See all properties

Mandarin Oriental, Santiago

5.0 star property

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite | Living area | Flat-screen TV
Lobby
Lobby
Seasonal outdoor pool, pool umbrellas
Building design

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Pool
  • Breakfast available
  • Bar
  • Parking included
  • Housekeeping

Explore the area

View in a map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • KidZania Santiago
    ‪12 min walk‬
  • Costanera Center
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Accessible

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite, Terrace

1 bedroom, premium bedding, down duvets, minibar

Grand Suite, Terrace

  • 144 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(24 reviews)
  • 52 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, down duvets, minibar

Executive Suite

  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

1 bedroom, premium bedding, down duvets, minibar

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, premium bedding, down duvets, minibar

Premier Suite

  • 122 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, down duvets, minibar

Family Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Panoramic Suite

Panoramic Suite | Dining room

Panoramic Suite

  • 141 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Indoor pool

The Ritz-Carlton, Santiago

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, 561 reviews
The price is €222
6 Sept - 7 Sept
The Ritz-Carlton, Santiago

About this property

Mandarin Oriental, Santiago

Family fun on the slopes, near Parque Arauco Mall
Skiing and snowboarding are not the only attractions at Mandarin Oriental, Santiago, where you can sip cocktails at the bar/lounge and take advantage of complimentary wireless Internet access and a coffee shop/cafe. Change of towels is available on request
Mandarin Oriental, Santiago offers 310 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mandarin Oriental, Santiago. During your stay, you're just a quick walk from Parque Arauco Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy Italian cuisine with garden views at Senso, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Parque Arauco Mall and KidZania Santiago
  • Local-area and ski shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Santiago hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Senso – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Origen – This cocktail bar overlooks the pool and garden. Open daily.
Matsuri – Overlooking the pool and garden, this theme restaurant specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium – On-site lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
  • Pet fee: USD 50 per pet, per day plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in September and close in March.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 631 out of 891 reviews
Rating 8 - Good. 169 out of 891 reviews
Rating 6 - Okay. 55 out of 891 reviews
Rating 4 - Poor. 17 out of 891 reviews
Rating 2 - Terrible. 19 out of 891 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Danette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Parminder

Stayed 1 night in Feb 2025

10/10 Excellent

Alvaro

Stayed 4 nights in May 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I feel home

Just perfect
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soy una persona descapacitada me traslado en un scoter no camino y no tienen rampa para bajar al área de picina ni silla para el agua como otros hoteles,me tuvieron que construir una rampa para el baño por lo demás todo excelente en general son muy profesionales en todo los aspectos 👏👏👏
Stayed 6 nights in Mar 2025

10/10 Excellent

Yuko, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellet service, personal Vicente is a excellent person and very professional, thank you
Stayed 3 nights in Apr 2025

10/10 Excellent

Damian, Chula Visat

Stayed 1 night in Apr 2025

6/10 Okay

serhat, Istanbul

Liked: Cleanliness
Disliked: Staff & service
Hotel staff thinks that they
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for families

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, attentive, and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa Lorena

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Travelled with partner
Disliked: Staff & service
Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles
Stayed 1 night in Feb 2025

10/10 Excellent

Jieyu

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher, Thatcham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Stayed 3 nights in Feb 2025

10/10 Excellent

rodrigo

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly and professional team. Really enjoying our stay
Stayed 1 night in Feb 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, comfortable room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025