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Prinsotel Alba Hotel Apartamentos

4.0 star property

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Photo gallery for Prinsotel Alba Hotel Apartamentos

Marina
Exterior
Terrace/patio
View from property
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle Conillera, S/N, Santanyi, Balearic Islands, 07660
  • Place, Cala Gran
    ‪2 min walk‬
  • Place, Cala d'Or Marina
    ‪10 min walk‬
  • Place, Cala Ferrera Beach
    ‪11 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, individually furnished, desk, blackout curtains

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony

1 bedroom, individually furnished, desk, blackout curtains

Suite, 2 Bedrooms, Balcony

  • Garden view
  • 47 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Prinsotel Alba Hotel Apartamentos

3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Prinsotel Alba Hotel Apartamentos offers 226 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Each accommodation is individually furnished. Flat-screen televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Prinsotel Alba Hotel Apartamentos, you're just a quick walk from Cala Gran. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body scrubs, manicures and pedicures or body wraps at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Cala Gran and 7 minutes on foot from Caló de ses Dones
Prinsotel Alba Hotel Apartamentos offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Prinsotel Alba Hotel Apartamentos.

This 4-star Santanyi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 10:30 AM.
Restaurante KitchenMarket – This buffet restaurant serves breakfast and dinner.
PICCO – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
Grill – This steakhouse only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 6 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Grill
  • PICCO
  • Restaurante KitchenMarket

Things to do

  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Prinsotel Alba Hotel Santanyi
Prinsotel Alba Santanyi
Prinsotel Alba Hotel
Prinsotel Alba
Prinsotel Alba
Prinsotel Alba Spa
Prinsotel Alba & Spa Santanyi
Prinsotel Alba & Spa Apartment
Prinsotel Alba & Spa Apartment Santanyi

Prinsotel Alba Hotel Apartamentos Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 116 out of 340 reviews
Rating 8 - Good. 162 out of 340 reviews
Rating 6 - Okay. 44 out of 340 reviews
Rating 4 - Poor. 14 out of 340 reviews
Rating 2 - Terrible. 4 out of 340 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Dante

Stayed 6 nights in Aug 2024

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping did not really clean our room each day. Towels were not replaced during our whole 5 day stay, even when left on floor. They were just hung up again each time, which seemed odd. Overall lovely resort.
Stayed 5 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
We love the property as it was walking distance from several nice beaches and the Center. The staff were pleasant and helpful. However, the rooms are a bit dated. There was a water drip coming from the ceiling in our room. Overall we enjoyed our stay.
Stayed 3 nights in Aug 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms
Stayed 5 nights in Aug 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Great facilities and convenient location. The children’s entertainment was great and the staff were all very helpful and friendly.
Stayed 7 nights in Aug 2024

8/10 Good

sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing

Perfect location, right next to the beach and plenty of restaurants, bars and shops within walking distance. Room was so nice, very clean and modern. Breakfast buffet was very good with plenty of options. Only downside was the wifi never worked.
Stayed 5 nights in Jun 2024

4/10 Poor

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in experience was horrible. The employees were not welcoming at all and gave very vague information on how to go to my room (the hotel has multiple buildings), it really felt like I was bothering them… I asked for a different room right away (they gave me a room above the restaurant and the pool) because, as a solo traveler, I preferred to be in a quiet area. The employee had no desire to help or empathy and said that the room was on the second floor and I wouldn’t hear anything… I, of course, heard everything, the rooms are not well isolated. The pool was extremely noisy with nighttime animation, music, people and kids being very loud. The room when I checked in was not very clean (sand on the floor, hair in the shower). The bedsheets are extremely uncomfortable and the towels were old and overused. I do not recommend this hotel, it’s not worthy of 4 stars at all.
Stayed 4 nights in Jun 2024

6/10 Okay

MaryEllen

Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to beach
Stayed 4 nights in May 2024

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really well located for the local beaches, shops and restaurants. Staff are all helpful (the activity organiser works especially hard) and the property is kept in good condition and clean. The pools are also great for young children. The only negative is as other guests have said, there is no sound proofing in the rooms and so you can easily hear your noisy neighbours, the bins being collected or the evening entertainment (wherever your room may be), although the entertainment does stop reasonably early. Definitely the best hotel we have stayed in Cala D’Or and so would recommend
Stayed 7 nights in Sep 2023

2/10 Terrible

Gentjana

Slow, old and mold everywhere. Food is soooo bad.
Stayed 8 nights in Aug 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and excellent food choice. Great location and hotel surroundings well kept. Far too crowded around the pool and no chance of a sunbed with people reserving with towels which is a shame. Overall we had a great stay - thank you!
Stayed 4 nights in Aug 2023

10/10 Excellent

Eve

Stayed 7 nights in Aug 2023

10/10 Excellent

SUN A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property, located right next to Cala Gran (3 minute walking distance! Our room was spacious and clean, and it even came with kitchen utensils if needed. The property is huge and is beautifully maintained. We loved how close it was to the downtown area with many food options, and how it was even closer to the water. The staff was also wonderful and generous. They welcomed us and made us feel comfortable, and assisted us with our many needs!
Stayed 1 night in Oct 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time at the Prinsotel Alba
Stayed 5 nights in Sep 2022

8/10 Good

graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Ali

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Perfect for young families

Perfect for families, would have given 10/10 given the price but room cleaning was consecutively poor standard.
Stayed 7 nights in Jul 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous for a family holiday.

Fabulous hotel for families. Rooms spacious, very clean(daily maid Service) and comfortable. Staff throughout Hotel were all lovely and great kids club. Good pools and several toddler pools and only 2mins from the beach.
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff where very helpful and always ready and go to the extra mile.
Stayed 6 nights in Oct 2019

6/10 Okay

Jonathan C.

Excellent location

A large hotel in an excellent location - ideal for beaches, restaurants and bars. Unfortunately the hotel was full of very young and noisy children. Sun beds were reserved from early in the morning, although supposedly not allowed to, so no descent places to sit with an umbrella. Entertainment was diabolical.
Stayed 21 nights in Sep 2019

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Hotel continues to maintain its high standards. Clean well appointed rooms, manicured gardens, friendly helpful pleasant staff, excellent pool area. 3 minutes to beach. 5 minutes to Cala d'Or main town.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, clean apartments and friendly staff. Downsides; bedroom window was near the road and let alot of sound in which kept us up at night, having to pay extra for the safe seemed unnecessary and unusual.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful. A special mention for Bruno who works in reception.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service
Despite having two disabled people in our party and requesting suitable apartments at the time of booking and by emailing the hotel directly, we were placed in the furthest apartments from the hotels facilities which was situated up a flight of several stairs. We were eventually moved to more suitable apartments after making a complaint, however this was not without issues and was badly handled by management
Stayed 10 nights in Sep 2019