When we first walked in, the man working behind the desk treated us amazing. He was talkative, funny, and just all around pleasant. He noticed we had one king bed for my mom and i, and my 8 year old, and upgraded our room to teo beds no extra charge. He put us on the 3rd floor at the very back so it would be quiet, and wouldnt have anyone above us since it was booked. The room was spotless, the housekeepers were so helpful, the breakfast was outstanding. We ended up staying 2 extra nights. I cant say enough good things about this hotel, it was such an amazing stay.