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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Front of property
King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds
Reception
Reception
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View in a map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪2 min drive‬
  • Condado Beach
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Queen Basic Room

Queen Basic Room | Bathroom | Rainfall showerhead, free toiletries, hair dryer, towels

Queen Basic Room

9.4 out of 10
Exceptional
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Traditional Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Standard Room

King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area | 55-inch Smart TV with digital channels, Netflix, Hulu

First Floor Deluxe Suite (2 Twin XLs or 1 King)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Queen Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Queen Standard Room

10.0 out of 10
Exceptional
(5 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor Budget Queen

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Looking Glass Hotel

Hotel in San Juan, near Casino del Mar at La Concha Resort
This smoke-free hotel features free Wi-Fi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottles of water and free toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include baths or showers with a rainfall showerhead. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Looking Glass Hotel. During your stay, you're just a quick walk from San Jorge Children's Hospital. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a terrace
  • Just a 5-minute drive from Pan American Pier and a few minutes from Puerto Rico Convention Center
The Looking Glass Hotel offers its guests a terrace. Public spaces have free WiFi.

This San Juan hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Roll-in shower (145 centimetre wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (61 centimetre high)
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests travelling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 165 out of 220 reviews
Rating 8 - Good. 39 out of 220 reviews
Rating 6 - Okay. 10 out of 220 reviews
Rating 4 - Poor. 4 out of 220 reviews
Rating 2 - Terrible. 2 out of 220 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nacheizka

Liked: Cleanliness, amenities, property conditions & facilities
Excelente alojamiento, el área es tranquila y el hotel muy bonito, como aparece en las fotos.
Stayed 1 night in May 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late at night and it was difficult to find parking. It was our first time in San Juan and intimidating. I felt very safe inside the hotel.
Stayed 1 night in May 2025

8/10 Good

Saul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Convenient location and friendly staff. Always appreciate how understanding they have been when something has come up and they are always willing to help.
Stayed 1 night in May 2025

10/10 Excellent

ALEXANDRIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. I was in room 305. Take note there isn't any elevators but only 4 floors..if that's deciding factor for you. My room was great for me as a solo traveler. Staff were really nice even though I didn't personally have much interaction with them but when I happened to walk by they were chatting pleasantly with guest. There's a food truck lot down the street with a wide variety of food and drinks and other food available (subway, Domino's, etc). Lots of stuff in walking distance even the La Placita hot spot...a 20 minute walk. No fridge or coffee maker, which wasn't a big deal to me; not sure if they're in the bigger rooms but just an fyi. There is a rooftop area and gym equipment for those who want it, as well as an ice maker...just the right size. Don't go trying to fill up your Yetti fishing cooler. There is complimentary coffee and tea in the lobby and you can buy a few last minute items like phone chargers, beach towels rentals, etc.But there is a pharmacy about a block down the road. Lots of stuff you can walk to if you don't mind getting your steps in but of course you can Uber everywhere. I would definitely stay here again, would definitely recommend for the solo traveler or those wanting to avoid the big chains and having to pay resort fees.
Stayed 4 nights in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atencion de empleados muy bueno el servicio👍

Lugar tranquilo y limpio muy bueno
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean. Amazing and helpful staff. Would definitely stay here again!
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect. It was very nice inside the building. It was easy to find. The only inconvenience was finding parking. The staff sent me a text message with check-in information. However, they never answered the following questions regarding parking. Nonetheless, I did truly like the hotel. It smelled super clean. Everything was nicely organized. I would stay again. p.s. Loved the two European-style company cars up front.
Stayed 1 night in Apr 2025

10/10 Excellent

Hernan Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Friendly staff, clean and comfortable. Will visit again I’m sure!

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

The neighborhood not so great and parking could be a problem. We got lucky. But room and the folks very nice. Quiet too.
Stayed 1 night in Apr 2025

10/10 Excellent

Carleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at the Looking Glass Hotel. We spent six nights at this hotel, and wished we could have stayed longer.The staff were exceptional, as well as kind, and knowledgeable, and guide us every step of the way during our stay. Check in, and out, was so good, and smooth. Common areas, rooms, were sparkling clean.The staff's recommendations for restaurants, tours, attractions, and shopping areas, was very helpful as this was our first time visiting San Juan, Purto Rico. My family and I felt super safe, and comfortable. From the hotel, we were close to a 24 hour supermarket that carry various groceries, toiletries, hot foods, souvenirs, etc. Another pro is the hotel's location. This hotel is just ten minutes away from San Juan airport, which makes our vacation even better, without having to encounter long travel to and from the airport. Overall, I would encourage you to just book this hotel if you need comfort, cleanliness, and safety. We will definitely book again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Martynas

Stayed 1 night in Apr 2025

10/10 Excellent

ALLON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpful and willing to to answer any questions
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Stay April 2025

first of all parking was not included, it was an additional 25 per night plus tax, and the parking was a block away. Believe me it is very difficult to find parking on the street day or night. the room was very clean. The rooms lacked any type of sound proofing, it echoed pretty loud, in the middle of the night i can hear people using the bathroom. And you can here every conversation. the ear plugs on the night stand have been a give away.
Stayed 5 nights in Apr 2025

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location
Stayed 2 nights in Mar 2025

8/10 Good

Sparkle

Stayed 1 night in Apr 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Front desk people were frie dly, and suggested restaurants nearby. The place is great and smells of essential oils. Very close to Centro de Bellas artes, and to Kaiju, an amazing Japanese fusion restaurant nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room was very nice and clean and the front desk staff was very helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

marvin n

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Very Good reception people!
Stayed 3 nights in Mar 2025

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic, kind and helpful staff, clean rooms. It smelled fantastic 100 stars.
Stayed 1 night in Mar 2025

10/10 Excellent

Radeep, South Richmond Hill

Travelled with family
Liked: Amenities
The hotel accommodation was beyond our expectation. The Front Desk Clerk, Franny was extremely courteous and professional. Our interaction with her allowed us to have a memorable experience on our first visit to Puerto Rico. She is truly an asset to The Looking Glass Hotel and its customers. I would definitely recommend this hotel to anyone who wants to enjoy the local attractions and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Anisley, Phoenix

Stayed 1 night in Mar 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rated Looking Glass good but they were excellent for what they were. We just didn’t realize they weren’t a full service hotel. No elevator, no restaurant, tiny room and they didn’t want toilet paper flushed due to the delicate plumbing. None of this would prevent us from staying again but know what you are booking. Very clean and friendly/helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Vishnu

Liked: Cleanliness
Stayed 1 night in Mar 2025