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Hotel Rey Carlos

3.0 star property

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Photo gallery for Hotel Rey Carlos

Terrace/patio
Superior Room Renewed | 1 bedroom, in-room safe, desk, blackout curtains
Lobby
Flat-screen TV
Daily buffet breakfast (EUR 10 per person)

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

View in a map
Avenida Tirajana, 14, San Bartolomé de Tirajana, 35110
  • Maspalomas Dunes
    ‪10 min walk‬
  • Yumbo Shopping Center
    ‪10 min walk‬
  • English Beach
    ‪12 min walk‬
  • Las Palmas (LPA-Gran Canaria)
    ‪26 min drive‬

Room options

View all photos for Standard Triple Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Triple Room

  • 47 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Triple Room

1 bedroom, in-room safe, desk, blackout curtains

Superior Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room Renewed

1 bedroom, in-room safe, desk, blackout curtains

Superior Room Renewed

7.0 out of 10
Good
(26 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room

1 bedroom, in-room safe, desk, blackout curtains

Double Room

7.2 out of 10
Good
(30 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

1 bedroom, in-room safe, desk, blackout curtains

Single Room

  • 47 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel Rey Carlos

Hotel with bars, near Maspalomas Dunes
This hotel features an outdoor pool, a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site. Limited housekeeping is available.
Hotel Rey Carlos offers 142 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on weekdays only.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Hotel Rey Carlos. During your stay, you're just a quick walk from CITA Shopping Center. Enjoy features like free WiFi in public areas, plus 2 bars and an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Maspalomas Dunes and Yumbo Shopping Center
  • Pets welcome for a fee (restrictions apply)
Hotel Rey Carlos offers its guests an outdoor pool and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Rey Carlos.

Smoking is allowed in designated areas at this 3-star San Bartolomé de Tirajana hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Rey Carlos – On-site restaurant.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Rey Carlos

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Desk
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 5 November and 17 November.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Rey Carlos
Hotel Rey Carlos San Bartolome de Tirajana
Rey Carlos Hotel
Rey Carlos San Bartolome de Tirajana
Rey Carlos Bartolome Tirajana
Hotel Rey Carlos Hotel
Hotel Rey Carlos San Bartolomé de Tirajana
Hotel Rey Carlos Hotel San Bartolomé de Tirajana

Hotel Rey Carlos Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 82 out of 390 reviews
Rating 8 - Good. 131 out of 390 reviews
Rating 6 - Okay. 95 out of 390 reviews
Rating 4 - Poor. 45 out of 390 reviews
Rating 2 - Terrible. 37 out of 390 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Stayed 4 nights in Apr 2025

8/10 Good

Ryan, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and has a lovely pool area which is in the direct sun for most of the day. I stayed in an ‘updated’ apartment which had a balcony overlooking the pool at the front of the hotel. The apartment was very large and offered most things I needed - a few extra touches were needed like washing up sponges and liquid and better shower gels etc. but otherwise the apartment was comfortable. I’ve downside is the noise from guests in the hallway/stairs and sofa area on the top of the stairs. The bedroom is directly next to this hallway and has single glazed slated windows it feels like the people are in the bedroom with you. This results in very early wake up’s with guests returning late from the bars/clubs and others dragging their cases early in the morning and chatting loudly. Buffet breakfast is offer at €10 per person and dinner is also a buffet at €16 per person. I did not try these options but they seemed good value for money
Stayed 2 nights in Apr 2025

8/10 Good

Mick, Staffordshire

Travelled with partner
Liked: Cleanliness, staff & service
Paid for a superior renovated room which was fine except for the beds which were old and very uncomfortable. Food very good, lovely pool not too busy and great staff. Would stay again if they replaced the bed when renovating the rooms.
Stayed 16 nights in Mar 2025

10/10 Excellent

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay , lovely place.

Perfect location - close to the dunes and restaurants, shops. Beautiful pool and well-kept area around. Nice and comfortable renovated room. Beautiful view from the balcony.
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst beds ever. Why is there even a living room? Get better and bigger beds and use the extra space. Worst lighting ever, very dim. They could use eco bulbs with better lighting. Very shabby hotel.
Stayed 1 night in Mar 2025

8/10 Good

Graeme

Great Location

Great Location, close to bus stop and lots of bars and restaurant. Hotel was clean, however room was only cleaned 1 day out our 3 night. Not sure if this is normal. 2 beds were joined up, but all i felt was springs! Suggest upgrading to the new renovated rooms. Very spacious and felt new . Pool are was great with enough sunbeds. Would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

I wouldn’t recommend unless you’re on a very tight budget. Even the ‘refreshed’ rooms are tired and old. Mine stank of cigarettes. Was only ‘cleaned’ twice during my stay, and even then dirty towels were left lying in the bathroom (not even mine - ones they had used to wipe the floor!!).
Stayed 6 nights in Mar 2025

4/10 Poor

Giuseppe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place!

