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Casona Bustamante

3.0 star property

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Photo gallery for Casona Bustamante

Terrace/patio
A sign for "Hotel Boutique Tremo" with a decorative lantern above it.
A hotel entrance with a sign reading "Hotel-Boulevard Trento."
Terrace/patio
Classic Triple Room, 1 Bedroom | Free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available

Explore the area

View in a map
Viña del Mar 31, Santiago, 7500000
  • Place, Teatro Universidad de Chile
    ‪4 min walk‬
  • Place, Lastarria District
    ‪12 min walk‬
  • Place, Santa Lucia Hill
    ‪15 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, a bedside table with a lamp, a mirror, a small shelf with a plant, and a bathroom visible through an open door.

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Free WiFi, bed sheets

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom | Free WiFi, bed sheets

Classic Triple Room, 1 Bedroom

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Casona Bustamante

This hotel features a rooftop terrace, concierge services and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe.
Casona Bustamante offers 12 accommodations with a hairdryer. LED televisions come with cable channels. This Santiago hotel provides complimentary wired and wireless Internet access.
With your stay at Casona Bustamante, you're connected to a shopping centre and just a quick walk from Teatro Universidad de Chile. You'll find features such as free WiFi in public areas, plus a rooftop terrace and breakfast (surcharge).
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 13 minutes by foot from Santa Lucia Hill and a 2-minute drive from Clinica Santa Maria
  • Airport shuttle service available for a fee
Casona Bustamante offers its guests a rooftop terrace, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.
For a fee, guests can enjoy a to-go breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily on-the-go breakfast available 8:00 AM to 10:00 AM for a fee: USD 1 per person

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Casona Bustamante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 1 per person
  • Airport shuttle fee: USD 70 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Boutique Tremo Bustamante Santiago
Hotel Boutique Tremo Bustamante
Boutique Tremo Bustamante Santiago
Boutique Tremo Bustamante
Hotel Boutique Tremo Bustamante Santiago
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Santiago Hotel Boutique Tremo Bustamante Hotel
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Hotel Boutique Tremo Bustamante Santiago
Boutique Tremo Bustamante Santiago
Boutique Tremo Bustamante
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Santiago Hotel Boutique Tremo Bustamante Hotel
Hotel Hotel Boutique Tremo Bustamante
Tremo Bustamante Santiago
Hotel Boutique Tremo Bustamante Santiago
Boutique Tremo Bustamante Santiago
Boutique Tremo Bustamante
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Tremo Bustamante Santiago
Casona Bustamante Hotel
Casona Bustamante Santiago
Hotel Boutique Tremo Bustamante
Casona Bustamante Hotel Santiago

Casona Bustamante Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 59 reviews
Rating 8 - Good. 20 out of 59 reviews
Rating 6 - Okay. 15 out of 59 reviews
Rating 4 - Poor. 9 out of 59 reviews
Rating 2 - Terrible. 5 out of 59 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, habitación acogedora y rico desayuno
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Yonathan

Disliked: Amenities
Para el precio estaba bien.
Stayed 1 night in Jan 2026
Verified

8/10 Good

FRANCIELE C

O hotel é simples, mas nao
Stayed 11 nights in Oct 2025
Verified

2/10 Terrible

Igor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo, agua gelada no inveno, pessoas da recepção totalmente despreparadas, cafe da manha não foi entregue, limpeza terrível nos deram toalhas sujas atendimento pessimo
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Excelente lugar a pasos del patio bellavista
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Rommina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo

Lindo lugar , rico desayuno , La gente que atiende un 7. Solo que la aplicación donde solicite la reserva me confirmo que estaba ok pero no habían habitaciones. Pero ellos muy amables nos dirigieron a otro hotel.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel. The staff were really nice. The room was small, but comfortable. The only problem I had was that my room was next to the laundry, so I could hear the washing machine going all day. Nice included breakfast and good wi-fi.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Paula Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

El hotel está bien ubicado. Buen servicio. Difícil acceso al desayuno lo sirven en la terraza y sólo se accede por escaleras
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice staff, clean and functional boutique hotel. Wear and tear shows a bit and beds could be upgraded.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Sean

Liked: Cleanliness, staff & service

Great location. Room for improvement.

Service was generally good. Most of the counter staff were helpful and friendly. Location was great as it is near a subway station. Wifi works well. Room for improvement: some breakfast appliances like toaster was not working. The bed we had felt unstable. The toilet seat cover does not stay open when you need it to so the cover is leaning on your back as you are using the toilet. The soap for our second night stay was not replaced. Not all of the electricity outlets in the room were working.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡¡

muy bien ubicado y los chico@s de recepción son muy amables
Stayed 1 night in Dec 2018
Verified

2/10 Terrible

Rocío

Liked: Cleanliness

Me cambiaron de ubicación

Pésimo. Me cambiaron al Hotel Tremo de Recoleta porque hubo un problema con mi pieza y me hicieron el cobro de un impuesto que según yo ya me cobraron
Stayed 1 night in Dec 2018
Verified

8/10 Good

alir

Liked: Cleanliness, staff & service

Escelente ubicación, cercano a lugares de interes.

