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Casa Arum

3.5 star property

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Photo gallery for Casa Arum

Rooftop terrace
Honeymoon Room | Bathroom | Shower, slippers, towels
Honeymoon Room | Bathroom | Shower, slippers, towels
Terrace/patio
Junior Room | Premium bedding, desk, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
101 Salida Real a Querétaro Zona Centro, San Miguel de Allende, GTO, 37700
  • Place, El Mirador Viewpoint
    ‪2 min walk‬
  • Place, Church of San Miguel Arcángel
    ‪10 min walk‬
  • Place, Allende Garden
    ‪10 min walk‬

Room options

View all photos for Signature Room

Signature Room | Premium bedding, desk, free WiFi, bed sheets

Signature Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | Premium bedding, desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room | Premium bedding, desk, free WiFi, bed sheets

Junior Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium Room | Premium bedding, desk, free WiFi, bed sheets

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, desk, free WiFi, bed sheets

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Honeymoon Room

Honeymoon Room | Bathroom | Shower, slippers, towels

Honeymoon Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Premium bedding, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Comfort Room

Comfort Room | Premium bedding, desk, free WiFi, bed sheets

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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The price is €75
includes taxes & fees
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About this property

Casa Arum

This smoke-free hotel features spa services, free breakfast and free Wi-Fi in public areas. Other amenities include a banquet hall.
Casa Arum offers 8 accommodations with complimentary slippers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Casa Arum, you're just a quick walk from El Chorro Street. Free breakfast, free WiFi in public areas and a round-trip airport shuttle (surcharge) are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Just a 2-minute drive from Church of San Miguel Arcángel and 13 minutes from La Gruta Spa
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star San Miguel de Allende hotel is smoke free.

Guests are served a free full breakfast daily from 9:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 12 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 9:00 AM to 11:00 AM
  • Couples/private dining

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Champagne service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 10:00 PM and 7:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (8:00 AM - 11:00 PM) and Friday - Saturday (6:00 AM - 5:30 AM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for USD 20 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (up to 18 years old)
  • Nearby parking fee: USD 12 per night(656 ft away; open 24 hours)
  • Late check-in fee: USD 50 for check-in between 10:00 PM and 7:30 AM
  • Crib (infant bed) fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Casa Arum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:
  • Sunday - Thursday: 8:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Casa Arum Hotel
Casa Arum San Miguel de Allende
Casa Arum Hotel San Miguel de Allende

Casa Arum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 70 reviews
Rating 8 - Good. 15 out of 70 reviews
Rating 6 - Okay. 5 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious, clean room. Delicious breakfast. Lovely staff all around. We would stay here again!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

christina

Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at this hotel. Jesus the front desk guy went above and beyond for us. Beds are so comfortable. Highly recommend.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly, the hotel is beautiful and clean, love it! Will stay here again for sure!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, friendly staff.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is just perfect!!
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and excellent service
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The rooms are clean and chic.The staff were very helpful and friendly.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and warm.The hotel is clean and beautiful.We enjoy the days at there.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Loved this hotel! Location was great, clean and food was homemade. Staff was amazing, caring and welcoming. Will recommend this place to my friends and family.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

BERENICE MARTINEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. The view was stunning and the whole experience was wonderful. Jesus was an outstanding help throughout our stay.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I enjoyed our stay. We thought it was a cozy hotel. Perfect location to walk around and enjoy downtown.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Breakfast was great. Rooms were clean. Jesus at the front desk was very nice and very helpful definitely recommend this hotel.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent bathroom
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Carlyne

Liked: Cleanliness, staff & service, amenities
Room clean but spotty internet
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
The staff was very helpful, the room was comfortable and clean and the breakfasts were wonderful. However, the hotel listing on Hotels.com says that it has a restaurant and bar which they do not have. I wouldn’t have chosen this hotel had I known that. Very disappointing.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to say I had a very lovely time; the staff and the place were excellent, very polite and very respectful. From the moment I arrived, I was greeted with warm smiles and genuine hospitality that made me feel right at home. The ambiance was inviting, with tasteful decor that added to the overall experience. Each meal was a delight, beautifully presented and bursting with flavor, showcasing the chef's talent. I truly appreciated the attention to detail, which made my visit memorable and enjoyable.
Stayed 1 night in Apr 2025
Verified

8/10 Good

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
The property and the room were very nice. The rooftop was incredible with breath taking views. The staff were super friendly and helpful. Great location, walkable to downtown and across the street from the hotel there was a public bus stop. Suggestions: the room was lacking a full sized body mirror. The bathroom was nice and big but was lacking storage. I would definitely stay there again
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & helpful. Made it easier for us as they spoke English very well. Little noisy on street. Good value.
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!! The property is beautiful! My room was cozy , big and has a great spa like bathroom. The bathrobes are a plus. Jesus at the front fest was nice, courteous and helpful. Our rooftop breakfast was delicious and the cooks were willing to satisfy our hunger with their excellent cooking skills. I will definitely come back to this hidden gem.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Our check in was very easy and they let us check in earlier than check in time. It’s a very small quiet Hotel. The only thing that it did not have was a blow dryer and iron and ironing board. Also they do offer free breakfast but we were offered the same breakfast 2 days in a row. So we went elsewhere for breakfast out second day stay. But otherwise everything else checked out great.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect! Walking distance to El Mirador! The hotel is very clean! Our room was amazingly beautiful! Very cozy!! I love the rooftop too! Plus the free breakfast! The staff— KARLA— is amazing!! She is very helpful! I don’t know how to speak spanish and when i had to change our bus schedule she didn’t hesitate to help me! She is very friendly too! Thank you so much for your help Karla!! I will surely stay to this hotel again.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

elizabeth

The pictures and videos showed the rooms a lot bigger than they actually are. They did not provide clean sheets when they cleaned the room, they offered breakfast and we showed up and there was nothing.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities
The check-in process was smooth and welcoming. The front desk clerk stood out with exceptional hospitality, offering helpful suggestions for nearby vegan-friendly restaurants to accommodate my wife’s dietary preferences—a much-appreciated gesture. Our room was clean, tastefully renovated, and thoughtfully decorated, which made our stay quite comfortable. However, the complimentary breakfast left a lot to be desired. It’s served on the rooftop, which unfortunately felt neglected—the floors hadn’t been swept and everything looked dusty. The service during breakfast was poor, and the chilaquiles I ordered were overwhelmingly large and sadly inedible due to their taste. It’s disappointing that such a potentially charming rooftop experience fell short of basic cleanliness and quality standards.
Stayed 1 night in Aug 2025
Verified

8/10 Good

andres a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sitio ..costo /beneficio . Prefiero los colchones duros, pero en general estuvo bien.
Stayed 1 night in Oct 2025