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Dreams La Romana Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Dreams La Romana Resort & Spa - All Inclusive

On the beach, white sand, beach cabanas, beach umbrellas
Creator video - submitted by Journeyswithkris
Lobby
2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
8 bars/lounges, 2 swim-up bars, poolside bar, beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia, 23000
  • Place, Bayahibe Beach
    ‪4 min walk‬
  • Place, Monumento Natural Punta Bayahibe
    ‪18 min walk‬
  • Place, Magallanes Beach
    ‪5 min drive‬
  • Airport, La Romana (LRM-La Romana Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View (1 king bed)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Partial Ocean View (1 king bed)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Oceanfront (Preferred)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Garden View (Preferred, Swim-Out)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Queen Beds, Garden View (Preferred, Swim-Out)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Partial Ocean View (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Queen Beds, Partial Ocean View (Preferred)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Garden View (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Queen Beds, Garden View (Preferred)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Garden View (Preferred, Swim-Out)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Garden View (Preferred, Swim-Out)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Suite, 1 King Bed, Oceanfront (Preferred)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Oceanfront (Preferred)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Garden View (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Garden View (Preferred)

  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Partial Ocean View (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Partial Ocean View (Preferred)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Garden View (Preferred)

Premium bedding, pillow-top beds, minibar, in-room safe

Club Suite, 1 King Bed, Garden View (Preferred)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed with Sofa bed (Preferred Club)

Premium bedding, pillow-top beds, minibar, in-room safe

Family Suite, 1 King Bed with Sofa bed (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • All-inclusive
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4.5 out of 5, Wonderful, 1,003 reviews
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includes taxes & fees
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About this property

Dreams La Romana Resort & Spa - All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams La Romana Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Dreams La Romana Resort & Spa - All Inclusive offers 418 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Dreams La Romana Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Bayahibe Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Spices Market - Buffet, one of the property's 8 restaurants and 8 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to body wraps, massages or aromatherapy at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Steps from Bayahibe Beach and 5 minutes by car from Monumento Natural Punta Bayahibe
Dreams La Romana Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Dreams La Romana Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San Rafael del Yuma resort.

Spices Market - Buffet – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ausangate - Peruvian – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Camino – This restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Maravento – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Coastal Grill – This restaurant serves lunch and light fare. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ausangate - Peruvian
  • Coastal Grill
  • El Camino
  • Maravento
  • Spices Market - Buffet

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (7,975 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dreams La Romana Luxury
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Dreams Luxury All Inclusive
Dreams Romana Luxury All Inclusive
Dreams Romana Luxury
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort
Hilton Romana All-Inclusive Family
Hotel Hilton La Romana, an All-Inclusive Family Resort
Hilton La Romana an All Inclusive Family Resort
Dreams La Romana Luxury All Inclusive
Hilton Romana Inclusive Family

Dreams La Romana Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1004 reviews
Rating 8 - Good. 224 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 36 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus Omin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deben mejor los snack, se debe esperar hasta las 12 pm para un snack hasta en parque acuático y el único disponible es el de la recepción y no tiene un buena variable
Stayed 4 nights in Oct 2025

10/10 Excellent

Yovanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien. Servicio, comida, playa, piscina y las instalaciones.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paloma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Flor is the best housekeeper. Jose bartender in the pool wonderful. Great food, drinks, service.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No the beach was nice
Stayed 2 nights in Oct 2025

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 3 nights in Sep 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't appreciate having to pay $15 a day to leave the hotel.... (shuttles to main road....? ) didn't appreciate being asked every 2 minutes who I was .. (ROOM# )or where i was going.... (if they are so secure... why bother clients... ???) I'm all for security , but, not letting people on THE COMPOUND to pick you up..after providing car and driver info... they want EVERYONE'S ID. ...yeah. Not for me, staff was great ... awesome.. went out their way , rules need to be addressed.... not convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a family, friendly hotel. The VIP access did not have a lot of perks or the staff was not knowledgeable of this. Either way I didn’t get any benefits of a VIP.
Stayed 1 night in Sep 2025

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort!
Stayed 2 nights in Aug 2025

10/10 Excellent

Amelio

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and peaceful
Stayed 4 nights in Aug 2025

10/10 Excellent

Aneury

Stayed 5 nights in Aug 2025

10/10 Excellent

Rafael

Travelled with family
Stayed 3 nights in Aug 2025

10/10 Excellent

Yandira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort and the beach was beautiful
Stayed 3 nights in Aug 2025

8/10 Good

Joely

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really love the place for all options available for kids . Shows , pools , water park and entertainment. Price is affordable and some of the staff are good. Food is good I will stay away from products containing milk . All overall it’s good.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun week!
Stayed 5 nights in Aug 2025

8/10 Good

Virsavia, North haledon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good was ok. Hoped for better restaurants
Stayed 5 nights in Aug 2025

10/10 Excellent

Adelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great about this resort. My family and i are planning to return very soon. We enjoyed the room service specifically for breakfast time as we love to sleep in. No elevators was a bummer specially since i had a one year old and a 3 year old but after a day or two we got used to it. For the most part we were out on the pool or beach so we didnt use the stairs as much.
Stayed 2 nights in Jul 2025

10/10 Excellent

exsunn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es expectacular solo tengo una observación no hay elevadores y las personas necesitan elevadores cuando estás en el 3 pizo lo demás súper espectacular la atención de todos los que trabajan en el hotel fue muy profesional y buena volvería a esta propiedad sin duda pero por favor necesitan actualizar el elevador
Stayed 7 nights in Aug 2025

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience there!
Stayed 6 nights in Aug 2025

10/10 Excellent

Kirsis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time in this hotel and again it didn't fail our expectations. From the check-in to the check-out, it was all a nice experience. All staff were pleasant and thoughtful. Still remember the smile, humbleness and helpfulness of Bienvenido in the main buffet. You can tell they have all been well trained. We were part of the ‘preferred club’ which gives you access to special areas with food, food and private beach area. We had a blast!
Stayed 2 nights in Jul 2025

8/10 Good

Ramiro Alfonso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel property is really pretty. 80% of staff is very nice, other 20% they either dislike being asked things or they just hate their job. You can tell they are understaffed (and overbooked) so this is why they might not have ideal staff on each role and they struggled to check in guests on time and to correct rooms. Room smelled like humidity all trip long and they couldn't solve it (they didn't even offer to change rooms) our “personal concierge” wasn't really even a “concierge” and he tried to sell us a “family promotion” almost every day so be aware of that. The two tours we did were phenomenal! (Snorkel trip to Isla Catalina) and 9-in-1 activities in a park. Best part of trip. Restaurants were good (not great) with the buffet being always best option. Spa was “ok” masseuses are not as good as Ive seen in other places. Wife got stung by bee and when we went to get cream in “first aid area” they wanted to charge us $200. Crazy Overall good for families given price but they need to improve staff, relay expectations about place from get go and get better at room readiness.
Stayed 7 nights in Jul 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

LISBET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing absolutely beautiful, clean, well located, they make sure you feel on vacation is our 3 years in this place and for sure we will be back. Bienvenido in the bufo has excellent costumer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Jul 2025