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Hotel Sandakan

3.0 star property

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Photo gallery for Hotel Sandakan

2 restaurants, breakfast, lunch, dinner served; Malaysian cuisine
Deluxe Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi
Junior Studio Suite | 1 bedroom, desk, iron/ironing board, free WiFi
Superior Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

View in a map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000
  • Place, Sandakan Harbour Mall
    ‪3 min walk‬
  • Place, Agnes Keith House
    ‪7 min walk‬
  • Place, Saint Michael's and All Angels Church
    ‪8 min walk‬
  • Airport, Sandakan (SDK)
    ‪14 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Studio Suite

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

1 bedroom, desk, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 2

View all photos for Standard Single Room

1 bedroom, desk, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1

View all photos for Deluxe Family Room

1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 2

View all photos for Deluxe King

1 bedroom, desk, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Selingan Deluxe Family

1 bedroom, desk, iron/ironing board, free WiFi

Selingan Deluxe Family

  • Sleeps 2

View all photos for Selingan Superior Twin

1 bedroom, desk, iron/ironing board, free WiFi

Selingan Superior Twin

  • Sleeps 2

View all photos for Selingan Deluxe King

1 bedroom, desk, iron/ironing board, free WiFi

Selingan Deluxe King

  • Sleeps 2

View all photos for Executive Suite

1 bedroom, desk, iron/ironing board, free WiFi

Executive Suite

  • Sleeps 2

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Outdoor pool, pool loungers

Sabah Hotel Sandakan

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 354 reviews
The price is €78
includes taxes & fees
15 Oct - 16 Oct
Sabah Hotel Sandakan

About this property

Hotel Sandakan

Hotel in Sandakan with 2 restaurants and 24-hour front desk
2 restaurants, concierge services and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and wedding services.
Hotel Sandakan offers 105 air-conditioned accommodations, with complimentary bottles of water. This Sandakan hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and bidets. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Sandakan, you're just a quick walk from Sandakan Heritage Trail. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy Malaysian cuisine while dining at Palm Cafe
  • Services include dry cleaning/laundry, a concierge and wedding services
  • Steps from Sandakan Heritage Trail and 4 minutes on foot from Sandakan Harbour Mall
There are 2 restaurants on site. WiFi is free in public spaces. There are 2 meeting rooms available. The business-friendly Hotel Sandakan also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

This 3-star Sandakan hotel is smoke free.

Palm Cafe – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner.
Palm Garden – This restaurant specialises in dim sum and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants

Restaurants on site

  • Palm Cafe
  • Palm Garden

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 75.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Reviews

Hotel Sandakan Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 20 out of 87 reviews
Rating 8 - Good. 30 out of 87 reviews
Rating 6 - Okay. 31 out of 87 reviews
Rating 4 - Poor. 3 out of 87 reviews
Rating 2 - Terrible. 3 out of 87 reviews

Reviews

6/10 Okay

Sharlene

Travelled with partner
The property is central to a few attractions that we wanted to see and do.The staff is kind and eager and keen to help.When i booked our stay i chose the junior suite with a bath because i like baths after long walks but the bath plug wasn't working and it looked like it wasn't working for some time.We had a pleasant stay apart from that's.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a piece of luxury in an interesting place - don't let the exterior building fool you. You can be walking into another world in Sandakan and Hotel Sandakan is a sanctuary amongst it. The staff emulate the local Sabahan hospitality and friendliness, I will stay again next time.
5th floor in-room bathroom
5th floor suite
5th floor room entry
Entrance
Stayed 2 nights in Apr 2025

8/10 Good

Christopher, Chandler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities in a convenient location. Very noisy with the Mosque next door.
Stayed 3 nights in Jan 2025

8/10 Good

Christopher, Chandler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice hotel with very friendly staff. Breakfast is great! Outside noise is the only big complaint.
Stayed 6 nights in Jan 2025

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Hotel Sandakan met our needs for a one night stay. The beds were comfortable and the AC kept things quite cool. As I expected, the hotel is older and as such a bit run down. The free breakfast had ample selection for our family. For a short trip, I would stay here again.
Stayed 1 night in Dec 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort

Very poor

It was so bad after we stayed for one night we asked for a refund for our other 3 nights & booked another hotel.
Stayed 4 nights in Aug 2024

6/10 Okay

Emma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
A/C was a big plus, but overall the room was pretty dirty. No fridge in the room. Staff were very nice and friendly.
Stayed 1 night in Jun 2024

8/10 Good

Y onne

Stayed 1 night in May 2024

8/10 Good

Jen, Elanora

Liked: Cleanliness, staff & service, property conditions & facilities
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Stayed 1 night in Mar 2024

8/10 Good

Dale, Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Stayed 4 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for short stay in Sandakan

There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort

Convenient location

Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019

4/10 Poor

Inge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Can you take the bad with the good?

his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big, clean and comfy

I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Inaccurate information.

Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
Stayed 2 nights in May 2019

8/10 Good

Ievgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great hotel in the past, needs maintenance today

I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Stayed 2 nights in Apr 2019

8/10 Good

Jared

Liked: Cleanliness, staff & service, room comfort

Dated but friendly

The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

KIRTI

Liked: Cleanliness, property conditions & facilities, room comfort

Stay

Not so good as I was told by the reception no breakfast in my booking email received by the hotel when actually my booking was with BF.
Stayed 1 night in Mar 2019