Iberostar Heritage Grand Mencey
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Reviews
Popular amenities
- Bar
- Room service
Explore the area

- Rambla de Santa Cruz2 min walk
- Garcia Sanabria Park2 min walk
- Plaza de Espana13 min walk
- Santa Cruz de Tenerife (TFN-Tenerife North)11 min drive
- Expect exceptional service
- Extra savings and perks for BONUS+ members
Room options
View all photos for Family Room (2 Adults & 1 Child)

Family Room (2 Adults & 1 Child)
- 45 sq m
- 1 bedroom
- City view
- Sleeps 3
- 1 King Bed OR 2 Single Beds
View all photos for Double Room Single Use

Double Room Single Use
- 31 sq m
- City view
- Sleeps 1
- 1 King Bed OR 2 Single Beds
View all photos for Junior Suite

Junior Suite
- 45 sq m
- Sleeps 3
- 1 King Bed OR 2 Single Beds
View all photos for Double Room, Garden View (single use)

Double Room, Garden View (single use)
- 36 sq m
- Sleeps 1
- 1 King Bed OR 2 Single Beds
View all photos for Suite

Suite
- 51 sq m
- 1 bedroom
- City view
- Sleeps 3
- 1 Queen Bed
View all photos for Superior Double Room

Superior Double Room
- 29 sq m
- City view
- Sleeps 2
- 1 King Bed OR 2 Single Beds
View all photos for Family Room

Family Room
- 45 sq m
- Sleeps 4
- 1 King Bed OR 2 Single Beds
View all photos for Double Room

Double Room
- 31 sq m
- City view
- Sleeps 3
- 1 King Bed OR 2 Single Beds
View all photos for Double Room (with Garden)

Double Room (with Garden)
- 31 sq m
- Sleeps 3
- 1 King Bed OR 2 Large Single Beds
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About this property
Iberostar Heritage Grand Mencey
This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Free Wi-Fi (speed: 25+ Mbps)
- Enjoy international cuisine at Los Menceyes, one of the property's 4 restaurants and 2 bars/lounges
- Buffet breakfast served daily for a fee
- Take a swim in the outdoor pool
- Indulge with body treatments, body scrubs or body wraps at Spa Sensations
- Services include dry cleaning/laundry, a concierge and tour or ticket assistance
- On-site recreation includes a gym, a steam room and a sauna
- Guests have great things to say about the breakfast and the helpful staff
- Steps from Rambla de Santa Cruz and Garcia Sanabria Park
Business amenities include a business centre and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.
Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.
Awards and affiliations
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi and wired internet
Parking and transport
- Offsite parking available (EUR 12 per day)
- Limited on-site parking
- Wheelchair-accessible parking available
- Onsite parking includes off-street options
Food and drink
- Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
- 2 bars/lounges
- 4 restaurants
- A poolside bar
- Snack bar/deli
Restaurants on site
- Los Laureles
- Los Menceyes
- Restaurante Kon·Tiki
- Restaurante Papa Negra
Things to do
- Full-service spa
- Health club
- Outdoor pool
- Piano
- Pilates classes
- Sauna
- Steam room
- Yoga classes
Family friendly
- Laundry facilities
- Outdoor pool
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- ATM
- Laundry facilities
- Luggage storage
- Safe at front desk
- Water dispenser
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Tour and ticket assistance
- Wedding services
Business services
- 9 meeting rooms
- Business centre
- Conference centre
Outdoors
- Garden
- Terrace
Full-service spa
- 6 treatment rooms
- Body scrubs
- Body wraps
- Couples treatment rooms
- Facials
- Hot tub
- Manicures/pedicures
- Massage
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 1 accessible parking space
- Lift (279 centimetre wide door)
- Stair-free path to entrance
- Visual alarms in hallways
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business centre
- Wheelchair-accessible gym
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
More
- 1 building
- 100% renewable energy
- 4 floors
- Annual offsets purchased for at least 10% of carbon footprint
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- At least 80% organic food
- Banquet hall
- Built in 1950
- Comprehensive food waste policy
- Comprehensive recycling policy
- Designated smoking areas
- Double-glazed windows
- Humane treatment of captive wild animals
- Local artist showcase
- Local culture and ecosystem education
- Locally-owned and organised tours and activities
- Reception hall
- Vegan dining options
- Vegetarian breakfast available
- Vegetarian dining options
- Water dispenser usage encouraged
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Bathtub or shower
- Dressing gowns
- Free toiletries
- Hair dryer
- Private bathroom
- Slippers
- Towels provided
Entertainment
- HDTV with satellite channels
Food and drink
- Coffee/tea maker
- Limited room service
- Minibar
More
- Air conditioning
- Bulk dispensers for toiletries
- Desk
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Individual decor
- Individual furnishings
- Laptop workspace
- LED lighting
- Phone
- Recycling
- Safe
- Soundproofed rooms
- Water-efficient showers
- Water-efficient toilets
Policies
Check-in
Check-out
Special check-in instructions
Access methods
Pets
- No pets allowed, but service animals are welcome
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children
- Nearby parking fee: EUR 12 per day (66 ft away)
- Facilities fee: EUR 20 per person, per day and includes use of: spa
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
We should mention
- On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- Registered guests are the only ones allowed to be in guestrooms.