire alarm did go off three times during our two night stay between 11pm and 7am. The recpetionist was very nice and was greatful we were understanding, a complimentary breakfast would have been nice for the inconvenience, but aside from that beautiful cozy room. The pools were not in use due to maintenance which was a shame, I can imagine when they are they are enjoyable.
Stayed 2 nights in Feb 2025