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The Aqua Pacific Hotel

2.0 star property

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Photo gallery for The Aqua Pacific Hotel

Indoor pool, seasonal outdoor pool
View from property
Classic 1 King Bed | Premium bedding, pillow-top beds, individually decorated
Reception
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
330 Ocean St., Santa Cruz, CA, 95060
  • Place, Santa Cruz Beach Boardwalk
    ‪11 min walk‬
  • Place, Santa Cruz Wharf
    ‪16 min walk‬
  • Place, Mystery Spot
    ‪9 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, individually decorated

Standard Double Room, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(35 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room with Jacuzzi Tub

Premium bedding, pillow-top beds, individually decorated

King Room with Jacuzzi Tub

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic 1 King Bed

Classic 1 King Bed | Premium bedding, pillow-top beds, individually decorated

Classic 1 King Bed

7.6 out of 10
Good
(18 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for City Single Queen Room

City Single Queen Room | Premium bedding, pillow-top beds, individually decorated

City Single Queen Room

8.6 out of 10
Excellent
(9 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room 1 King Bed

Deluxe Room 1 King Bed | Premium bedding, pillow-top beds, individually decorated

Deluxe Room 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed - ADA

Premium bedding, pillow-top beds, individually decorated

Room 1 King Bed - ADA

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

The Aqua Pacific Hotel

Hotel with free parking, near Santa Cruz Wharf
An indoor pool, a seasonal outdoor pool and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a vending machine. Housekeeping is available on request.
The Aqua Pacific Hotel offers 36 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Aqua Pacific Hotel. During your stay, you're just a quick walk from Ocean Street. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a lift and a vending machine
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 2-minute drive from Santa Cruz Wharf and a few minutes from Monterey Bay
  • Dogs welcome for a fee
The Aqua Pacific Hotel offers its guests an indoor pool and a seasonal outdoor pool. WiFi is free in public spaces. The Aqua Pacific Hotel also features a vending machine, concierge services, and express check-out. Free self parking is available.

Smoking is allowed in designated areas at this Santa Cruz hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle tours
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Microwave on request
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 35
Late check-in subject to availability
Late check-in fee: USD 40 for check-in between 11:30 PM and 8:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The property charges 3.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Cots (infant beds) are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-in fee: USD 40 for check-in between 11:30 PM and 8:00 AM
  • In-room microwave fee: USD 5
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 30 per day
  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 April and close on 31 October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Aqua Pacific Inn
The Aqua Pacific Hotel Hotel
The Aqua Pacific Hotel Santa Cruz
The Aqua Pacific Hotel Hotel Santa Cruz

The Aqua Pacific Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 751 reviews
Rating 8 - Good. 171 out of 751 reviews
Rating 6 - Okay. 93 out of 751 reviews
Rating 4 - Poor. 72 out of 751 reviews
Rating 2 - Terrible. 76 out of 751 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jack

Liked: Amenities
The guests above sounded like they were running a marathon and were very noisy well into the late evening, the caulking in the shower had mold (dark something around the tub, the toilet would run every 10-15 minutes and between all that I did not get a good night’s sleep, I went for breakfast and even drove 5 miles back going to tell the hotel staff of my concerns but the office was still closed at around 7:00am, so I went on my way. If I am in Santa Cruz again it won’t be one of my choices.
Stayed 1 night in Aug 2025

8/10 Good

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Can't beat the price for being in Santa Cruz. The staff was friendly and attentive to our needs as far as room size and accommodating for small loud children (soundproof rooms available) However the Jacuzzi in the room didn't, ice machine was out of order, elevator was out of order. Would use again if I'm found in a pinch for board in Santa Cruz last minute.
Stayed 1 night in Aug 2025

8/10 Good

Maitlyn

Stayed 3 nights in Aug 2025

8/10 Good

Nathaly

Liked: Staff & service

Nice hotel

The front desk person was extremely sweet and helpful, and for the price the location is amazing! Just a short walk to the Boardwalk. The room was nice enough to sleep in, just the bathroom is dated/you can see the paint chipping off the walls. Overall it was a good stay, did not use the pool but saw other guests enjoying it!
Stayed 1 night in May 2025

6/10 Okay

PATRICIA, Santa Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in I had to wait for at least 15 minutes no one was in the office it’s line manager lives on premises I called several time on my phone . We got into to the room and the window was open
Stayed 1 night in Jul 2025

10/10 Excellent

Marisol

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and beautiful. Beds could be a little better mattresses.
Stayed 1 night in Jul 2025

2/10 Terrible

james eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so so, the traffic noise was awful. mold on bath ceiling, bed railing was unsafe ,flooring was coming off.ice machine was Unsafe parking. Not recommended at all
Stayed 1 night in Aug 2025

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go to

As always, aqua pacific was a perfect place to stay during my business trip. Clean, accessible, and safe.
Stayed 2 nights in Aug 2025

8/10 Good

JEANNIE

Stayed 4 nights in Jul 2025

8/10 Good

Amanda

Stayed 1 night in Jul 2025

6/10 Okay

Mary-Sharon

Stayed 2 nights in May 2025

2/10 Terrible

Filomena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old looking, elevator didn’t work so we had to go up 3 floors of stairs and we are disabled! VERY DISAPPOINTED!!! Will not stay there again!!!
Stayed 2 nights in Jul 2025

8/10 Good

Molly, Templeton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool was nice. Room was fairly nice with comfy beds. Was disappointed on Tuesday morning when I went to get coffee and the office was closed.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better options out there

This hotel was definitely not what we expected. Seemed like a small extension of an apartment complex. Elevator was out of order, parking was uncomfortable and sketchy, nearly no amenities to speak of. The room was super small and musty. Any time anyone in surrounding rooms turned their water on it sounded like a jackhammer which does not aid in sleeping for any period of time. Front desk employee was pleasant but the hotel is a solid NO from me.
Stayed 1 night in Aug 2025

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was nothing like the pictures. Very noisy. Things were poorly remodeled and things falling apart. Shower leaked bad. Checked out a whole day early cause people were swimming and screaming till 2 in the morning. Was not a fun trip and would never go back
Stayed 3 nights in Jul 2025

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The office hours wer horrible. I am an early riser and the coffee was not available because office did not open til 8am. So i went to 7 eleven across the street. Pool and hot tub closed at 10am to me thats too early. Had to ask for towels twice. No daily cleaning.
Stayed 2 nights in Jul 2025

6/10 Okay

Darold

Stayed 2 nights in Jul 2025

10/10 Excellent

Brenda E

Stayed 1 night in Jul 2025

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Clarissa

Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Medeline Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Luz

Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was easy and quick. The room was dirty however. There was what appeared to be cooking oil stains on the ceiling and on the wall above the closet area. The body wash, shampoo, and conditioner dispensers were all completely empty. About half of the lights in the indoor pool/ hot tub area were out, making the place dark and dingy. The check out process was also confusing. We waiting for someone at the check out office for about 10 min but no one ever attended us. There was also no box available to drop off the key cards. We ended up leaving the key cards on the desk and hoping they’d be received. Overall a subpar stay. I would avoid staying here again whenever I’m back in town.
Stayed 1 night in Jul 2025

2/10 Terrible

Joey, ALAMEDA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Definitely not worth $380+ per night for this motel. The room is small and outdated. It is very noisy even thought there is an after 10pm quiet time. The noise comes from the homes immediately next to the motel. People crank up the music and the motel building actually vibrates. I would not come back again
Stayed 1 night in Jul 2025

10/10 Excellent

Ramie

Really nice property, clean rooms and warm pool!
Stayed 1 night in Jul 2025