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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby
2 outdoor pools, pool loungers
Terrace/patio
Lobby
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    ‪5 min walk‬
  • Carolina Beach
    ‪1 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Fridge, microwave, stovetop, dishwasher

Studio, 1 King Bed with Sofa bed

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

Eco-certified hotel with 2 outdoor pools and free breakfast
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.
Our customers tell us that they can't get enough of the pool at Residence Inn by Marriott San Juan Isla Verde. During your stay, you're just a quick walk from Isla Verde Beach. Free breakfast, free WiFi in public areas and 2 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • Guests have great things to say about the family-friendly amenities and the pool
  • Just a 1-minute drive from Carolina Beach and 7 minutes from Casino del Mar at La Concha Resort
  • Cats and dogs welcome for a fee
Residence Inn by Marriott San Juan Isla Verde offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. The eco-certified Residence Inn by Marriott San Juan Isla Verde also features a terrace, a garden, and laundry facilities. For a fee, parking is available.

This 3.5-star Carolina hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1334 out of 2088 reviews
Rating 8 - Good. 400 out of 2088 reviews
Rating 6 - Okay. 200 out of 2088 reviews
Rating 4 - Poor. 86 out of 2088 reviews
Rating 2 - Terrible. 68 out of 2088 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The rooms are comfortable and spacious. The kitchenette had a fridge/freezer with ice maker, a cook top, dishwasher, sink and plenty of counter space and storage. There is a good sized closet and some storage nooks, but no drawers. Considering it's a beach resort it would have been nice to have more places to hang up wet clothes, there's only one towel bar and hook in the bathroom. The pool is nice and there's a great splash pad area for kids with lots of spray features separate from the main pool. The hotel has only been open a few years, but noticed a lot of wear and tear in both the public spaces as well as in the room.
Stayed 7 nights in Feb 2025

2/10 Terrible

Joshua

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Jun Ki, acton

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There is a hidden $40 destination fee per stay. The front desk is difficult to reach, and even when I requested housekeeping service, my request was ignored or forgotten. The breakfast is barely edible( very cheap bread and same options). While the hotel itself is beautiful, the noise from its proximity to the airport is disruptive. Additionally, both the hallways and rooms have an unpleasant smell. The service is slow and inefficient. Although this hotel carries a reputable brand name, I do not recommend staying here, especially given the high rates.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was stunning, green plants and trees everywhere
Stayed 7 nights in Feb 2025

10/10 Excellent

Jericca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Isla Verde and this property is located at a very convenient location. Close to nice places to eat, nice hotels were you can go dancing, supermarket and pharmacies.
Stayed 4 nights in Feb 2025

10/10 Excellent

Abraham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2025

6/10 Okay

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
the stuff was alitte confused they said I had a 40$ gratuity credit, then they said i had to pay this happen on 2 occasions so i feel they over charged me and never gave me the gratuity credit./
Stayed 6 nights in Feb 2025

2/10 Terrible

Tremaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

4/10 Poor

Jonathan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel smells like Mold everywhere, in the lobby, elevator, gym and the room. Makes it hard to breathe. Most staff is very slow and rude
Stayed 3 nights in Mar 2025

10/10 Excellent

Mason Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean staff was great
Stayed 3 nights in Feb 2025

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with nice staff
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, room was perfect minus a stain in the carpet near tv. Overall room was very clean. Breakfast was perfect.
Stayed 1 night in Feb 2025

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite part was that they offered 2 chairs & an umbrella to take to the beach. It's the little things that make me happy 😊
Stayed 5 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2025

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel had a very musty smell to it. Everything in our room felt damp at all times. The breakfast was just ok, usually cold, but I would put my plate of food in the microwave to remedy. The bar was great! Alexandra and Gabriel did an amazing job!
Stayed 4 nights in Feb 2025

10/10 Excellent

Zulay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Shyanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, we were checked in quickly, however, when we went up to our room, we were assigned the incorrect room. We had to go back to the lobby with our luggage and request the correct room. We did not receive help with our luggage either time. The welcoming upon arrival could use much work. We were not given direction of where to go or an explanation of where things were located in the hotel. There was a paper sitting at the front desk that stated the pool would be closed, but had we not seen this paper, we would not have known because the workers did not notify us verbally. Although the paper said the pool would be closed and after getting verbal confirmation of this when asking a worker, there were still people in the pool, so it was quite confusing. We did not receive any explanation of the $40 credit, which was extremely unfortunate because we did not find out until our last day how it could properly be used, so we did not get the most out of it. Communication can use MUCH work at this hotel and would have to be my only complaint.
Stayed 3 nights in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
The property was very close to the airport and within walking distance of restaurants, the beach, and casino.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, clean, and close to the airport. The beds were very comfortable.
Stayed 1 night in Mar 2025

6/10 Okay

Adena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked clean and in good condition but I had a hard time with the damp mildewy odor. I understand that it’s a humid tropical environment but it wasn’t this bad the last time I stayed here.
Stayed 1 night in Mar 2025

4/10 Poor

Namuun

Liked: Property conditions & facilities
We stayed at this place from February 16th to 21st. Everything was average; nothing special. I saw reviews where everyone mentioned that this place smelled moldy and musty. Our room wasn’t that bad, but there was still a little bit of a musty smell. Additionally, I had already booked the hotel and paid the money, but once we arrived, they charged us an extra $468. I knew they would charge an extra for destination fee or something $200, but I wasn’t aware of the additional $268. When I asked about another $268, they said it was a deposit. Receptionist also mentioned that it would be refunded after check-out in 3-5 business days. Now it’s been almost ten days, and they still haven’t refunded my money. I want my money back. It feels like a scam. Next time, we will not stay at this place, and I’m not going to recommend it.
Stayed 5 nights in Feb 2025

8/10 Good

damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jared

Stayed 1 night in Mar 2025