En general bien, cerca de los lugares de interés en Santiago, solo que ya esta un poco viejo y el desayuno es muy sencillo.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es muy bien calificado , excelente, el lugar hermoso ,limpio.
Stayed 4 nights in May 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Não recomendo

É um hotel velho que foi mal reformado. Manutenção péssima, acústica ruim, toalhas e lençóis manchados e péssimo café da manhã. Só vale pela localização.
Verified

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel pequeno, porém bonito e confortável

O Hotel está muito bem localizado e é muito bonito. Os quartos são pequenos porém confortáveis. O banheiro também é confortável porém pouco funcional, apesar do chuveiro ser muito bom, as cortinas plásticas ficam grudando no corpo durante o banho, e se colocamos elas para fora, imunda totalmente o banheiro. Seria muito util se o Hotel investisse em um box de vidro. Esse foi o único inconveniente, de resto o Hotel é bem agradável e tem um terraço com uma vista incrível da cidade.
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Bom custo beneficio

O hotel tem excelente localização. Poderia ser mais limpo. Ficamos 9 noites e não colocavam papel higiênico todos os dias.
Stayed 9 nights in Nov 2017
Verified

6/10 Okay

sonia

Liked: Cleanliness
Disliked: Room comfort
O local é bom, mas os quartos são muito pequenos, mal conseguimos colocar uma mala, então fica muito desconfortável.
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

R2

Disliked: Property conditions & facilities

Cheap place for overnight stay

We needed a place to stay overnight until our flight the next night to Punta Arenas. We were looking for some place cheaper, and a well-known travel book mentioned this place. This served fine, but I probably wouldn't stay longer than one night. The room and bathroom was small, and it was a bit run-down. The free breakfast was nothing special, but it was free. The lady who was there when we checked out spoke good English and helped us get a taxi to the airport.
Stayed 1 night in Oct 2017
Verified

6/10 Okay

sonia

Disliked: Cleanliness
Tivemos o inconveniente de ao chegarmos ao hotel, por problemas de infiltração, trocaram-nos de hotel, da mesma rede, o Hotel Boutique Tremo Bella Vista e este o quarto era muito pequeno, mal cabia uma mala, café da manhã fraco, bom atendimento dos funcionários e bom local, tem um supermercado bem em frente
Stayed 1 night in Nov 2017
Verified

4/10 Poor

Angela Maria

Disliked: Staff & service, property conditions & facilities, room comfort

Não indico

O hotel tem cheiro de mofo, o quarto é minúsculo, não tem como colocar malas, o atendeminento do recepcionista péssimo, ao ponto de não querer chamar táxi p/nos levar ao aeroporto, só o fez depois de insistirmos. O único ponto favorável é a localização.
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Juliana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reservei o hotel tremo Bustamante, 2 noites para 1 pessoa, 4 noites para 3 e mais 2 noites para 2. Me informaram no check in que os qtos eram mto pequenos então não acomodaria bem minha família, sendo melhor ir para outra filial: Belas Artes. Quarto grande, box minúsculo, mal conseguia me mexer, cama quebrada. Troquei de qto. Cheiro ruim. Box mediano. Não repuseram papel higiênico, a noite, fui buscar no banheiro público do hotel. No dia seguinte, mais uma vez a camareira não repôs. Fui pedir. Resposta: não tem papel. Vou pegar em outro qto. Me disse: esse é o único. Café da manhã horrível: só pão de forma, bolo, só de pacote (pronto) seco... suco de pó. Só manteiga e geleia ruins. Leite frio. Um microondas q não esquentava. Sempre faltava prato, ou colher, ou pires e eu tinha q pedir reposicao. Enfim, total descontentamento com esse hotel. A única coisa boa era atendentes simpáticos.
Stayed 2 nights in Sep 2017
Verified

6/10 Okay

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos bem atendidos. O Hotel é pitoresco e agradável. No entanto, não podemos avaliar o serviço do próprio hotel porque houve um problema de infiltração e fomos remanejados para o Apart Hotel Altura e este é o que avalio.
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Melhor relação custo beneficio. Check-in rápido. Ambiente acolhedor Confortável. Recomendo ..
Stayed 2 nights in Sep 2017
Verified

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Precisa melhorar muito!

A localização do hotel é ótima, perto do metrô e de restaurantes, mas o serviço é péssimo para o preço que pagamos. O café da manhã é ruim, a funcionária da copa é muito mal educada e atende mal as pessoas e o quarto estava com problemas na descarga. Com uma amiga nossa cometeram um erro na reserva. Não se preocupam em atender bem aos clientes.
Stayed 1 night in Sep 2017