On check in, desk staff do not speak any foreign language ( surprising for a destination that attracts English, French, German, . . . speaking guests year round. Rooms in terrible condition! - NO closets/dressers in bedroom, walls and ceiling deterioration plastered over (no finish paint) - Bathroom had terrible, constant odour of sewer gasses ( suspect incorrect /faulty plumbing). Maintenance/housekeeping staff would pour deodorizing compound down drains every day, which would last till we turned water on to wash or shower, or flushed toilet, then stench would come return. When we requested a re-location, we were informed that no other rooms available, and they would continue to deodorize drains to remedy. Kitchen appliances in terrible shape. Sink cracked, cooktop and counter damaged, fridge shelves missing, freezer door missing. Very limited utensils. Had to ask for knives, salad bowl and colander, soup bowls, dish cloths, cooking pot, frying pan. Decent food in restaurant buffet, but no variety (same food at every meal.
Stayed 11 nights in Feb 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Rey Carlo has been a bit wild but the staff are faultless really nice and kind they go above and beyond to help with anything it's a lovely resort
Stayed 4 nights in Mar 2025

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Several light bulbs and light shades were missing and the shower didn’t really work. To resolve this I purchased light bulbs from the supermarket and attempted to clean the shower head; when that didn’t work I obtained a new shower head from a shop opposite the hotel for €3.50 which totally solved the issue. Small details but it did impact the quality of my stay!
Stayed 21 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
I had a room that was not remodeled yet. It was very clean, cleaning service came every day except Sunday. Front desk staff was super nice and helpful. The hotel is close to Cita Shopping Center and about ten minutes from the beach. The pool area and bar were very nice. Just wish the bar was open, there also is a stage but no entertainment.
Stayed 18 nights in Jan 2025

10/10 Excellent

Valentino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money!

Huge flat to myself with a nice balcony, so great value for money. The cleaning was ok. Only twin beds, I would have preferred a double bed, but they seem to do things that way there. Nice wooden furniture everywhere. Some very friendly clerks (Alvaro was amazing!), some less interested. The pool was great outside too. The WiFi though was awful but I guess it must be hard in such a large place. But super happy in the end.
Stayed 5 nights in Jan 2025

4/10 Poor

RICARDO

Liked: Staff & service
Disliked: Property conditions & facilities
Very old and overpriced hotel. Maybe worth 3 stars. Location is not bad but far from the beach.
Stayed 3 nights in Dec 2024

6/10 Okay

Amanda

Travelled with partner
We liked the quirkiness of the castle theme. A little tired in the economy rooms but reflected in the price. Room was cleaned daily and all the staff were pleasant. My only problem was, as a non smoker, I noticed there were none ‘no smoking’ signs anywhere. We could constantly smell cigarettes in the room and the guests next door were constantly smoking weed on the balcony next to ours. Otherwise a pleasant stay
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Rude unhelpful restaurant staff

Didn't cater for dietry restrictions and no allergy labelling. When we asked a simple question about if there would be some pan con tomate like they had the prvoious morning the restaurant manger became aggressive and started shouting.
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Mick, Staffordshire

Travelled with partner
Liked: Cleanliness, staff & service
An old hotel slowly being modernised. Ideal place for local amenities and close to the beach. Food was acceptable and always hot. Great swimming pool. Standard rooms are dated so pay the extra for the premium room.
Stayed 10 nights in Nov 2024

2/10 Terrible

Douglas S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired

This is a VERY tired hotel which explains why it was one of the few with vacancies. The hallways are grim with carpets that appear dirty, unfinished work, cats eating. You get the picture. I’m guessing that its prime location, which is superb, makes this site ripe for development. I was lucky enough, I think, to get one of the renovated rooms. Spacious but redone with cheap ikea furniture. The best thing was the bed which appeared brand new. The bedspread was stained as was the couch. Merge equipment in the kitchen; no towels or dishwashing soap. The packets of shampoo and shower gel were also meagre and if poor quality.
Stayed 3 nights in Nov 2024

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Lovely area

It was really good location, next to the bus stops where you could go and travel to different cities or even airport. Around 10 min walk from beautiful dunes. Some shops around, lots of restaurants. Pool was very clean. Lovely staff.
Stayed 4 nights in Oct 2024

8/10 Good

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budjet hotel
Stayed 2 nights in Oct 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast was a bit of a let down

Stayed 2 nights in Oct 2024

2/10 Terrible

abdel mounaim

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 4 nights in Sep 2024