They use fake photos to advertise the rooms.
We booked a “caldera view” room with a hot tub at You & Me Suites based entirely on the advertised photos showing a private, unobstructed 180° volcano/caldera view. What we received was completely different. From the hot tub itself, you can barely see anything at all. Even standing up, you only catch a small fraction of the view shown in the listing photos.
This wasn’t a misunderstanding or a matter of “different angles.” The hotel later admitted by email that the photos used in the listing were not taken from our room and were intentionally used because they didn’t have actual photos of the room being sold. Every photo on the listing misrepresented what we booked.
What made the experience worse was the complete lack of accountability. After bringing the issue to their attention, the hotel made no attempt to fix the situation, offer compensation, or even acknowledge that falsely advertising a room is unacceptable.
Santorini isn’t cheap, and people book these rooms specifically for the views. If you stay here, understand that the room you receive may look nothing like the listing. Thankfully, we only stayed one night before moving to Cilon Suites, where the views and service were genuinely as advertised.